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can not redeem gift codes

249 Views 2 Replies Latest reply: Apr 28, 2012 10:24 AM by krish07 RSS
krish07 Calculating status...
Currently Being Moderated
Apr 27, 2012 1:17 PM

hey friends..i have gifted an app to my friend yesterday(we both are in indian store).

But she cant redeem the gift code received in email..when she opens the link in email(containing gift code),appstore redeem window opens in ipad and ask to sign in..but when signed in..error pops up--'this code is only valid for customers of the store'...what does it mean?? I am confused..we both have accounts in india..she had a free account(she tried to update with credit card-but failed--error occurs saying contact itunes support to complete this transaction..)i have a paid account(visa)..so why she is unable to redeem the gift?

  • varjak paw Level 10 Level 10 (166,945 points)
    Currently Being Moderated
    Apr 27, 2012 2:05 PM (in response to krish07)

    error pops up--'this code is only valid for customers of the store'...

     

    This appears to be a problem in the iTunes Store and apparantly they are working on the problem. She should wait a few hours or perhaps until tomorrow and then try redeeming the code again. They may have the problem repaired by then.

     

    she tried to update with credit card-but failed--error occurs saying contact itunes support to complete this transaction..

     

    This is a different issue. For that, she will have to do as directed and contact iTunes support.

     

    Regards.

    iMac, Mac OS X (10.7), Core i7 Radeon 4850 8GB

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