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New Thread -- Genius is Unavailable for the Song ... (New songs bought ITS)

26106 Views 36 Replies Latest reply: Jun 12, 2013 3:55 AM by mglythgoe RSS
  • housemr Level 1 Level 1 (0 points)

    "If I buy a new song (e.g., Carly Rae Jepsen - Call Me Maybe) Genius data is unavailable, but if I buy an older song that released 18 months ago it works fine.


    Have sent an iTunes support request. Will see what they say."



    Plus it isnt like apple could say they dont have a lot of people with these songs on playlists.

  • EssentialParadox Level 1 Level 1 (5 points)

    OKay, so iTunes support apologized that I'm "having problems downloading songs" and sent me instructions on how to redownload songs. — Huh?!?


    So I sent another reply saying they must have misread my message and it's Genius that isn't working. Then they told me to read troubleshooting (which has no help for Genius), then they directed me back here to these forums.


    Apple support used to be great... I'm starting to question it now. I might try in an Apple store.

  • schnackal Level 1 Level 1 (15 points)

    I got in touch with a really good AppleCare person, Majella, in May last year, and she got in touch with engineers, and I think that is what ended up fixing it.  Howver, it seems nothing has happened since then, and I don't have any songs released since May 2011 that will create a Genius playlist, including very popular songs like Gotye - Somebody that I Used to Know, and Lana Del Rey - Video Games.


    I've emailed Majella again to see if she can contact the same people.  It would be great if they updated Genius more regularly.

  • WestbyC Calculating status...

    I think the point Ian is clearly making is that RECENTLY RELEASED songs don't work as well. I think you are getting RECENTLY RELEASED mixed up with RECENTLY PURCHASED. Ian Parkinson wrote "If songs are new then they will not be in many playlists yet or not have been played as much as older tracks" He then said that the recent songs he purchased worked. You chose to abnoxiuosly list these songs with older dates eventhough the older dates prove his point.

  • lunica77 Calculating status...

    I just updated my Genius and it works with new 2012 songs! Looks like Apple finally improved on Genius.

  • darkblak Calculating status...

    It's not just new songs people. Soundgarden's Blow Up The Outside World is 16 years old. Bought and downloaded via iPhone(from iCloud, even). Having to connect the phone to iTunes to update Genius is a ridiculous solution(if that even works). Why can't the iPhone fetch Genius data from the cloud? I've downloaded the song itself from the cloud, for crying out loud... that playlist data can't be more than a few hundred KBs.


    On another note, how is it that Apple doesn't have a mobile version of their support page? I can barely see the letters on these pages and I am browsing Apple's page on an Apple phone. Anyone else feel the irony?

  • mglythgoe Level 1 Level 1 (0 points)

    I suggest that if iTunes users all sent feedback to Apple like I have done, to the effect that theyI will not be buying any more music from iTiunes store until  Genius is properly sorted out.

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