10 Replies Latest reply: May 1, 2012 8:16 AM by Paul_31
RyanP92 Level 1 Level 1 (0 points)

Hello there

I've just got my brand new Mac - literally just 10 mins ago, and thats me all set up. I bought it online from a UK retailer, and although it was refurbished, it was advertised that it would include iLife

 

"Includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools and more

Includes iLife (iPhoto, iMovie, GarageBand and iWeb)"

 

However, the machine doesn't include this whatsoever, and was wondering what I do?

 

Thanks


iMac, Mac OS X (10.7.3)
  • 1. Re: iLife missing from new mac!
    captfred Level 7 Level 7 (26,235 points)

    Sign on to the App Store using your Appleid and check the "Purchased" tab.

  • 2. Re: iLife missing from new mac!
    BenRector Level 3 Level 3 (535 points)

    Hi there,

     

    Were you supplied with the original discs? If so, iLife is on the 2nd disc & you would be able to install this very easily. If not, I would contact the place where it was purchased.

     

     

    Good luck

     

     

    Ben

  • 3. Re: iLife missing from new mac!
    RyanP92 Level 1 Level 1 (0 points)

    Just did that and it says I've not made any purchases yet :/

  • 4. Re: iLife missing from new mac!
    Allan Jones Level 7 Level 7 (30,445 points)

    Return it to the retailer and make them show you where the files are. If they cannot, get your money back and then buy directly from Apple.

     

    There are a number of posts around here about so-called "new" Macs that turned out to be 1-2 years old. The thought is that some resellers--typically not Apple Authorized ones--get new but out-of-date machines (returned overstock, for example) and wipe the hard drive to reinstall a later OS. This takes out the pre-installed programs. You should consider reporting the firm to Apple if you find they are doing this switch-a-roo selling.

     

    You can enter your serial number here:

     

    Check Your Service & Support Coverage

     

    and that might help determine if Apple still sees the computer in warranty. Some people with similar third-party vendor issus like you describe have entered their serai lnumber to find they have no warranty coverage.

     

    Apple products are in high demand; that brings out those things that live under rocks and eat slime for a living.

  • 5. Re: iLife missing from new mac!
    RyanP92 Level 1 Level 1 (0 points)

    Hi BenRector,

    There were no discs in the box, or any instruction booklets etc either.

    I shall get onto them right away.

  • 6. Re: iLife missing from new mac!
    RyanP92 Level 1 Level 1 (0 points)

    Hi Allan!

    I just checked the status there, and it has full warranty, up until 30 April 2012, so that checks out OK.

    Given that this is fine, what would you suggest I do, still get onto Apple, or just contact the retailler like Ben suggested?

  • 7. Re: iLife missing from new mac!
    Manuelntu Level 1 Level 1 (25 points)

    You seem to have an iMac, which in that case it should be in the box which contained the keyboard and mouse. There should be a book named everything mac and CD packet called everything else. iLife should be inside. If thats not included then you probably don't have the iLife and Restore disks, so should contact them. All assuming that this was purchased from the apple online store, which in that case they will definatly help you as much as they can. Cheers!

    -Manuel

  • 8. Re: iLife missing from new mac!
    Allan Jones Level 7 Level 7 (30,445 points)

    Hello Ryan:

     

    you wrote:

     

    and it has full warranty, up until 30 April 2012,

     

    I hope you made a typo-- otherwise the warranty expired yesterday!

     

    As long as it says 2013 and not 2012, that's good news.

     

    People who keep telling you to look for the disk are not up on current Apple marketing. Computers that ship with Lion DO NOT come with a disk. They have a restore partition on the hard drive instead. I guess too many people were tossing or losing the very valuable disks.

     

    What shows in the Mac OX Dock? Usually all the bundled apps show up there. If they are not in the Dock, ask the retailer to help you help find them.

  • 9. Re: iLife missing from new mac!
    RyanP92 Level 1 Level 1 (0 points)

    Hello Allan,

    It was a typo - 2013 is the correct date

     

    All that shows is ;

    • Finder
    • Mission Control
    • LaunchPad
    • App Store
    • Mail
    • Safari
    • Facetime
    • Address Book
    • iCal
    • iTunes
    • Photo Booth
    • System Preferences

     

    I looked in the applications folder and there was no iLife either - just trying to get used to it all, it's my first Mac ever!

    I'll get onto Currys right away

  • 10. Re: iLife missing from new mac!
    Paul_31 Level 6 Level 6 (12,780 points)

    I set up a new iMac for a friend recently and, like yours, no iLife was included. From what I remember we registered the purchase of the iMac with Apple first with your Apple ID (you'll need to create one if you haven't already got one), then logged on to the Mac App Store with her Apple ID, located the iLife apps and downloaded them without charge.