Currently Being ModeratedApr 29, 2012 2:07 PM (in response to hexonxonx)
Usually I'd agree with you but considering that it's available everywhere else that makes me think something is going on with iTunes. Also two ther times it was decidedly iTunes corrupted files that had either vanished or were not downloading.
Currently Being ModeratedApr 29, 2012 3:47 PM (in response to HarmlessPill)
just an FYI -- I submitted a ticket to Apple support about this yesterday and got a reply this morning:
"Generally, the television networks provide Apple with the latest episode of each show within 24 hours of the original air time. Occasionally, there can be a delay. You can rest assured that Apple is working to make this episode available on the iTunes Store as soon as possible."
still waiting for my Fringe fix though
Currently Being ModeratedApr 30, 2012 10:04 AM (in response to HarmlessPill)
It's Monday afternoon 12:45 eastern time, still no episode 20. Finally got through to Apple on the phone...predictably, they are clueless. "Did it air already?" they asked after putting me on hold for 10 minutes to check on it.
I have to say that the level 1 support at apple has deteriorated to the point of being absolutely worthless. All they do is search the web or Apple's knowledge base for a solution they can read to you, even if they don't understand it themselves (which is usually the case). When I call them, I have already searched for the answer and failed to find one, so this is just a big waste of time. I try to insist from the beginning that I need a level 2 support person, but even when they agree to transfer me there the hold times are absurdly long.
Few things are more frustrating for me than calling for tech support and realizing that the "support person" knows far less about the product they are supporting than I do.
Hey Apple, please use the money we pay for the so-called AppleCare+ Protection Plan and HIRE MORE QUALIFIED STAFFERS WHO ACTUALLY USE YOUR PRODUCTS AND UNDERSTAND THEM AT LEAST AS WELL AS WE DO!
Currently Being ModeratedMay 1, 2012 5:18 AM (in response to HarmlessPill)
Now it shows it is there, but when you try to download it, it says it is temporarily not availalbe. Is anyone else having this issue?
Apple is really screwing this up and I'm getting sick of it