Return it to the retailer and make them show you where the files are. If they cannot, get your money back and then buy directly from Apple.
There are a number of posts around here about so-called "new" Macs that turned out to be 1-2 years old. The thought is that some resellers--typically not Apple Authorized ones--get new but out-of-date machines (returned overstock, for example) and wipe the hard drive to reinstall a later OS. This takes out the pre-installed programs. You should consider reporting the firm to Apple if you find they are doing this switch-a-roo selling.
You can enter your serial number here:
and that might help determine if Apple still sees the computer in warranty. Some people with similar third-party vendor issus like you describe have entered their serai lnumber to find they have no warranty coverage.
Apple products are in high demand; that brings out those things that live under rocks and eat slime for a living.
You seem to have an iMac, which in that case it should be in the box which contained the keyboard and mouse. There should be a book named everything mac and CD packet called everything else. iLife should be inside. If thats not included then you probably don't have the iLife and Restore disks, so should contact them. All assuming that this was purchased from the apple online store, which in that case they will definatly help you as much as they can. Cheers!
and it has full warranty, up until 30 April 2012,
I hope you made a typo-- otherwise the warranty expired yesterday!
As long as it says 2013 and not 2012, that's good news.
People who keep telling you to look for the disk are not up on current Apple marketing. Computers that ship with Lion DO NOT come with a disk. They have a restore partition on the hard drive instead. I guess too many people were tossing or losing the very valuable disks.
What shows in the Mac OX Dock? Usually all the bundled apps show up there. If they are not in the Dock, ask the retailer to help you help find them.
It was a typo - 2013 is the correct date
All that shows is ;
- Mission Control
- App Store
- Address Book
- Photo Booth
- System Preferences
I looked in the applications folder and there was no iLife either - just trying to get used to it all, it's my first Mac ever!
I'll get onto Currys right away
I set up a new iMac for a friend recently and, like yours, no iLife was included. From what I remember we registered the purchase of the iMac with Apple first with your Apple ID (you'll need to create one if you haven't already got one), then logged on to the Mac App Store with her Apple ID, located the iLife apps and downloaded them without charge.