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My new MacBook Pro has display problems

591 Views 14 Replies Latest reply: May 3, 2012 8:06 AM by devsuneel RSS
devsuneel Calculating status...
Currently Being Moderated
May 2, 2012 4:12 AM

I am new to Mac. I had purchased a brand new MacBook Pro 13 inches with i7 processor on April2 this year, Within 10 days the display screen started to grey out and later  on develop horizontal lines. I telephoned Apple support and when a telephonic solution  became unlikely I was asked to take it to an Apple Authorized service centre in my town. The technician there could not clearly explain to me what was wrong with the system, but I understood him to say that he has reinstalled the graphics driver and the system was trouble free for a prolonged time thereafter (at the service centre). I also understood him to say that should the problem recur again, he would have to replace the motherboard. I was on a travelling tour for a week after this and was not able to test out this repair (I took my old windows system with me for the travel) To my utter dismay the problem has recurred again after 28 days of purchase. I have attached screenshots. The button for uploaing videos is greyed out therefore  I will have to restrict myself to screenshots. All the three screen images occcur

in turn and the system becomes unusable and I have to use the poweroff button. The display problems start within 10 minutes of switiching on the system.

Figure1.jpg

fiugre2.jpg

figure3.jpg

 

 

I took some time to discover these forums. The first time this problem occurred on my machin I posted this problem on mac-forums and I was advised to take it to an Apple store and let the apple genius bar worry about this one. I do not live wihtin any sort of manageable distance from such a place and the repair centre is an Apple Authorized Service Provider

 

Coming to the emotional aspects of this technological glitch. I feel like I have been hit by a truck.I had saved and scraped pennies to buy this dream machine and I believed I was escaping the ficleness of windows. But no windows system of mine (I have three) become so unusable

 

Will I have to spend time and effort to lug this machine to service centre to replace each of its component parts one by one ? Can I ever trust this machine to provide a presentation to an audience? What sort of an impression will I create if the system plays this trick on me in the middle of some presentation?

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)
  • Templeton Peck Level 9 Level 9 (57,680 points)
    Currently Being Moderated
    May 2, 2012 5:46 AM (in response to devsuneel)

    You have a 1-year warranty.  contact Apple again and arrange for warranty repair / replacement

  • Linc Davis Level 10 Level 10 (107,665 points)
    Currently Being Moderated
    May 2, 2012 5:54 AM (in response to devsuneel)

    You have a defective unit. Unfortunately, you didn't take advantage of the 14-day return period, so you'll have to go with the logic-board replacement.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    May 2, 2012 6:48 AM (in response to devsuneel)

    Check with your CC company and see if you can dispute the charge. Then contact Apple directly and request a replacement unit informing them that you will contact your CC company and dispute the charge otherwise.

     

    Other then that take it in and get it fixed.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    May 2, 2012 8:27 AM (in response to devsuneel)

    Cerdit Card company. You did pay for it with a Credit Card did't you.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    May 2, 2012 9:28 AM (in response to devsuneel)

    Then you are SOL. Only option is to take it in.

  • Templeton Peck Level 9 Level 9 (57,680 points)
    Currently Being Moderated
    May 2, 2012 10:57 AM (in response to devsuneel)

    As has already been explained to you... you are entitled to warranty repair.  So contact Apple and arrange for it.  It's not the end of the world.

  • schang42s Calculating status...
    Currently Being Moderated
    May 2, 2012 5:01 PM (in response to devsuneel)

    I'm curious... is the screen like that the moment you press the power button? do you get a normal screen before it turns into mush?

  • Templeton Peck Level 9 Level 9 (57,680 points)
    Currently Being Moderated
    May 2, 2012 8:43 PM (in response to devsuneel)

    Any members willing to hazard what is wrong with this device ?

     

    You've already been told what's wrong with it.  There's an issue with the logic board.  Why won't you just concede and contact Apple to arrange for repair?

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