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Iphone 4, people can't hear me during a call

12019 Views 10 Replies Latest reply: Jul 25, 2012 9:17 AM by Sinnet11 RSS
Vazaria Calculating status...
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Apr 29, 2012 3:00 AM

Hello,

I'm reporting an issue related to "phone call" that seems to be common with Iphone 4, but I can not find the proper fix.

First of all My mobile is an Iphone 4 out of warranty, and thus no chance to get any replacement from apple.

Few weeks ago the phone just falls and then my problems during phone call starts:

 

During calls or right at the start of a call peolpe can not hear me. If I just tap at the rear of the phone or just push hard on the back of the phone, it comes back.

But this is a pain as few seconds after people can hear me again...then tap on the phone...this back...and again and again..

 

I've tried all these fixes found on forum, but it does not solve the problem.

- Itune restore/updqte under DFU: no change

- Use earphones : no change

- try without 3G: no change

- check sim card: no change

- change the iphone  micro (bottom one): no change

- clean the ambiance micro hole (top one): no change

- put some plastics spacer like there http://www.youtube.com/watch?v=0jhWxYTVxe4 : no change

-...

 

Note that face time: is working fine and sound recorder also!!!!

 

Please any idea? Does apple plan to update IOS. I heard it was linked to Audio conversion CPU that was poorlu soldered?!!

 

Thanks

iPhone 4, iOS 5.1
  • Manuelntu Calculating status...
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    Apr 29, 2012 3:06 AM (in response to Vazaria)

    If recorder is working fine then there is nothing wrong with the physical mic im guessing. If you have to push hard on the top part of the phone then it might have something to do with the noice cancelling mic. Best adivice is to get it fixed by either an authorized dealer. If there were no software issues (after you reinstalled) it would come down to either a hard ware problem or your cellular recption problem. Try and see if the same problem persists with another sim card.

  • Manuelntu Level 1 Level 1 (25 points)
    Currently Being Moderated
    Apr 29, 2012 3:36 AM (in response to Vazaria)

    But if your problem just started after you dropped it as you stated, then it might most likely be a hardware issue (unless you updated your OS as well AFTER dropping the phone and THEN noticed the issue, which in that case might be software). Also if your phone becomes fine when you press the back, it indicates that the issue gets corrected by "physical" means another sign it is a hardware issue. My advice, get it check up by the apple people and tell them that it responds to physically pressing the phone, and if its fixed get a protective case so as to avoid this problem in the future.

  • oli1981 Calculating status...
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    Apr 30, 2012 2:16 AM (in response to Vazaria)

    EN : Same problem and after opening my iPhone, I rescrewed all screws, and now it works ! I wait a few days to confirm that everything works.

     

    FR : Même problème et après avoir ouvert mon iPhone, j'ai reserré toutes les vis, et maintenant ça fontionne ! J'attends quelques jours pour confirmer que tout fonctionne bien.

  • da-1-n-only Calculating status...
    Currently Being Moderated
    Jul 10, 2012 2:01 PM (in response to Vazaria)

    Hi Vazaria,

     

    Did you find a fix yet?

    I have the same problem and its really annoying!!

     

    I've read in a number of places and it seems to me it is the solder problem.  For my phone to work, I need to twist it a certain way while on the phone in order for the people on the other line to hear me.  Not fun!

     

    Any help would be much appreciated!  Thanks!

  • da-1-n-only Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 11, 2012 3:15 PM (in response to Vazaria)

    Yeah,

     

    That *****.  I've been a super loyal customer.

    I'm basically an apple freak and have dragged a number of my friends down the apple road... Macbook pros, ipads, iphones.. and now I'm stuck with a broken iPhone..

     

    I've found that the people at the "Genius Bar" are not that genius.  Once... ONCE I've come one that was super helpful and smart, but all the other times, they were trying to give me lame excuses and beat around the bush.  That's when I started to explain to them.  (I seriously contemplated on working at Apple as one of the genius guides.)   I'd rather have a plain "I don't know" answer than tell me a bunch of nonsense (if you know what I mean).

     

    Anyways.  Thanks for the reply.

    I really don't know what to do with my phone now.. And I'm not really willing to pay $190 to trade/replace my iPhone 4.  It's a bit too much for me. And its not even an upgrade to the iPhone 4s!!

     

    Thanks for letting me vent..

     

    Thanks Vazaria!

     

    Let me know if anything turns up!

    God bless!

  • Sinnet11 Calculating status...
    Currently Being Moderated
    Jul 25, 2012 9:17 AM (in response to da-1-n-only)

    Same problem for me too! Visited Genius Bar today hoping that there was a repair so that people could hear me and their solution was to buy a new phone (some solution!). The person next me at the Genius Bar was having the same problem as well and the Apple employee had the exact same response - buy a new phone! How convenient for Apple to make a product that does not last forcing a new purchase! I am disappointed and contemplating buying an Android. Bummer that it will not be as convenient with my Mac but feel strongly that Apple is not reacting to this widespread problem and I don't want to give them anymore business.

    Apple needs to step up!

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