3 Replies Latest reply: Apr 30, 2012 8:37 PM by Robert Clare1
Kysteeler Level 1 Level 1 (0 points)

I purchased a Macbook Pro 13 inch late 2011 version a couple of month ago. Now I'm having some strange issues. The Kernel_task will randomly run high (300%) and the fan will stay on and this will last for a couple of hours or sometimes days. I also have some trackpad problems it seem like it won't drag or is very delayed and randomly clicks on things I don't mean to. There has been sometime were the MBP works fine, but its about 5-10% of the time. Have any of you have these issues? I have done SMC/PRAM resets, reinstalled OS X, and I'm up to date, also reinstalled flash player, and well as making sure the machine is clean on the outside, and done a hardware test but nothing showed up. Thanks for any help guys!


MacBook Pro, Mac OS X (10.7.3)
  • 1. Re: Fan/trackpad & Kernel_task issues!
    OGELTHORPE Level 7 Level 7 (25,740 points)

    It sounds like you are experiencing a 'runaway application'.  Read the following link:

     

    http://support.apple.com/kb/TS1473

     

    What I suggest you do is when it occurs, open Activity Monitor and take a Screen Shot (COMMAND/SHIFT 4) and then go to the nearest Apple store genius bar with the evidence.  Usually these are infrequent and a restart cures it.  It should not be allowed to last a couple of hours.

     

    Regarding the trackpad:

     

    http://support.apple.com/kb/TS1449

     

    In addition to the link, sometimes a very thorough cleaning will restore proper functionality.

     

    Ciao.

  • 2. Re: Fan/trackpad & Kernel_task issues!
    Robert Clare1 Level 1 Level 1 (5 points)

    The OP explicitly said the *kernel* is taking 300%.  I don't think that it is recommended practice to kill the kernel, even if it is a 'runaway' app.  I currently have exactly the same problem on my new (one week old) MB Air 4GB 256 GB SSD with 10.7.3 and all other updates applied (including the firmware).  A restart did *not* help me.  I first noticed the issue a couple of hours ago when the fans started running like crazy during a Time Machine backup.  I looked at Activity Monitor and the kernel was at 230%.  Once the backup finished, the kernel started behaving again, and so did my MBA.  An hour later, next Time Machine backup and the kernel took off again, this time around 270%.  And, once the backup was finished, the kernel just stayed there.  I restarted (not shutdown/boot, but restart) and the kernel came up at 300% and has been like that since I rebooted.  Its been up for 30 minutes now, and the kernel has already racked up 1:30 (that's one hour 30 minutes), so it really is at 300%.  It's at about 380 MB real memory, but I don't remember if that is normal or not.  But 300% CPU is definitely NOT normal for the kernel.

     

    I don't know how to track this kind of issue down any further than that.  My closest Genius Bar is a tad too far away.

  • 3. Re: Fan/trackpad & Kernel_task issues!
    Robert Clare1 Level 1 Level 1 (5 points)

    Talked to AppleCare support.  Did an SMC reset which seemed to do the trick.