AppDG

Q: New Security Questions

I was trying to make a few purchases from iTunes but was redirected to a page requesting that I set up security questions. I have no interest in making up fake answers to questions that I won't remember later on or in providing any real data about myself. If this is indeed being required by Apple and is not some type of malware attack how long before we can find a workaround so I can make my purchases?

Posted on Apr 18, 2012 7:02 AM

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Q: New Security Questions

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  • by Jonnysolar,

    Jonnysolar Jonnysolar Apr 29, 2012 11:13 AM in response to Encrypted11
    Level 1 (0 points)
    Apr 29, 2012 11:13 AM in response to Encrypted11

    That'll all change soon if this isn't rolled back out of play. Nothing to do with 'one click' - just Apple being wankers

  • by Jonnysolar,

    Jonnysolar Jonnysolar Apr 29, 2012 11:48 AM in response to James5wins
    Level 1 (0 points)
    Apr 29, 2012 11:48 AM in response to James5wins

    you obviously haven't grasped the concept of what people are complaining about...

    It's not that people are complaining about additional security questions you pillock, it's that you can't personalise it, and have to answer things only a juvenile would think were important enough to remember

  • by BigPhilipK,

    BigPhilipK BigPhilipK Apr 29, 2012 11:48 AM in response to Dave The Wave 0
    Level 1 (0 points)
    Apr 29, 2012 11:48 AM in response to Dave The Wave 0

    Dave The Wave 0 wrote:

     

    ...

    We go out of our way to protect our customers and their payment methods.

    Thanks for calling Apple.

     

     

    Make sense?

     

    Yes, it makes sense. Almost every bank does the same.

     

    Still you are missing our complaints. It isn't about security questions. It is about this specific set of questions which were clearly written by a 21 year old for other people in their 20's.

     

    I do business with six different banks. ALL of them use similar security questions. However, they were more mature questons such as "What is your father's middle name?" or "What was the name of your elementary school?" They weren't "Were where you first kissed?" or "What was your first albumn?"

     

    The difference is CHILDISH questions vs. ADULT questions.

     

    If Apple moves to 25 and under, this 54 year old is out of here!

     

    Remember, unless you die young, you will be 54 some day.

     

    Make sense?

  • by Jonnysolar,

    Jonnysolar Jonnysolar Apr 29, 2012 11:47 AM in response to Dave The Wave 0
    Level 1 (0 points)
    Apr 29, 2012 11:47 AM in response to Dave The Wave 0

    Oh so you've been a tw@ on this thread too then, trying to hijack it with nonsensical and impractical ideas which defeat the object of the entire exercise. Go away now please and let the grown ups talk sensibly.

     

    Security password to be written down and stored - pffft.

  • by Jonnysolar,

    Jonnysolar Jonnysolar Apr 29, 2012 11:52 AM in response to BigPhilipK
    Level 1 (0 points)
    Apr 29, 2012 11:52 AM in response to BigPhilipK

    I have to admit, I don't think some of the bank security questions are necessarily that good, as many people may well know certain identifiable facts about you - but the ability to make other ones up is an absolute - think of some of the mnemonics and stuff which make it easier... But generally agreed with your comments

  • by BigPhilipK,

    BigPhilipK BigPhilipK Apr 29, 2012 12:04 PM in response to Jonnysolar
    Level 1 (0 points)
    Apr 29, 2012 12:04 PM in response to Jonnysolar

    Jonnysolar wrote:

     

    I have to admit, I don't think some of the bank security questions are necessarily that good, as many people may well know certain identifiable facts about you - but the ability to make other ones up is an absolute - think of some of the mnemonics and stuff which make it easier... But generally agreed with your comments

     

    Yes, to make your own question would be best.

     

    I was thinking about my elementary school teachers. I shocked myself and remember all seven! Still I wouldn't pick a favorite.

     

    My K-2 teachers were Peterson, Fassett, and Amidon, or was it Petersen, Fasset, and Amadon?

     

    Bad questions.

  • by mike_varis,

    mike_varis mike_varis Apr 29, 2012 3:44 PM in response to AppDG
    Level 1 (10 points)
    Apr 29, 2012 3:44 PM in response to AppDG

    There are security questions that dont require information that is very personnal. example. what is your favorite sport. And also these answers will never be seen by anyone but apple. You can be confident that no one will recieve your personnal information.

  • by Arbuthnott,

    Arbuthnott Arbuthnott Apr 29, 2012 4:25 PM in response to AppDG
    Level 1 (0 points)
    Apr 29, 2012 4:25 PM in response to AppDG

    This has the makings of a PR disaster.

     

    I wonder how long it will be before Samsung has an ad about this???

     

    Wake up Apple!

  • by davidlat39,

    davidlat39 davidlat39 Apr 30, 2012 2:29 AM in response to Arbuthnott
    Level 1 (0 points)
    Apr 30, 2012 2:29 AM in response to Arbuthnott

    Not only are the questions childish, and the method of implenentation amatuer - surely  designed to get up customer noses and stop them spending money.

     

    But its easily bypassed - just buy via ITunes on your Mac/PC and then download on your Ipad etc - great I can carry on almost as normal until someone at Apple wakes up to this. Enjoy

  • by BigPhilipK,

    BigPhilipK BigPhilipK Apr 30, 2012 8:10 AM in response to davidlat39
    Level 1 (0 points)
    Apr 30, 2012 8:10 AM in response to davidlat39

    davidlat39 wrote:

     

    But its easily bypassed - just buy via ITunes on your Mac/PC and then download on your Ipad etc - great I can carry on almost as normal until someone at Apple wakes up to this. Enjoy

     

     

    I tried that three days ago. It didn't work for me. When using iTunes on the Mac, I had the same roadblock.

     

    This is being implimented differently to each of us.

  • by ghaithh,

    ghaithh ghaithh Apr 30, 2012 10:55 AM in response to kaffey48108
    Level 1 (0 points)
    Apr 30, 2012 10:55 AM in response to kaffey48108

    I think every body shold complain, maybe apple will wise up.

    The stupid questions are a way for us to loose everything once we are hacked, because no one will remember the stupid  things.

    I had similar problems with hotmail, and simply lost my account because the idiot on the other side insists on a 10 year old security question that is forgotten.

     

    If we accept we simply accept to loose evrything because they do not wish to bother themselves with finding a proper solutoin at apple.

    My daughter insisted on getting this **** thing, and it waqs a very big mistake, they have no right to tie me down.

  • by EastDog,

    EastDog EastDog May 1, 2012 10:46 AM in response to AppDG
    Level 1 (24 points)
    Apple Music
    May 1, 2012 10:46 AM in response to AppDG

    I might as well re-post here what I added in the parallel discussion over here:
    https://discussions.apple.com/message/18171778#18171778

    ----

    It's implemented so badly, so unexpectedly, and so obtrusively - I am just stunned.

     

    Badly:

    When working with data, it's axiomatic that "garbage in, garbage out."  Some unleashed working group at Apple flipped that on its head here.  With no flexibility to their mandated, intrusive questions, garbage choices will invariably yield garbage answers: answers that people cannot remember (see above), answers that are all identical (see above), answers that people feel violated providing (see above), answers that Apple will have to pay customer service reps to tell customers to fake (see above).  This isn't security, this is legal compliance - sadly illustrative of the fact that protection from legal action has nearly completely substitued for care and common sense in the past generation.

     

    Unexpectedly:

    Even Google, the undisputed king of TMI, gives you an option to kick these type of requests down the road (no, Google, I still don't care to give you my phone number), and staggers out their intrusive requests.  Apple, somehow, decided it's not completely insane to decide to lock customers out of any new purchases until they are willing to divulge information out their first kiss, childhood friends, and parents' romantic history.  Only this is rather insane... and inane.

     

    Obtrusively:

    Kind of covered already.

     

    In summary: I've already gone back to buying physical media on this new-release Tuesday -  given that I'm tied into the Apple ecosystem with the App store and whatnot, I'll probably end up making up some answers and writing them down in 1Password.  But at the lasting cost of my trust in Apple to treat its customers and data with actual care.  Sad.  Whoever is responsible for this is *terrible* at his job.

  • by Diamondrinc,

    Diamondrinc Diamondrinc May 1, 2012 6:32 PM in response to AppDG
    Level 1 (0 points)
    May 1, 2012 6:32 PM in response to AppDG

    Found this on the web

     

    http://www.pcworld.com/article/254803/users_unhappy_with_itunes_new_security_que stions.html

     

     

    Apple is not showing signs of doing anything about changing this so called security...

     

    I have found no work around to solve this problem...

     

    I suggest contacting a news organization like CNN, I have already)  and ask them to follow up on this ( the link above and this forum).  Ask CNN, or MSNBC or ABC or Fox or who ever to look into this.  They have link to contact them with story ideas.  Maybe through the press, Apple will address the issue of un-happy customers.  With 14,500 views in one forum and nearing 5,000 in another, would represent nearly 2,000,000 users.  (viewers x 100).  How many are as frustrated as we are?  Maybe they (the press) can get Apple to respond to the complaints. 

     

    As an alternative one can send an email to their congressional reps...

     

    I will not be downloading anything from iTunes until this issue is resolved to my satisfaction...

     

    A person can contact the App developers directly and let them know of the personal boycott of iTunes...  All of these ideas will get Apples attention, if done in mass.  The real question is what will they (Apple)do about it.

     

    As a last resort, some one could post a link for the 99%ers to protest Apple... But I doubt that will do much...

     

    The frustration is, Apple appears that it doesn’t care and will take, what I believe, is the least costly solution to the problem of so called enhanced security. 

  • by Alley_Cat,

    Alley_Cat Alley_Cat May 1, 2012 6:43 PM in response to Diamondrinc
    Level 6 (19,583 points)
    May 1, 2012 6:43 PM in response to Diamondrinc

    The problem is people complaining here are a vocal minority.

     

    I suspect that 99% of users just go along with the process no questions asked so to speak.

     

    So long as 99% are still buying Apple won't care in the short term.

     

    In the longer term, the more people bombard Apple with feedback, the more chance there is that at least the questions might change to custom ones - you can of course enter any old nonsense as an answer but then you need to record it somewhere to remember it.

     

    I do not object to increased security, all that annoys me is:

     

    1 - No advanced warning causing confusion.

    2 - Silly questions that have little resonance with me

    3 - The fact that so far it seems a proactive measure 'in case' you get a new device as once done I've not needed to use the new answers on existing devices. Yes, it's looking ahead but it's implemented quite bluntly frocing you to do it when you may not want to.

     

    AC

  • by Jonnysolar,

    Jonnysolar Jonnysolar May 2, 2012 6:48 AM in response to Alley_Cat
    Level 1 (0 points)
    May 2, 2012 6:48 AM in response to Alley_Cat

    Agreed with the 'other user' syndrome. I have spoken to a number of people about it, and despite moaning about the type and style of uestions, have simply allowed themselves to be herded into the pen already, just being compliant without thinking about possible repercussions further down the line...

     

    I've been corresponding to Apple customer srvices, and have just been saying - no change = no purchases, simple as that.

     

    But whilever we have the sheeple without imagination or awareness of things, we are screwed. Part of th response i got on this had other users listed as a reason for this new process - because THEY are too stupid to be security conscious and made easy uestions that were being cracked, everyone else got drained this way. Something doesn't add up to me

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