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SECURITY INFO REQUIRED?

7710 Views 29 Replies Latest reply: May 27, 2012 2:43 PM by Philly_Phan RSS Branched to a new discussion.
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courtapple Level 1 Level 1 (10 points)
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Apr 21, 2012 8:05 PM

When I try to download an app (not all apps do this but some do), it tells me security info is required to ensure the security of my Apple ID. What dpes this mean and what will happen if i enter my info. Is it to do with apple or is it a scam by the creator of the app? Thanks, Courtapple

iPod touch, iOS 5, black
  • stevejobsfan0123 Level 7 Level 7 (30,490 points)
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    Apr 21, 2012 8:06 PM (in response to courtapple)

    This is from Apple. You just have to pick three questions and answer them. These are used should you ever lose access to your account.

  • 36900 Calculating status...
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    Apr 22, 2012 9:28 AM (in response to stevejobsfan0123)

    I answered all the questions, put my email, and put in the year i was born and then pressed done but nothing happened!!!!! PLEASE HELP!

  • ThatguyfromThatplace Level 3 Level 3 (750 points)
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    Apr 23, 2012 3:31 PM (in response to courtapple)

    If you forget your password and no longer have access to the email you used to set up the Apple ID (some people use a company email, which they lose access too when they no longer work there), requiring you to answer the security questions to reset the password so that you can then change the primary email for the account.

  • steve0703 Calculating status...
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    Apr 28, 2012 12:47 PM (in response to 36900)

    Exactly the same problem.  Enter all the data, press done, the screen doesn't change no matter how many times I press done.

     

    Apple support requires a credit card - worthless.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 28, 2012 1:53 PM (in response to courtapple)

    courtapple wrote:

     

    And what are the questions and answers used for?

    To identify you if you forget your password.  A stranger might guess one or two of the answers but three correct guesses AND access to your alternate email address is highly unlikely.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 28, 2012 1:54 PM (in response to steve0703)

    steve0703 wrote:

     

    Exactly the same problem.  Enter all the data, press done, the screen doesn't change no matter how many times I press done.

     

    Apple support requires a credit card - worthless.

    If your iPod is still within the free telephone support, then there is no charge.  Otherwise, yes, just like I must pay the car dealer to get my car fixed after the free period expires.

     

    Of course, if you're displeased, the logical action is to purchase a different product.

  • steve0703 Level 1 Level 1 (0 points)
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    Apr 28, 2012 7:07 PM (in response to Philly_Phan)

    If there was a problem with the product, I can see paying for support. 

     

    Not so when the problem is an Apple upgrade, that has effected at least 3 posters so far.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 28, 2012 8:01 PM (in response to steve0703)

    steve0703 wrote:

     

    Not so when the problem is an Apple upgrade, that has effected at least 3 posters so far.

    Wow.  If I had the energy, I'd figure out the percentage of the total iPods in the world that the three posters represent.  I'm sure that it's a bundle.

  • steve0703 Level 1 Level 1 (0 points)
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    Apr 29, 2012 11:13 AM (in response to Philly_Phan)

    I will take your advice and buy another product, which will eliminate two other frustrations with Apple.

     

    iTunes duplicates all my media content (now I free up 20G worth of hard drive space), and it doesn't import contacts from CardScan (obviously, iPhone isn't a business phone).

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 29, 2012 11:14 AM (in response to steve0703)

    It's a win-win!  You'll be happy and we'll have one less troll on the forum.

  • taciturnly Calculating status...
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    Apr 29, 2012 8:31 PM (in response to courtapple)

    I've also been experiencing this problem for the past few days; it asks for additional info (there is nothing wrong with my info; not the billing, not the password), I answer the questions, then I'm brought to a blank screen that says "security info" at the top, and nothing else happens. The reason for the questions has been explained, can someone address the fact that nothing happens afterwards and how to fix it?

  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    Apr 29, 2012 8:36 PM (in response to taciturnly)

    You might want to try to straighten it out with "Manage your account."  If that doesn't work, I do suggest that you start a new thread because a legitimate request for help will get lost among the whines in this thread.

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