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HT2305: Using Software Update for Windows to keep your Apple software up-to-date

Learn about Using Software Update for Windows to keep your Apple software up-to-date
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HT2305 Apple Software Update

2302 Views 3 Replies Latest reply: May 1, 2012 3:49 PM by b noir RSS
becky.walton Calculating status...
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May 1, 2012 2:44 PM

I have an apple software update, it will not open at all, wont uninstall, wont repair nothing, what do i do because i cant even download it again as you have no options to do so, i need to install iTunes but it wont install without the apple software update, what can i do?

iPhone 4, Windows 7
  • b noir Level 9 Level 9 (71,990 points)
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    May 1, 2012 3:30 PM (in response to becky.walton)

    I have an apple software update, it will not open at all, wont uninstall, wont repair nothing,

     

    Do you get an error message when you try to uninstall or repair ASU? If so, what does it say? (Precise text, please.)

  • b noir Level 9 Level 9 (71,990 points)
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    May 1, 2012 3:49 PM (in response to becky.walton)

    Interesting.

     

    Sometimes those sorts of messages can be caused by disk/file damage issues rather than permissions issues.

     

    So, just in case, let's try running a disk check (chkdsk) over your C drive. 

     

    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the chkdsk find/repair any damage? If so, can you get an uninstall/reinstall or repair install to go through properly afterwards?

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