6 Replies Latest reply: Apr 28, 2012 10:11 AM by MrSparkle713
MrSparkle713 Level 1 Level 1 (0 points)

My 2008 iMac with OS X 10.7.3 crashes every time I play a Flash video, or access a website that uses Flash. The problem is persistent in Chrome, Safari, and Firefox, with and without 64-bit mode enabled. I have updated to the latest version of Flash. I have also checked for a number of known trojans that might be messing up my system, but I am clean.

 

The problem started four days ago. Prior to this I have had no issues with the machine, now it crashes consistently on viewing Flash.

 

Please help me squash this bug!


iMac (24-inch Early 2008), Mac OS X (10.7.3)
  • 1. Re: Crashing every time I view Flash
    Linc Davis Level 10 Level 10 (117,715 points)

    What exactly happens when it crashes?

  • 2. Re: Crashing every time I view Flash
    MrSparkle713 Level 1 Level 1 (0 points)

    Linc,

     

    It has varied a bit from time to time, but generally what happens is the vedio I am watching (whether full screen or not) starts to freeze while the audio keeps going. The video sometimes continues running to catch up with the audio, only to freeze again. Eventually the video, audio, and everything else freezes. Sometimes the mouse will still move around (intermittently), but clicking on anything has no effect. Once frozen like this, the computer does not recover and has to be rebooted with the power button.

     

    Occasionally the screen will just go black or grey or blue (I have seen all three) with no text or anything displayed, and again will not recover until the power button is pushed.

     

    Most recently, a crash ocurred while I was on a video call on Skype. This time the video froze as before, but I also got flashing bands on the screen (briefly) and what looked like dead pixels that would move around every so often when the screen would update. Finally after a few minutes of this, the screen stopped updating and I lost connection with the video call. Again I had to reboot with the power switch.

     

    The crash report from that last crash is copied below. I do not believe most of the other crashes generated reports, but I am not certain how to check that.

     

    Thank you.

     

    Interval Since Last Panic Report:  86818 sec

    Panics Since Last Report:          3

    Anonymous UUID:                    9843CEA0-6B18-403C-8552-2F7971DE79B8

     

     

    Fri Apr 27 20:42:10 2012

    panic(cpu 0 caller 0xffffff7f80953907): NVRM[0/1:0:0]: Read Error 0x00003250: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xe2000000 0xffffff8080bf5000 0x092480a2, D0, P3/4

    Backtrace (CPU 0), Frame : Return Address

    0xffffff807f9eb3a0 : 0xffffff8000220702

    0xffffff807f9eb420 : 0xffffff7f80953907

    0xffffff807f9eb4b0 : 0xffffff7f80cbfc76

    0xffffff807f9eb4f0 : 0xffffff7f80ca016b

    0xffffff807f9eb530 : 0xffffff7f80ca399f

    0xffffff807f9eb680 : 0xffffff7f80a31ef6

    0xffffff807f9eb6c0 : 0xffffff7f80ab1662

    0xffffff807f9eb7a0 : 0xffffff7f80ab00cb

    0xffffff807f9eb810 : 0xffffff7f80ab0a6a

    0xffffff807f9eb850 : 0xffffff7f8092c20d

    0xffffff807f9eb920 : 0xffffff7f8092e9ae

    0xffffff807f9eb970 : 0xffffff7f80930ca6

    0xffffff807f9eb9a0 : 0xffffff7f80932d70

    0xffffff807f9eba40 : 0xffffff7f80958c8f

    0xffffff807f9ebc30 : 0xffffff7f8095a6c0

    0xffffff807f9ebd00 : 0xffffff7f816f1100

    0xffffff807f9ebd20 : 0xffffff7f816efdd3

    0xffffff807f9ebd50 : 0xffffff7f816f0781

    0xffffff807f9ebe80 : 0xffffff7f816e19ef

    0xffffff807f9ebea0 : 0xffffff7f81714560

    0xffffff807f9ebec0 : 0xffffff7f817149d8

    0xffffff807f9ebef0 : 0xffffff8000639946

    0xffffff807f9ebf30 : 0xffffff80006386c0

    0xffffff807f9ebf70 : 0xffffff8000638564

    0xffffff807f9ebfb0 : 0xffffff8000820057

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(7.1.8)[94BA87BA-B128-3310-9860-98EC67AB7FAF]@0xffffff7f808 f3000->0xffffff7f80bccfff

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80823000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f808e1000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f808a9000

             com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80bcd000->0xffffff7f80eeefff

                dependency: com.apple.NVDAResman(7.1.8)[94BA87BA-B128-3310-9860-98EC67AB7FAF]@0xffffff7f808 f3000

             com.apple.GeForce(7.1.8)[61FD1644-DA39-3645-9380-7F490FB000DB]@0xffffff7f816a90 00->0xffffff7f81768fff

                dependency: com.apple.NVDAResman(7.1.8)[94BA87BA-B128-3310-9860-98EC67AB7FAF]@0xffffff7f808 f3000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f808e1000

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80823000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f808a9000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    11D50

     

     

    Kernel version:

    Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

    Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

    System model name: iMac8,1 (Mac-F227BEC8)

     

     

    System uptime in nanoseconds: 1450732503889

    last loaded kext at 760503770582: com.apple.driver.AppleProfileTimestampAction          85.2 (addr 0xffffff7f807a9000, size 16384)

    last unloaded kext at 150393624313: com.apple.driver.StorageLynx          3.0.1 (addr 0xffffff7f81b58000, size 8192)

    loaded kexts:

    com.apple.driver.AppleIntelProfile          85.2

    com.apple.driver.AppleHWSensor          1.9.4d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.26

    com.apple.driver.AppleHDA          2.1.7f9

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleLPC          1.5.3

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.2

    com.apple.driver.AppleBacklight          170.1.9

    com.apple.GeForce          7.1.8

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4

    com.apple.driver.AppleIRController          312

    com.apple.driver.Oxford_Semi          3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.iokit.SCSITaskUserClient          3.0.3

    com.apple.iokit.IOAHCIBlockStorage          2.0.1

    com.apple.driver.AppleUSBHub          4.5.0

    com.apple.driver.AppleAHCIPort          2.2.0

    com.apple.driver.AppleIntelPIIXATA          2.5.1

    com.apple.driver.AppleUSBUHCI          4.4.5

    com.apple.iokit.AppleYukon2          3.2.2b1

    com.apple.driver.AirPortBrcm43224          500.36.11

    com.apple.driver.AppleFWOHCI          4.8.9

    com.apple.driver.AppleUSBEHCI          4.5.8

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleRTC          1.4

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleACPIButtons          1.4

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.4

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          167.3.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.1

    com.apple.driver.AppleIntelCPUPowerManagement          167.3.0

    com.apple.driver.AppleProfileTimestampAction          85.2

    com.apple.driver.AppleProfileThreadInfoAction          85.2

    com.apple.driver.AppleProfileRegisterStateAction          85.2

    com.apple.driver.AppleProfileReadCounterAction          85.2

    com.apple.driver.AppleProfileKEventAction          85.2

    com.apple.driver.AppleProfileCallstackAction          85.2

    com.apple.iokit.AppleProfileFamily          85.2

    com.apple.kext.triggers          1.0

    com.apple.driver.AppleAVBAudio          1.0.0d11

    com.apple.driver.DspFuncLib          2.1.7f9

    com.apple.iokit.IOSurface          80.0

    com.apple.iokit.IOBluetoothSerialManager          4.0.3f12

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.iokit.IOAVBFamily          1.0.0d22

    com.apple.iokit.IOEthernetAVBController          1.0.0d5

    com.apple.iokit.IOAudioFamily          1.8.6fc6

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.ApplePolicyControl          3.0.16

    com.apple.driver.AppleGraphicsControl          3.0.16

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.nvidia.nv50hal          7.1.8

    com.apple.NVDAResman          7.1.8

    com.apple.iokit.IONDRVSupport          2.3.2

    com.apple.iokit.IOFireWireIP          2.2.4

    com.apple.driver.AppleHDAController          2.1.7f9

    com.apple.iokit.IOGraphicsFamily          2.3.2

    com.apple.iokit.IOHDAFamily          2.1.7f9

    com.apple.driver.AppleSMC          3.1.1d8

    com.apple.driver.IOPlatformPluginFamily          4.7.5d4

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.3

    com.apple.driver.AppleUSBHIDKeyboard          152.3

    com.apple.driver.AppleHIDKeyboard          152.3

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.3f12

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.3f12

    com.apple.iokit.IOBluetoothFamily          4.0.3f12

    com.apple.iokit.IOUSBHIDDriver          4.4.5

    com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.1.0

    com.apple.iokit.IOFireWireSBP2          4.2.0

    com.apple.driver.AppleUSBMergeNub          4.5.3

    com.apple.driver.AppleUSBComposite          4.5.8

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.3

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.7

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.driver.XsanFilter          403

    com.apple.iokit.IOATAPIProtocolTransport          3.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.3

    com.apple.iokit.IOUSBUserClient          4.5.8

    com.apple.iokit.IOAHCIFamily          2.0.7

    com.apple.iokit.IOATAFamily          2.5.1

    com.apple.iokit.IO80211Family          412.2

    com.apple.iokit.IONetworkingFamily          2.0

    com.apple.iokit.IOFireWireFamily          4.4.5

    com.apple.iokit.IOUSBFamily          4.5.8

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          331.3

    com.apple.iokit.IOStorageFamily          1.7

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.4

    com.apple.iokit.IOPCIFamily          2.6.8

    com.apple.iokit.IOACPIFamily          1.4

    Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1

    Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020

    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344352382D53362020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.11)

    Bluetooth: Version 4.0.3f12, 2 service, 11 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HDP725032GLA380, 320.07 GB

    Parallel ATA Device: MATSHITADVD-R   UJ-875

    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa200000 / 2

    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa220000 / 3

    USB Device: USB-PS/2 Optical Mouse, 0x046d  (Logitech Inc.), 0xc045, 0x1d100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000 / 2

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 3

    FireWire Device: eGo HDD, Iomega, 800mbit_speed

  • 3. Re: Crashing every time I view Flash
    Linc Davis Level 10 Level 10 (117,715 points)

    That's a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. Back up all data before you go. Bring a printout of the panic report with you.

  • 4. Re: Crashing every time I view Flash
    MrSparkle713 Level 1 Level 1 (0 points)

    I was afraid of that. Will do, thanks. How do I find the panic report again?

  • 5. Re: Crashing every time I view Flash
    Linc Davis Level 10 Level 10 (117,715 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select the most recent panic log under System Diagnostic Reports. Printing the first page should be enough.

  • 6. Re: Crashing every time I view Flash
    MrSparkle713 Level 1 Level 1 (0 points)

    Great, I will set up an appointment. Thanks!