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itunes connect not working

2860 Views 22 Replies Latest reply: May 9, 2012 1:04 PM by ontop RSS
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ontop Level 1 Level 1 (10 points)
Currently Being Moderated
Apr 30, 2012 8:14 AM

finished my iBook.

Connecting to iTunes Connect failing.

Apple ID is OK.

What to do?

  • K T Level 7 Level 7 (23,220 points)
    Currently Being Moderated
    Apr 30, 2012 8:34 AM (in response to ontop)

    What does 'failing' mean? Any errors you can show?

     

    How many logins do you have?

     

    When did your account go active?

  • K T Level 7 Level 7 (23,220 points)
    Currently Being Moderated
    Apr 30, 2012 10:48 AM (in response to ontop)

    Since your book account has been active for so long, this seems like either a transient issue on the backend that is out of your control and/or a new issue with your account that may require Apple intervention.

     

    Have you used Manage your Apple ID yet?

  • K T Level 7 Level 7 (23,220 points)
    Currently Being Moderated
    Apr 30, 2012 11:12 AM (in response to ontop)

    When you created your iBook account...did you create a new user ID? You did apply for a book account, right? You can't just login to iTunes Connect with a normal iTunes user ID/account.

     

    How long ago did you create your iBook account?

     

    Did you apply for an account to upload 'free' books or an account to sell 'paid' books?

  • K T Level 7 Level 7 (23,220 points)
    Currently Being Moderated
    Apr 30, 2012 11:40 AM (in response to ontop)

    How long ago did you create the free book account? Did you create a new ID specifically for books?

     

    If it won't let you finish, you can wait for the issue to clear on Apple's side (if that is the cause) or use the contact link at the bottom of that page.

  • kdoster Calculating status...
    Currently Being Moderated
    Apr 30, 2012 11:32 AM (in response to ontop)

    I have been getting the same message for 2 days. All this time spent on authoring an iBook! Very frustrating!!

  • kdoster Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 30, 2012 12:31 PM (in response to ontop)

    Can you post if the new account works for you? I have tried with a brand new itunes acoount and still keep getting the same cannot process request error. I think the issue is with itunes connect.

  • mchamberlin1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2012 5:23 PM (in response to ontop)

    I am getting the same error message. I try and create a free account in iTunes Connect and it tells me that an error occurred and to please try again or send an email. Of course, it does not provide an email address. Seems strangely inefficient and un-Apple-y. Creating an account should not be such a tough thing. Judging from the problems that others are having, there doesn't seem to be any good (or fast) solutions.

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