7 Replies Latest reply: Apr 30, 2012 11:42 AM by léonie
Matt Evs Level 1 Level 1 (0 points)

I have tried to update, reboot, restart aperture, reprocess, move files and viewed the file in finder which is still not responsive. They are from a Nikon D3100 which has been working fine, even images from the same imort have worked correctly but the majority of them have not.I have successfully imported other files since without a problem, I see there have been some issues with people and tried some of the methods mentioned, anyone with some help there?


Aperture 3, iOS 5.1
  • 1. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    léonie Level 9 Level 9 (51,645 points)

    Matt,

    we need some more information, please. Otherwise we only can speculate.

    • What is the image format? Raw, jpeg?
    • The version of Aperture? Your MacOS version? What kind of Mac?
    • Is your Aperture Library referenced or managed? Is the Library on the system volume or on an external drive?

     

    and viewed the file in finder which is still not responsive.

    This I do not understand: Could you open the images in the Finder or in Preview or not? What do you mean by "still not responsive"? Did you crash the Finder by trying to open the images?

     

    Regards

    Léonie

  • 2. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    Matt Evs Level 1 Level 1 (0 points)

    Apologies Léonie,

    Intel iMac, OS X Lion 10.7.3, Aperture 3.2.3 Digital Camera RAW 3.12.0

    Files are Raw .NEF, libary is managed I think, through aperture on the system volume. I looked at the files through finder in the aperture masters folder, the name and extesion is visable but with no preview when clicked it just opens ViewNX2 (default application to open with) and then nothing happens.

    System works fine otherwise doesn't crash or pause at all

  • 3. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    léonie Level 9 Level 9 (51,645 points)

    No apologies necessary, Matt.

    Do the Raw files in the Master Folder have an adequate file size or are they too small? Have you compared the other file infos? Permissions, kinds, if they are plausible? If the files do look o.k., I'd try the Aperture Library First Aid: Repair Permissions and Repair Database.

    See this Support Article:

    Aperture 3: Troubleshooting Basics: http://support.apple.com/kb/HT3805

     

    Post back, if the repair does not help.

     

    Regards

    Léonie

  • 4. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    Ronda Wilson Level 8 Level 8 (40,690 points)

    Please pardon the intrusion…

     

    Hi,  Léonie!

     

    Congratulations on advancing to Level 6!

     

    At the Water Cooler in the Level 6+ Lounge, we are throwing virtual confetti in celebration of your attainment of Level 6-dom. Would you care to join us at the Water Cooler?

     

    Towards the bottom of the index on the Apple Support Communities Home Page you soon will find the Lounge link available to you. It should work for you within the next 24 hours if all goes as it should.

     

    Hope to see you there soon!

  • 5. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    léonie Level 9 Level 9 (51,645 points)

    Thank you so much Ronda, for the congrats and the kind invitation!

     

    I am looking forward to meeting you all there soon, and I certainly will join you there once I can get away from work. Is there anything I need to be aware of when attending the lounge? Netiquette rules, dress code - is it a virtual black-tie affair, or do I have to bring a virtual pot luck ?

     

     

    Cheers

    Léonie

  • 6. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    Matt Evs Level 1 Level 1 (0 points)

    Thank you for getting back to me Léonie,

     

    unfortunatley the repair hasn't helped. When I rebuild the libary some not all of the images appear but when they are clicked on they "appear" to be loading but dont lose the loading indicator at the top, when anything is tried they dissappear back to the 'UFF'.

    Everything looks identical with the master files size, permissions

     

    Matt

  • 7. Re: Aperture is not displaying some images quoting 'unsupported file format'.
    léonie Level 9 Level 9 (51,645 points)

    You could try to copy the image files out of the Aperture library package to a folder outside Aperture and then try again to open them? If they will open there, I'd delete them from the library, then rebuild the library again, and then reimport the images.

     

    If you cannot open them ooutside Aperture, look if you have a backup and try to restore them from your backup your master image files.

     

     

    Sorry for coming back to you so late, but today has been a very busy day!

     

    Léonie