Currently Being ModeratedApr 28, 2012 10:27 AM (in response to Susu)
use the Nozzle Check, Head Cleaning, and Print Head Alignment in Epson Printer Utilities
refer to the epson user manual for details on how to use the utilities.
Also check the Status Monitor to show the ink level.
All printers are supplied with an ink test cartridge which only has enough ink for a few pages.
I am certain you either have a blocked Magenta ink head or are low on magenta ink.
Currently Being ModeratedApr 28, 2012 12:12 PM (in response to Gary Scotland)
Hi Gary I have done all of the suggestions, it is a brand new printer so my ink levels are full, I have also cleaned the print heads and did a nozzel check :-( it still won't print the right colours
Currently Being ModeratedApr 28, 2012 1:00 PM (in response to Susu)
if the ink levels are OK and the nozzle check is showing incorrect colours ( not yellow magenta and cyan) then the printer is faulty.
Take the printer back to the supplier with the nozzle check test prints showing the fault and get a replacement.