A Boothroyd

Q: Philips say that AppleTV will not work with their sets?

I have a Philips 42" TV.  (42PFL7603D/10).  They say that Philips TV are not compatible with Apple, because Apple won't make it work....it works fine on my Panasonic.

 

On my Philips, I get Unsupported Video Format.

 

Anyone figured a way to fix this, or is it a matter of returning the Apple TV back to the store?
Thanks for any help

AppleTV 2

Posted on Apr 30, 2012 11:57 AM

Close

Q: Philips say that AppleTV will not work with their sets?

  • All replies
  • Helpful answers

Page 1 Next
  • by Winston Churchill,

    Winston Churchill Winston Churchill Apr 30, 2012 12:02 PM in response to A Boothroyd
    Level 10 (104,073 points)
    Apple TV
    Apr 30, 2012 12:02 PM in response to A Boothroyd

    Philips are talking nonsense. The 720p output over HDMI from the Apple TV is a standard 720p signal, if it doesn't work, it's the TV set that doesn't support it. Not all TV's do support 720p

  • by A Boothroyd,

    A Boothroyd A Boothroyd Apr 30, 2012 12:17 PM in response to Winston Churchill
    Level 1 (0 points)
    Apr 30, 2012 12:17 PM in response to Winston Churchill

    This is what Philips say...

     

    Carrie: Hello and good evening

    Alex: Hello how are you

    Carrie: Ok do you have a Android Fidellio Docking speaker?

    Carrie: I am fine

    Alex: I have 42PFL7603D/10 TV

    Carrie: Thank you

    Carrie: Ok you apple is not working wity your TV

    Carrie: which apple product do you have?

    Alex: I just bought an AppletTV, which works fine on my Panasonic TV in one room, but in our main room - your TV says Unsupported Video Format

    Alex: Its AppleTV (3rd Generation)

    Carrie: Ok it will mean it is not supported

    Carrie: Apple products will have it's own software and will have file formats our TV will not support

    Alex: that's not good!

    Carrie: but can work with other brands of TV's

    Alex: Philips are not compatible with Apple TV

    Carrie: as it depends on the arrangement Apple have

    Alex: Wow

    Carrie: with certain manufacturers

    Carrie: the items we make for iPod/Apple products

    Carrie: are our docking systems

    Alex: yes, I have a soundbar from you with the ipod connector

    Carrie: They are in charge with which brands and products will work with their products

    Alex: is there *no* way I can make it work with my ambilight TV then

    Carrie: yes that is right

    Alex: that is bad for Philips, and bad for me

    Carrie: No the TV was not made to work with Apple products, however some of our TV's will work via USB with MP3 players

    Carrie: as they are different type of audio product and can store normal

    Carrie: support files

    Carrie: OK as advised

    Carrie: as IPod is an Apple product

    Carrie: they have made the item with files which not all TV's can support

    Carrie: and so you will need to speak with them as to why it not supported by all type of TV's

  • by Winston Churchill,

    Winston Churchill Winston Churchill Apr 30, 2012 12:44 PM in response to A Boothroyd
    Level 10 (104,073 points)
    Apple TV
    Apr 30, 2012 12:44 PM in response to A Boothroyd

    There are too many bits of mis-information in that conversation to go through one by one, needless to say though most of it is nonsense. What is clear is that your TV doesn't support 720p. You might try connecting the Apple TV to another TV, setting the TV resolution setting on the Apple TV to 480p and connecting it back to the Philips TV.

     

    I doubt all Philips TV's don't support 720p, but clearly that model doesn't.

  • by A Boothroyd,

    A Boothroyd A Boothroyd Apr 30, 2012 1:18 PM in response to Winston Churchill
    Level 1 (0 points)
    Apr 30, 2012 1:18 PM in response to Winston Churchill

    Well it's wierd.  My TV works with my SKYHD+ box (1080o).  My panasonic works with AppleTV on 1080p, but my Philips won't.  I stepped down the res even to 480 on Appletv and put it in sleep mode, connected to the Philips and still nothing.   Will try swapping the cables - then an HDMI switch.

     

    It can't be the Philips TV because it works great on 1080P with Sky.   Wierd!

  • by Winston Churchill,

    Winston Churchill Winston Churchill Apr 30, 2012 1:21 PM in response to A Boothroyd
    Level 10 (104,073 points)
    Apple TV
    Apr 30, 2012 1:21 PM in response to A Boothroyd

    The Apple TV doesn't output 1080p. That's the point, it only outputs 720p and it appears your TV doesn't support it.

  • by Alley_Cat,

    Alley_Cat Alley_Cat Apr 30, 2012 1:28 PM in response to Winston Churchill
    Level 6 (19,583 points)
    Apr 30, 2012 1:28 PM in response to Winston Churchill

    Winston Churchill wrote:

     

    The Apple TV doesn't output 1080p. That's the point, it only outputs 720p and it appears your TV doesn't support it.

    Poor Carrie doesn't seem to know what she's talking about but is probably providing scripted answers.

     

    The OP in that transcript however says AppleTV 3rd gen so it will support 1080p as I know you are well aware.

     

    edit - I see the 'tag' in the original question has AppleTV 2 - I never use these trendy thinsg so usually ignore them.

     

    Maybe there's no ATV3 tag?

     

    AC

  • by Alley_Cat,

    Alley_Cat Alley_Cat Apr 30, 2012 1:26 PM in response to A Boothroyd
    Level 6 (19,583 points)
    Apr 30, 2012 1:26 PM in response to A Boothroyd

    A Boothroyd wrote:

     

     

    It can't be the Philips TV because it works great on 1080P with Sky.   Wierd!

    It could be either device.

     

    AppleTV has over the years had various incompatibilities with certain sets but whether or nto it's Apple or the TV manufacturer's messed up HDMI implementation is hard to say.

     

    I don't think poor Carrie understands what you are talking about - she started discussing a Fidelio dock.

     

    AC

  • by Winston Churchill,

    Winston Churchill Winston Churchill Apr 30, 2012 1:35 PM in response to Alley_Cat
    Level 10 (104,073 points)
    Apple TV
    Apr 30, 2012 1:35 PM in response to Alley_Cat

    I think they know exactly what they are talking about, but passing the buck. The part about the Apple TV 3 gives that away, they clearly understand the Apple TV 3 works because it outputs at 1080p, and that it's nothing to do with video formats.

  • by Pendragon1,

    Pendragon1 Pendragon1 May 13, 2012 6:25 AM in response to A Boothroyd
    Level 1 (0 points)
    May 13, 2012 6:25 AM in response to A Boothroyd

    I'm having the same problem with my ATV2 and Philips Cineos TV.  Every minute or so, when playing films, tv shows or TED talks via ATV, the screen goes black and silent, sometimes for up to 10 seconds and returns after a static flash, or the TV says "No video signal".  Anyone got the answer?  Many thanks

  • by emeu1,

    emeu1 emeu1 May 14, 2012 10:57 AM in response to Pendragon1
    Level 1 (49 points)
    Mac OS X
    May 14, 2012 10:57 AM in response to Pendragon1

    Hello All,

     

    maybe this sheds some light.

     

    I happen to own a Philips Ambilight TV. I also own a Lenovo Thinkpad Edge (with HDMI output) and Apple MacBook Pro (early 2011 model).

     

    The first time I connected my Thinkpad Edge via HDMI to my Philips TV, I experienced the problem that the display colors sometimes "inverted". Sometimes for only a couple of seconds, sometimes for minutes.

    At first I thought the problem to be the HDMI cable so tried different ones. Didn't help. Then I used an other HDMI input on the Philips TV (mine has three). Tried all three, didn't help.

    Needless to say my Thinkpad Edge had all the latest Microsoft (Win 7 64-bit) and Lenovo drivers installed.

    I tried my wife's Thinkpad Edge, same problem. So it seemed to be a Philips TV problem.

    However, as I didn't find a solution at Philips, Lenovo nor elsewhere on the internet, I tried my MacBook Pro.

    Bought an original Apple Display Port tot HDMI connector and hooked it up to my Philips TV.

    Again, same problem. Searching the internet again I found a Forum in which a Philips specialist wrote (in response to a question from a Mac Mini owner experiencing the same problem) that Philips uses a different color scheme (whatever that might be). He also gave a solution for Mac OS X. Install a display override directory and file in:

     

         /System/Library/Displays/Overrides

     

    Directory to be created:

     

         DisplayVendorID-410c

     

    File (in that directory):

     

         DisplayProductID-0

     

    The file 'DisplayProductID-0' contains:

     

     

    <?xml version="1.0" encoding="UTF-8"?>

    <!DOCTYPE plist SYSTEM "file://localhost/System/Library/DTDs/PropertyList.dtd">

    <plist version="0.9">

    <dict>

              <key>DisplayProductID</key>

              <integer>0</integer>

              <key>DisplayVendorID</key>

              <integer>16652</integer>

              <key>IODisplayEDID</key>

              <data>

                        AP///////wBBDAAAAQEBAQgTAQOAgEh4CuaSo1RKmSYPSkwhCACLwIGAqUABAQEBAQEBA QEBAjqAGHE4LUBYLEUAANBSAAAeAjqA0HI4LUAQLEWAANBSAAAeAAAA/ABQaGlsaXBzIEZUVgogAAAA/ QAwPg9GDwAKICAgICAgAccCAzHBUh8QICEiFAUTBBIDEQIWBxUGASYJHwcVB1CDAQAAagMMAFAAOC2AZ WXjBQMBAR2APnM4LUB+LEWAANBSAAAeAR2A0HIcFiAQLCWAANBSAACeAR0AvFLQHiC4KFVAANBSAAAeA R2AGHEcFiBYLCUAANBSAACeAAAAAAAApA==

              </data>

    </dict>

    </plist>

     

     

    This solved the problems on my MacBook Pro.

    I don't know how to install such a file on an Apple TV but maybe you can find some solution on the internet when searching which arguments:

     

         Philips Television color scheme Apple

     

    Kind regards,

     

    emeu1

  • by Sonicray,

    Sonicray Sonicray May 16, 2012 8:58 AM in response to A Boothroyd
    Level 4 (1,470 points)
    May 16, 2012 8:58 AM in response to A Boothroyd

    Hi!

     

    Have you tried another HDMI cable with the Apple TV 3rd gen?. It is better to use an HDMI cable compatible with the latest standard (ver. 1.4).

     

    According to the info. on that TV, it only supports HDMI v1.3 out of the box (the TV is 4+ years old, according to the original release date). Have you updated the software on your Philips TV? (check Philips site for updates.)

     

    Both your TV and Apple TV do 1080p 60Hz over HDMI. So, I do not see why it would not work.

  • by Winston Churchill,

    Winston Churchill Winston Churchill May 16, 2012 9:04 AM in response to Sonicray
    Level 10 (104,073 points)
    Apple TV
    May 16, 2012 9:04 AM in response to Sonicray

    Sonicray wrote:

     

    Have you tried another HDMI cable with the Apple TV 3rd gen?. It is better to use an HDMI cable compatible with the latest standard (ver. 1.4).......

    There is no such thing as an HDMI 1.4 cable, there is only standard and high-speed versions. If you come across a shop trying to sell you an HDMI 1.4 cable, you should report them to trading standards

  • by Sonicray,

    Sonicray Sonicray May 16, 2012 9:26 AM in response to Winston Churchill
    Level 4 (1,470 points)
    May 16, 2012 9:26 AM in response to Winston Churchill

    I know that the guys over at the HDMI group (http://www.hdmi.org/) don't want us to use version numbers but it makes it easy to figure out why something might not work.

     

    More info: http://www.hdmi.org/manufacturer/hdmi_1_4/finding_right_cable.aspx

  • by Winston Churchill,

    Winston Churchill Winston Churchill May 16, 2012 9:40 AM in response to Sonicray
    Level 10 (104,073 points)
    Apple TV
    May 16, 2012 9:40 AM in response to Sonicray

    You might be seeing something that I don't, however I fail to see how replacing a supposedly 1.3 cable with a supposedly 1.4 cable will help anyone. Except that is for the owner of the shop and his bank balance.

Page 1 Next