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Adobe Flash Player

1146 Views 14 Replies Latest reply: Apr 28, 2012 7:13 AM by John Galt RSS
PaolaRN Level 1 Level 1 (0 points)
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Apr 27, 2012 7:45 PM

I have always had adobe flash player installed, then one day it was gone and now I can't re-download it off the website despite all the trouble shooting. Can this be the trojan "virus" or am I doing something wrong?

MacBook, Mac OS X (10.5.8)
  • John Galt Level 7 Level 7 (33,010 points)
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    Apr 27, 2012 7:54 PM (in response to PaolaRN)

    trojan "virus"

     

    Fsecure's free tool is supposed to remove Flashback, even on Leopard systems.

     

    Whenever you try to update Flash you must uninstall the old version first. After uninstalling, reboot your Mac. Then download and install the version appropriate for your OS from this site only:

     

    http://get.adobe.com/flashplayer/

  • John Galt Level 7 Level 7 (33,010 points)
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    Apr 27, 2012 8:25 PM (in response to PaolaRN)

    I have no explanation for the script error; it is likely a problem with Adobe's installer.

     

    Try resetting Safari. From the Safari menu select "Reset Safari…" Make it look like this and then click Reset:

     

    Screen Shot 2012-04-27 at 11.18.57 PM.png

     

    Then try the installer again. It looks like you are downloading the correct one. If you get the error select the "continue" button.

     

    By "reboot" I mean "restart the computer".

  • John Galt Level 7 Level 7 (33,010 points)
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    Apr 27, 2012 9:23 PM (in response to PaolaRN)

    Have you checked Safari's Downloads window? Perhaps you have been downloading it, despite the apparent result, and by now you have several copies.

     

    Do you have any third party (non-Apple) anti-virus software on your Mac?

     

    The following is Adobe's help page for this problem:

     

    http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.ht ml

  • John Galt Level 7 Level 7 (33,010 points)
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    Apr 27, 2012 9:39 PM (in response to PaolaRN)

    Try a different browser, such as Firefox. Hopefully you can download it.

     

    http://www.mozilla.org/en-US/firefox/

     

    Perhaps Adobe's servers are having problems...?

  • John Galt Level 7 Level 7 (33,010 points)
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    Apr 27, 2012 9:56 PM (in response to PaolaRN)

    No, I prefer Safari over both but right now you're not getting anywhere trying to download Flash. That's the reason for suggesting another browser and using it for that purpose.

     

    After this exercise the next step is to reinstall Leopard. There should have been no reason for Flash to disappear to begin with.

  • BDAqua Level 10 Level 10 (114,670 points)
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    Apr 27, 2012 9:57 PM (in response to PaolaRN)

    In regards to downloading a new browser, do you think firefox is better over google chrome?

    Here there's no contest Chrome is my last choice... no, it's somewhere after my last choice.

  • John Galt Level 7 Level 7 (33,010 points)
    Currently Being Moderated
    Apr 27, 2012 10:25 PM (in response to PaolaRN)

    No. The purpose of reinstalling the OS is to install components that may have become damaged or are missing. It is overkill and should not be necessary but I cannot explain Adobe's failure to download.

     

    You already checked for malware and that is no longer a concern.

     

    Have you tried downloading Firefox? You can always get rid of it later.

  • John Galt Level 7 Level 7 (33,010 points)
    Currently Being Moderated
    Apr 28, 2012 7:13 AM (in response to PaolaRN)

    There is nothing to remove. Reinstalling will overwrite the original installation.

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