I've been dealing with customer service, and this is the pair of responses I received...
Pfft, not impressed, and have advised they will receive no more trade from me until it is fixed and I feel more secure. Not only me that feel less seure with this "system" in place is it?
> Hello ****,
>
> Brittany here from iTunes Customer Support. I understand that you are experiencing some frustration regarding the new challenge response questions Apple has implemented into our iTunes system. I appreciate your concerns with this and I am happy to assist you today.
>
> Apple and the iTunes Store takes the security of your account seriously. These changes are not meant as an inconvenience, but rather to further help safeguard your account details and activity. Just so you know, when a purchase is attempted from a new device or computer, the store selects, at random, two of the three challenge questions for your Apple ID to verify that you are the account owner. If the questions are answered incorrectly several times, your account becomes temporarily locked.
>
> When your account is locked, you cannot make purchases using any device that has not previously used the Apple ID. It also prevents you from changing your challenge questions.
>
> You are still able to make purchases using a device that was previously associated with the account.
>
> Since you are not satisfied with the pre set questions that Apple has offered we are able to reset them for you. Once this is done, you will be able to sign in and add your own challenge questions. You will also have the option to enter a "rescue" email address. This option will allow you to send a message to the rescue email, should you forget the answers to the challenge/response questions in the future.
>
> In order to clear the questions for you, Apple requires that you provide at least one of the following for your security:
>
> - the order number of one of your purchases
> - the last four digits of the credit card used for your iTunes Store account
>
> And two items from this list:
>
> - your birth date
> - the billing address listed on the account
> - the phone number on the account
>
> Upon receiving your response, I will verify your information and clear the pre-set challenge questions.
>
> I look forward to your reply, so that I can have the chance to help you further with this. Take care for now, and have yourself a great day ******.
>
> Sincerely,
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2nd response
Hello *****,
It's Brittany again with iTunes Customer Support. I'm sorry that you weren't satisfied with my last response. I'll be happy to give this another try.
I know that you're very unhappy with the new security question policy that Apple has come up with. Please understand that this is to help safeguard accounts from unauthorized access. When purchases are made from a new device, the system selects 2 security questions randomly for you to answer, just to verify that it's truly your account. Many customers used to create questions that were far too easy to guess as you could imagine, and unauthorized access was, unfortunately, becoming more popular.
So now Apple has made the questions so that the answers have to be harder to guess to a stranger. When the security questions can't be answered after a few attempts, the account is temporarily locked, to prevent from the unauthorized access. But since you aren't pleased with the casual questions, you can actually change them. As I mentioned, I can clear the questions on my end so that you can go in and create your own.
If you want to do that, just let me know. In your reply though, I would need that security information. That would include an order number, or the last 4 digits of your credit card. Also, I would need personal information too. A combination of two of the following is needed:
Your birthday, your billing address, and/or your phone number that you have listed.
Looking forward to your reply, to hopefully clear the questions so that you can create your own. Thank you and have a great day *****