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What do I do if I forget my security questions

34412 Views 68 Replies Latest reply: Apr 18, 2014 12:43 PM by alanfromnewtownards RSS
  • superjesusfreak96 Calculating status...
    Currently Being Moderated
    Apr 30, 2012 7:13 PM (in response to Philly_Phan)

    I'm sorry, I was reading the amount of views. Tonight is the first night I have ever been on here simply because of the problem I am having concerning my security questions being changed. Even though I was severely wrong in my reading the amount there are still more than a few people who are having the same problem, and it has yet to be addressed.

  • Philly_Phan Level 6 Level 6 (11,010 points)

    There is nothing to be addressed.

  • rbrylawski Level 6 Level 6 (10,785 points)

    Like Philly said, there is nothing to be addressed.  Apple put additional security measure in place.  You choose three simple questions from several options, like Your First Car, Your Favorite Car, etc.  The answers are something you likely should be able to remember.  So, what is it exactly you think needs to be addressed? 

  • lkrupp Level 4 Level 4 (3,085 points)

    Fred Davenport wrote:


    This whole new security system is the stupidest thing Apple has ever done!


    Online banking adopted this system years ago. My bank not only requires three security questions, it also required me to choose a specific graphic that displays when I login. If the the graphic is wrong then I know I'm not at the bank's real web site. Get used to stricter security measures by all web sites that store personal information.

  • rbrylawski Level 6 Level 6 (10,785 points)
    Currently Being Moderated
    Apr 30, 2012 8:07 PM (in response to lkrupp)

    But you're being rational and logical.  Many of these people just want to whine and moan and complain about a new process that is actually intended to protect them.........

  • Cstein3 Calculating status...

    Have you found anything out.  I'm having the same problem!!! 

  • csm0304 Calculating status...
    Currently Being Moderated
    May 2, 2012 6:00 PM (in response to Tomcowan66)

    Same problem.

    Where did these questions come from ohmygah.

    I called apple for help and they told me to check apple community -_-

  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    May 2, 2012 8:26 PM (in response to csm0304)

    Same as what?

  • imtfromnsw Calculating status...
    Currently Being Moderated
    May 3, 2012 4:46 AM (in response to Tomcowan66)

    Security question is a good practice, however it is not convenient for many if there is no assistance available. Yes we have problem - how to get assistance to resolve without going to the store?

  • troyd5676 Calculating status...

    Smart alecky answers like yours are not helpful... the person ovbiously meant to say "answers". 


    Who chose these ridiculous security questions? I don't have answers for most of them and they are too subjective.  What ever happened to "What is your monther's maiden name?"? 


    Any question that begins with "What is your favorite...." needs to go.  I don't have a favorite song, or food etc.  My preferences change all the time (part of havinng ADD).  And "Where did my parents meet?"  Are they crazy?  That was obviously before the person was born.  My first job or first car?  I don't remember any of that. 


    Give me ONE security question and take the subjectivity out of it!  If someone wants to make up an answer that they can be sure they'll remember, they'll still be able to do that. 


    Until then, I guess i am done buying anything from Apple. 


    (BTW this iPad is the first Apple product I have ever owned.  I was very happy with it until this.  Apple, please get out of my way!!)

  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    May 5, 2012 1:24 PM (in response to troyd5676)

    Since the iPad is the first and only product that you've ever purchased from Apple, I seriously doubt that they'll miss your business.


    Personally, I had no problem at all remembering what country I was in in January of 2000.

  • t_sara_t Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 5, 2012 1:52 PM (in response to Tomcowan66)

    I'm having the same problem

    HELP ME APPLE I wasted 50$ on iTunes card and I can't purchase anything !!!!!!!!!!!!!!


  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    May 5, 2012 1:58 PM (in response to t_sara_t)
  • t_sara_t Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 5, 2012 2:28 PM (in response to Philly_Phan)

    Hi philly

    i entered the ' Manage your account. ' like u said and i choose ' password and security ' option and it asked me to answer the question !!!!!!!!! 0.o

    i try everything i choose ' forgat my pass ' hopefully i can change or make new question but i couldn't.

    they sent me email and i changed the pass but not the question. -___-

  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    May 5, 2012 2:37 PM (in response to t_sara_t)

    I just tried it and it works the way that it should.  When you click on the link in the email message, you get the login screen that appears to be identical to what you had seen previously.  However, when you log in (with your old password), you are taken to this screen where you can change your security questions/answers.  Contrary to the text, you can not create your own questions.


    Screen Shot 2012-05-05 at 5.33.21 PM.png


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