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Multiple Programs Not Responding

2928 Views 18 Replies Latest reply: May 1, 2012 2:34 PM by Linc Davis RSS
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Matt2119 Level 1 Level 1 (0 points)
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Apr 28, 2012 12:23 PM

iTunes, App Store, Safari, Mail not responding on Macbook Pro- whats wrong and what can I do?

 

Macbook Pro 2GHz Intel Core i7 4GB 1333 MHz DDR3 running Lion 10.7.3

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    Apr 28, 2012 2:11 PM (in response to Matt2119)

    Reboot. If necessary, hold down the power button until the machine shuts down.

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    Apr 28, 2012 2:36 PM (in response to Matt2119)

    What exactly happens when the applications stop responding?

     

    The ones you mentioned all access the Internet. Are any applications affected that don't access the Internet, such as TextEdit?

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    Apr 28, 2012 2:51 PM (in response to Matt2119)

    Select  ▹ System Preferences ▹ Network ▹ Advanced ▹ Proxies. If any proxies are selected, deselect them, apply your changes, and try again. You must apply the changes before they take effect. You don’t need to disable passive FTP mode.

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    Apr 28, 2012 3:42 PM (in response to Matt2119)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • softwater Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Apr 29, 2012 9:45 PM (in response to Matt2119)

    You should follow Step 2 that Linc suggested. Booting in Safe mode does some system maintenance as well.

     

    http://support.apple.com/kb/HT1564

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    Apr 30, 2012 4:44 AM (in response to Matt2119)

    If I understand your response, the problem is resolved. I don't know what caused it.

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    May 1, 2012 12:41 PM (in response to Matt2119)

    Please review the above instructions and carry them out, bearing in mind that you have activated "Find My Mac."

  • Linc Davis Level 10 Level 10 (108,110 points)
    Currently Being Moderated
    May 1, 2012 1:45 PM (in response to Matt2119)

    And step 2?

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