Currently Being ModeratedFeb 10, 2012 6:12 PM (in response to jgarelli)
I just sent an email seeing if I can get a download code for Drive, and immedietely received some default message "apologizing for any technical issues [I] am experiencing." I only mentioned that I was using iOS decives, but I responded saying that even with the apps I'm still unable to play it on Apple TV like bhirt did and we'll see what they say.
Currently Being ModeratedFeb 10, 2012 6:27 PM (in response to hannah918)
Also be sure to email Warner Brothers on their own site, at http://www.warnerbros.com/help/customer-service.html
it's worth giving them an ear full any where you can, that you want iTunes compatability.
Currently Being ModeratedFeb 11, 2012 10:42 AM (in response to hannah918)
After replying to their email that I'm unable to watch Drive on Apple TV, I got this as a response:
We apologize for any technical difficulties you are experiencing. We value customer feedback like yours and are continually working to improve our services.
Please keep checking back as we have some exciting and new features we will roll out in the future.
We appreciate your patience. Thank you for contacting Flixster UltraViolet Customer Care.
- Flixster UltraViolet Customer Care Team
That said absolutely nothing about my problem, and nothing about getting back to me. So I just submitted another ticket and we'll see what happens.
Currently Being ModeratedFeb 11, 2012 11:40 AM (in response to hannah918)
Well I just sent an 2 emails with 2 codes Green Lantern and Hang Over 2
I recieved a response within 5 mins on both requesting my address so they can send me the disks with itunes codes well see what happens . I also responded saying I dont need anymore disks I already have them and apple is going to ask me for a code anyway ... Ill let you know what happens
Currently Being ModeratedFeb 11, 2012 5:03 PM (in response to Shore Thing Computers)
Just a warning, you do actually need the disks along with the codes to download some movies into iTunes.
Currently Being ModeratedFeb 12, 2012 8:06 AM (in response to hannah918)
After asking for just the codes for iTunes I received this
We apologize but we are unable to provide iTunes compatible codes via e-mail at this time. We appreciate your patience.
Thanks again for taking the time to contact us.
Warner Bros. Home Entertainment Group and Flixster
I guess I'll wait for the DVD theory are mailing me
Currently Being ModeratedFeb 12, 2012 8:08 AM (in response to Shore Thing Computers)
Dear Valued Customer,
Thank you for being among the first to try UltraViolet™ Digital Copy.
While we have received a lot of positive reaction to UltraViolet, we realize that with any new technology, there is a period of adjustment, and this is especially true around new user experiences.
It's important to us that you are fully satisfied with your purchase. With that in mind, we would like to send you a Digital Copy disc that includes an iTunes compatible file for PCs and Macs as well as a Windows Media file for Windows-based PCs.
Please respond to this email with your name and physical mailing address. The expected delivery time frame is 2-3 weeks from the time we receive your mailing address.
Currently Being ModeratedMar 29, 2012 5:34 PM (in response to arkling)
I got a code from them.
I submitted a ticket through: http://support.ultraviolet.flixster.com/ics/support/ticketNew.asp
- Filled in Name/Email
- Put in a Summary (something to hte effect of the movies not working on iOS devices and needingthem in iTunes)
- Put in the Comment/Question that I need the movies in iTunes and that is why I buy didgital copies so that I can watch them on my iOS devices, otherwise I wouldn't buy them... etc...
- You may also want to save yourself some back and forth in emails and give them your origional redemption code that came in the DVD/BR sleeve.
- Filled in Issue Type as "Playback"
- Device as iPhone/iPad (don't remember which I put)
- Title as "Harry Potter 7 - Part 2"
- Rate your Flixster UV Experience: I put "Poor"
- Clicked the Finish Button.
With a couple emails back and forth for the redemption code, etc. (they were polite and understanding I must say) they sent me an iTunes redemption code that has downloaded the following files:
- Harry Potter and the Deathly Hallows - Part 2 / David Yates [1.77 GB]
- Harry Potter and the Deathly Hallows - Part 2 - iTunes Extras / David Yates [About 0.55 GB]
All in all it was about 30 minutes from the time I submitted the ticket, to when I was starting to downloading the movie in iTunes.
It's dumb that you have to go through this, but at least Flixster was pleasent about it I suppose.
THANK YOU! YOU ARE THE MAN!
Got my email 5mins later (A notice about the ticket support to them) and waited another 8 mins later another email
the 2nd email
Thank you for being among the first to try UltraViolet Digital Copy. etcetcetce.
The Following is a code to redeem your copy of Harry Potter and the Deathly Hallows Part 2:
to redeem your code, etcetcetc goto wbdigitalcopy.com/harrypotter7part2/ca
select type wish download
inserted redemption code
what a fast service they gave me it'll take about 15mins to download but thats A.O.K
Currently Being ModeratedApr 9, 2012 10:33 AM (in response to James5wins)
Worked like a charm following the instructions above. Took only about 5 minutes to get an email with the iTunes code. The only hitch I had is the link Flixster sent me kept giving me a timed out error when I clicked on iTunes. I had to go into iTunes and click on the Redeem link then input the code Flixster emailed me. iTunes recognized what the code was for and started downloading the movie.
Currently Being ModeratedApr 12, 2012 8:39 AM (in response to avb25)
you have to download the flixster app and then you can download it onto your iphone or ipod touch
Currently Being ModeratedApr 12, 2012 9:07 AM (in response to hjsutter)
With all due respect hjsutter,
that's not the point, the point is that we already manage our media in iTunes, why should we have to have another app to do what is allready possable and convenient. I don't want another app for my movies, I want them organized and managed in the same place as all my other media. The studios need to know that as long as they don't provide options that people care about, then there will be people working around them. I"m not advocating for ripping movies or downloading them from less reputable sites but I can undertand why good honest people due that, it's becasue the studios always try and force their own crap on them. I'm not saying that iTunes is the answer for everyone, infact I think the studios would be wise to offer the movies people pay for in iTunes, Windows media player and Flixster/UltraViolet. Let the consumers decide which one they want to have, they (we) afterall are the ones spending the money, and should have the choice. I prefer iTunes so that's where I expect my didgital movies to be.
Currently Being ModeratedApr 12, 2012 9:03 AM (in response to James5wins)
Glad it worked for you! I hope they are getting flodded with emails so that they know people want a choice in how they have theor media.
Currently Being ModeratedApr 27, 2012 11:55 AM (in response to arkling)
Have sent a few kindly worded tickets to the flixter support and have gotten canned responses back that have nothing to do with the request of an iTunes code. Any secret sauce to get a code?
Currently Being ModeratedApr 27, 2012 2:00 PM (in response to PurpleSkiesFly)
Ask them specifically for an iTunes code.
Currently Being ModeratedMay 2, 2012 10:14 PM (in response to dew76)
I bought my copy of HP7.2 from amazon, and initially didn't get why it said UV digital copy, when 7.1 had a regular one. When I looked into it a bit more at the time, realized I was royally screwed as the whole point to me downloading movies in the first place is so I can watch them on my 5.5-6 hour plane rides cross country to visit family. I really don't want to have to pay 6$ to use wi-fi on the plane, when the streaming speed is ridiculously slow. Add into that the fact that UVDCs are only good for up to 3 years, and then you lose the ability to stream it through their server. So I suppose that unless you download it to your pc or mac or whatever, you completely loose the digital copy you paid for in the first place. WTH is up with that UV? It's completely ludicrous. When I bought HP 7.2, I got the cheapest one on amazon blu ray+digital copy, and then spent the 15$ on itunes and got my real digital copy from them, spent the same amount as if I had bought the combo pack. No problem there, although interesting fact, the exact same disc on amazon uk had a normal digital copy. Only problem was it wasn't released until early december and then it would take a bit to get it here, while shipping was only a few bucks, really didn;t want to wait that long. But all in all, what I am saying is I agree with you, bypass UVDC and just buy it on itunes. Honestly, most people now have a blu-ray/dvd player with the capability to stream from a pc anyway, so then anything you own on your pc you can watch on TV, so why bother with a physical copy at all?