1 Reply Latest reply: Apr 30, 2012 2:44 PM by wiclee
Jamie Horton Level 1 Level 1 (0 points)

Today, I got a new 3GS because there was an issue with my phone.  So, I plugged in my new phone and was told that I needed to register it as a new phone and could then go and restore all my info.  My husband and I share our Itunes account and it used to recognise our phones seperatly when we plugged in.  Any idea as to how I can get that back?



  • 1. Re: Need help with Itunes!
    wiclee Level 5 Level 5 (6,940 points)

    First go to iTunes menu EDIT > PREFERENCES > DEVICES tab, you will see several iPhone Backups with date and time.  You just have to determine which Backup is yours (from Date and Time)


    iTunes Device Backup screen.jpg


    Connect your iPhone to PC, right click iPhone under "Devices" on iTunes left Pane and select "Restore From Backup....",

    Itunes Restore from backup.jpg


    Select the right Backup (From Date n Time)


    itunes Device Backup 2.png