1 2 3 4 5 6 Previous Next 105 Replies Latest reply: Dec 19, 2013 12:40 PM by sebberry Go to original post Branched to a new discussion.
  • 45. Re: New Security Questions
    calfmac Level 1 Level 1 (0 points)

    I got this trying to rent a movie. I literally cannot choose from the 2nd set of questions, because none of them apply to my personal life. Whoever designed this does not seem to have very much cultural awareness. Maybe they should read some Wittgenstein and try again. This is really annoying.

  • 46. Re: New Security Questions
    Selfbuilder3000 Level 1 Level 1 (0 points)

    I agree this new "security" is very poorly implemented and makes it less likely that Apple will make sales.  Once they've grasped that fact they will no doubt reverse the changes.  In the meantime I'm seriously considering wondering whether I really need that costly  iPad I've just ordered since I can't currently download even free apps for it.

  • 47. Re: New Security Questions
    Fred Davenport Level 1 Level 1 (0 points)

    well said selfb,

     

    This is nuts and so unlike Apple, who for decades has made using technology so easy.

     

    I am sure this will change when they see that the impulse buyers of tunes, video, apps will shy away after attempting this stupid process.

  • 48. Re: New Security Questions
    jskyshab Level 1 Level 1 (0 points)

    I am struck with disbelief on how poorly this was implemented. Like everyone else, none of these questions have any relevance to me, and I had to make up answers. Now, I can't remember what I made up, and can no longer make a purchase or even change my account information. It's such a pain in the ***, I'm just not going to buy anything until they fix it. If it doesn't happen soon, I'm just not going to mess with it at all. I will just switch to Android. And for what it's worth, I've been a die-hard Apple fan for years, and our house is filled with everything Apple. I won't put up with this, however. This is the kind of crap that drove me from Microsoft many years ago.

  • 49. Re: New Security Questions
    crnelius Level 1 Level 1 (0 points)

    I hear ya. I am STUNNED at this. I have have only used Apple since 1986, and I am ready to bail over this... I cant even imagine the loons that implimented this, clunky, overly complex, childish crap. After more than 25 years of Apple, I am ready to bail JUST because of this.... Steve would have NEVER stood for such stupidty. I think this is the "wrting on the wall" that Apple will turn into "everything else" without the correct vision. It's Sad, and This is INSANE. A good password should be all that's required... I cannot believe I am about to turn away from my favorite company, but this is a very "non apple" approach, and has me seeing RED. unreal

  • 50. Re: New Security Questions
    Diamondrinc Level 1 Level 1 (0 points)

    For James5wins,

     

    You don't see the bigger picture.  The so called enhanced security questions being implemented by apple is childish in the actual questions they used, the way they (apple) implemented the questions, the fact that many of the people who are up set with apple have already completed the same type of security when we set up the accounts and authorized our devices.  This type of security in question “mines” personal and cultural information about the individual account holder that many do not feel apple needs.  Also this type of security is strongly believed to be an access point for hackers to use to infiltrate either apple operation systems or personal users devices.  Read the posts thoroughly to see what is being asked.  Most people who have voiced a complaint in these forums would not have minded so much if they could have made up there own questions.  But if you have truly read what I posted and the response from apple (Sumeet), you would see that something is not right with the response from apple.   In the email response from apple, it states that the security questions are for “new” devices.  I have had my computer for over 5 years and have had an iphone for over 2 years.  So these are not new devices.  Then Sumeet goes on to say that if I send cretin information, my passwords/ security questions would be reset.   Do you not find it strange that the tech I called in tech support had no idea of the new security measures?  Why do you need another email address just for the recovery email address?  What was wrong with the email address I provided in setting up my accounts?  The bigger picture is this type of security measure is not what is believed to be “apple like”.  Apple is known for innovation and creativity that surpasses the masses.  Read the forums again and see how many are longtime users of apple products, these are not new devices.  I switched to apple from the MS software dominated world of confusion and frustration because apple products worked without headache, without confusion, without frustration.  No I am not a sheep, and I don’t just follow the herd,

     

    Thanks for your advice, but I think I’ll listen to my own.

  • 51. Re: New Security Questions
    Alley_Cat Level 6 Level 6 (17,035 points)

    Diamondrinc wrote:

     

    For James5wins,

     

    This type of security in question “mines” personal and cultural information about the individual account holder that many do not feel apple needs. 

    While I doubt the info is really data mined, it is personal and I agree Apple do not need personal info like this.

     

    Having said that they could use it, couldn't they...........eg 32% of users thought that a Mercedes was their favourite car, so we establish something about itunes users' demographics in general....why are we not attracting Ford drivers they might then ask.

     

    If this info was ever slipped out publically or hacked then hackers could probably say there's a  1 in 3 chance  that a security question was Mercededs for favourite car.  Who knows in a particular country such information is probably readily available anyway from a search to allow you to identify some statistically more popular potential answers.

     

     

    Then Sumeet goes on to say that if I send cretin information, my passwords/ security questions would be reset.   Do you not find it strange that the tech I called in tech support had no idea of the new security measures? 

     

    Assume you mean 'certain' information here or do you mean if you input nonsensical replies or random strings they are not accepted and default to something you can't possibly know?

  • 52. Re: New Security Questions
    Fred Davenport Level 1 Level 1 (0 points)

    Well said. This thread is getting lots of negative attention. Let's hope Steve send an email from above the Apple Store in heaven to fix this.

  • 53. Re: New Security Questions
    Alley_Cat Level 6 Level 6 (17,035 points)

    We should send feedback:

     

    http://www.apple.com/feedback/itunesapp.html

     

    I don't mind additional security but it needs to be sensibly implemented and a warning email from Apple to the account invoice email address would have been nice.

  • 54. Re: New Security Questions
    Fred Davenport Level 1 Level 1 (0 points)

    Good Idea! I am sure Apple is aware of the stupidest thing they have ever done, but sending feedback would be good to do:

     

    http://www.apple.com/feedback/itunesapp.html

  • 55. Re: New Security Questions
    Diamondrinc Level 1 Level 1 (0 points)

    also check out the following link

     

     

    New iTune Security Questions

     

     

    https://discussions.apple.com/thread/3885233?start=90&tstart=0

     

    I did write to apple... see my prior posts for their (apple) reply.

  • 56. Re: New Security Questions
    Dave The Wave 0 Level 1 Level 1 (0 points)

    The questions are not supposed to make sense - and you are not supposed to be able to derive the answer from memory.

     

    This is tight security.

     

    An example:

    Q:What was your first car?

    A:TootsieRoll2ql

     

    You need to write your Q and A down and store it off line.

     

    Apple is going to make sure you do not get hacked.

     

    I like it.  It protects my credit card and my devices.

     

    Welcome to the new age...

  • 57. Re: New Security Questions
    Alley_Cat Level 6 Level 6 (17,035 points)

    Dave The Wave 0 wrote:

     

    The questions are not supposed to make sense - and you are not supposed to be able to derive the answer from memory.

    How do you figure that one out or do you have information from Apple the rest of us don't?

     

    I agree you could use a completely unrelated answer that makes no sense but why would they not just ask for 3 additional passwords in that case?

  • 58. Re: New Security Questions
    Dave The Wave 0 Level 1 Level 1 (0 points)

    There is a difference between resetting a lost or stolen password and security questions.  If you lose all your passwords you will still have to answer your security questions.

  • 59. Re: New Security Questions
    Dave The Wave 0 Level 1 Level 1 (0 points)

    Hello, this is Apple Support.

     

    Hi, uh, I forgot my password.

     

    Sure, we will reset it for you.  Actually, you have three passwords.  Do you remember them?

     

    No.

     

    OK.  We just need you to answer your security question.  What is today's date?

     

    Uh, like today maybe or whatever is on the calender dude.

     

    Thanks, that is the correct answer.  Your password is reset and your credit card is ready to be charged for as many purchases at iTunes as you can make.

    We can tell from our end using a Crystal Ball that you are not using a lost or stolen device, that there is no credit card fraud involved, and that you are not trying to use identy theft in your effort to enjoy our services.

    We go out of our way to protect our customers and their payment methods.

    Thanks for calling Apple.

     

     

    Make sense?

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