1 2 3 Previous Next 35 Replies Latest reply: Mar 10, 2014 10:02 AM by RJ_Design
buggy687 Level 1 Level 1 (10 points)

Hello everybody i am not sure if this problem has to do with safari, but ever since i bought a new imac i have done averything successfully ecept connect to adobe.com or any other adobe link.  my computer is the only one in the house that doesn't connect to adobe.com so i can research on my ipad, but trails and downloads won't work because you need to go to adobe.com on your mac.  any help

thanks


iMac, Mac OS X (10.7.2)
  • 1. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,270 points)

    Please launch the Network Utility application by entering the first few letters of its name in a Spotlight search. Select the "Lookup" tab and enter "adobe.com" (without the quotes) in the address field. Press return. Post the output -- the text, please, not a screenshot. Then select the "Ping" tab and do the same.

  • 2. Re: my new computer can't connect to adobe.com
    Nickcaeb Level 1 Level 1 (0 points)

    Hello,

     

    I have the same problem. I'm using a Mac Air, Safari, wifi and a cable modem. This may be a coincidence, but I upgraded to OS X 10.7.3 about a week ago. I've also tried Firefox with no luck. What's strange is that I can use my Windows PC and access adobe.com with no problem. On the Mac I have no problem accessing any other site. Interestingly, I can select Check for Updates in Lightroom or Elements and it "seems" to access the site and come back with no updates. Also, no proxies set. Rebooted the wifi and cable modem.

     

    I ran through all of the suggestions that caribb51 mentioned on another thread with someone who had the same problem without any luck. I hope no one minds me jumping in with my output:

     

    Lookup:

    Trying "adobe.com"

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13920

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 11, AUTHORITY: 0, ADDITIONAL: 0

     

    ;; QUESTION SECTION:

    ;adobe.com.                              IN          ANY

     

    ;; ANSWER SECTION:

    adobe.com.                    1097          IN          A          192.150.16.117

    adobe.com.                    8730          IN          MX          1 adobe.com.mail5.psmtp.com.

    adobe.com.                    8730          IN          MX          100 inbound-smtp-2.adobe.com.

    adobe.com.                    8730          IN          MX          100 inbound-smtp-1.adobe.com.

    adobe.com.                    8730          IN          MX          4 adobe.com.mail8.psmtp.com.

    adobe.com.                    8730          IN          MX          3 adobe.com.mail7.psmtp.com.

    adobe.com.                    8730          IN          MX          2 adobe.com.mail6.psmtp.com.

    adobe.com.                    167513          IN          NS          adobe-dns-03.adobe.com.

    adobe.com.                    167513          IN          NS          adobe-dns-01.adobe.com.

    adobe.com.                    167513          IN          NS          adobe-dns-04.adobe.com.

    adobe.com.                    167513          IN          NS          adobe-dns-02.adobe.com.

     

    Received 347 bytes from 208.67.222.222#53 in 75 ms

     

    Ping:

    PING adobe.com (192.150.16.117): 56 data bytes

    64 bytes from 192.150.16.117: icmp_seq=0 ttl=242 time=61.858 ms

    64 bytes from 192.150.16.117: icmp_seq=1 ttl=242 time=63.246 ms

    64 bytes from 192.150.16.117: icmp_seq=2 ttl=242 time=65.244 ms

    64 bytes from 192.150.16.117: icmp_seq=3 ttl=242 time=62.506 ms

    64 bytes from 192.150.16.117: icmp_seq=4 ttl=242 time=62.053 ms

    64 bytes from 192.150.16.117: icmp_seq=5 ttl=242 time=78.824 ms

    64 bytes from 192.150.16.117: icmp_seq=6 ttl=242 time=62.987 ms

    64 bytes from 192.150.16.117: icmp_seq=7 ttl=242 time=62.586 ms

    64 bytes from 192.150.16.117: icmp_seq=8 ttl=242 time=62.329 ms

    64 bytes from 192.150.16.117: icmp_seq=9 ttl=242 time=62.672 ms

    64 bytes from 192.150.16.117: icmp_seq=10 ttl=242 time=62.097 ms

    64 bytes from 192.150.16.117: icmp_seq=11 ttl=242 time=64.223 ms

    64 bytes from 192.150.16.117: icmp_seq=12 ttl=242 time=63.730 ms

    64 bytes from 192.150.16.117: icmp_seq=13 ttl=242 time=63.827 ms

    64 bytes from 192.150.16.117: icmp_seq=14 ttl=242 time=62.543 ms

    64 bytes from 192.150.16.117: icmp_seq=15 ttl=242 time=62.131 ms

    64 bytes from 192.150.16.117: icmp_seq=16 ttl=242 time=63.226 ms

    64 bytes from 192.150.16.117: icmp_seq=17 ttl=242 time=63.493 ms

    64 bytes from 192.150.16.117: icmp_seq=18 ttl=242 time=63.034 ms

    64 bytes from 192.150.16.117: icmp_seq=19 ttl=242 time=63.405 ms

    64 bytes from 192.150.16.117: icmp_seq=20 ttl=242 time=64.055 ms

    64 bytes from 192.150.16.117: icmp_seq=21 ttl=242 time=62.223 ms

    64 bytes from 192.150.16.117: icmp_seq=22 ttl=242 time=63.798 ms

    64 bytes from 192.150.16.117: icmp_seq=23 ttl=242 time=61.019 ms

    64 bytes from 192.150.16.117: icmp_seq=24 ttl=242 time=93.730 ms

    64 bytes from 192.150.16.117: icmp_seq=25 ttl=242 time=62.339 ms

    64 bytes from 192.150.16.117: icmp_seq=26 ttl=242 time=62.998 ms

    64 bytes from 192.150.16.117: icmp_seq=27 ttl=242 time=64.131 ms

    64 bytes from 192.150.16.117: icmp_seq=28 ttl=242 time=63.581 ms

    64 bytes from 192.150.16.117: icmp_seq=29 ttl=242 time=63.575 ms

     

    --- adobe.com ping statistics ---

    30 packets transmitted, 30 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 61.019/64.582/93.730/6.169 ms

     

    Any suggestions would be appreciated.

  • 3. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    I still have the problem. Linc Davis is there something I can look for because I am not comfortable posting network info on the Internet. I am pretty advanced and can do anything I put my mind to on the Mac so go ahead and have me check what I need to and tell me how to fix it. Thank you

  • 4. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Hello Please... 

  • 5. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,270 points)

    If you intend to respond to my messages, please do so promptly. If I start to get responses from others before I get one from you, I'll unsubscribe again.

     

    This is the sort of output you should get from Lookup:

     

    Lookup has started…

     

    Trying "adobe.com"

    ;; Truncated, retrying in TCP mode.

    Trying "adobe.com"

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23314

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 16, AUTHORITY: 4, ADDITIONAL: 0

     

    ;; QUESTION SECTION:

    ;adobe.com.                              IN          ANY

     

    ;; ANSWER SECTION:

    adobe.com.                    10800          IN          NS          adobe-dns-02.adobe.com.

    adobe.com.                    10800          IN          NS          adobe-dns-03.adobe.com.

    adobe.com.                    10800          IN          NS          adobe-dns-04.adobe.com.

    adobe.com.                    10800          IN          NS          adobe-dns-01.adobe.com.

    adobe.com.                     2788          IN          A          192.150.16.117

    adobe.com.                    10800          IN          MX          100 inbound-smtp-1.adobe.com.

    adobe.com.                    10800          IN          MX          100 inbound-smtp-2.adobe.com.

    adobe.com.                    10800          IN          MX          1 adobe.com.mail5.psmtp.com.

    adobe.com.                    10800          IN          MX          2 adobe.com.mail6.psmtp.com.

    adobe.com.                    10800          IN          MX          3 adobe.com.mail7.psmtp.com.

    adobe.com.                    10800          IN          MX          4 adobe.com.mail8.psmtp.com.

    adobe.com.                    10800          IN          NAPTR          30 0 "S" "SIPS+d2t" "" _sips._tcp.adobe.com.

    adobe.com.                    10800          IN          NAPTR          10 0 "S" "SIP+d2u" "" _sip._udp.adobe.com.

    adobe.com.                    10800          IN          NAPTR          20 0 "S" "SIP+d2t" "" _sip._tcp.adobe.com.

    adobe.com.                    10800          IN          SOA          adobe-dns-01.adobe.com. hostmaster.adobe.com. 598 10800 900 2419200 300

    adobe.com.                    10800          IN          TXT          "v=spf1 include:spf1.adobe.com include:spf2.adobe.com include:spf3.adobe.com include:spf4.adobe.com -all"

     

    ;; AUTHORITY SECTION:

    adobe.com.                    10800          IN          NS          adobe-dns-01.adobe.com.

    adobe.com.                    10800          IN          NS          adobe-dns-03.adobe.com.

    adobe.com.                    10800          IN          NS          adobe-dns-04.adobe.com.

    adobe.com.                    10800          IN          NS          adobe-dns-02.adobe.com.

     

    Received 712 bytes from ...#53 in 2 ms

     

    And this from Ping:

     

    Ping has started…

     

    PING adobe.com (192.150.16.117): 56 data bytes

    64 bytes from 192.150.16.117: icmp_seq=0 ttl=242 time=52.947 ms

    64 bytes from 192.150.16.117: icmp_seq=1 ttl=242 time=53.509 ms

    64 bytes from 192.150.16.117: icmp_seq=2 ttl=242 time=53.712 ms

    64 bytes from 192.150.16.117: icmp_seq=3 ttl=242 time=54.500 ms

    64 bytes from 192.150.16.117: icmp_seq=4 ttl=242 time=55.294 ms

    64 bytes from 192.150.16.117: icmp_seq=5 ttl=242 time=55.089 ms

    64 bytes from 192.150.16.117: icmp_seq=6 ttl=242 time=56.168 ms

    64 bytes from 192.150.16.117: icmp_seq=7 ttl=242 time=56.015 ms

    64 bytes from 192.150.16.117: icmp_seq=8 ttl=242 time=56.463 ms

    64 bytes from 192.150.16.117: icmp_seq=9 ttl=242 time=53.596 ms

     

    --- adobe.com ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 52.947/54.729/56.463/1.192 ms

  • 6. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Lookup Tab:

     

     

    Lookup has started…

     

    Trying "adobe.com"

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14930

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 8, AUTHORITY: 0, ADDITIONAL: 0

     

    ;; QUESTION SECTION:

    ;adobe.com.                              IN          ANY

     

    ;; ANSWER SECTION:

    adobe.com.                    2035          IN          A          192.150.16.117

    adobe.com.                    9793          IN          SOA          adobe-dns-01.adobe.com. hostmaster.adobe.com. 609 10800 900 2419200 300

    adobe.com.                    6520          IN          MX          100 inbound-smtp-1.adobe.com.

    adobe.com.                    6520          IN          MX          4 adobe.com.mail8.psmtp.com.

    adobe.com.                    6520          IN          MX          3 adobe.com.mail7.psmtp.com.

    adobe.com.                    6520          IN          MX          2 adobe.com.mail6.psmtp.com.

    adobe.com.                    6520          IN          MX          1 adobe.com.mail5.psmtp.com.

    adobe.com.                    6520          IN          MX          100 inbound-smtp-2.adobe.com.

     

    Received 299 bytes from 75.75.75.75#53 in 23 ms

     

     

     

     

    Ping Tab:

     

     

    PING adobe.com (192.150.16.117): 56 data bytes

    64 bytes from 192.150.16.117: icmp_seq=0 ttl=241 time=58.383 ms

    64 bytes from 192.150.16.117: icmp_seq=1 ttl=241 time=57.976 ms

    64 bytes from 192.150.16.117: icmp_seq=2 ttl=241 time=56.960 ms

    64 bytes from 192.150.16.117: icmp_seq=3 ttl=241 time=57.973 ms

    64 bytes from 192.150.16.117: icmp_seq=4 ttl=241 time=62.675 ms

    64 bytes from 192.150.16.117: icmp_seq=5 ttl=241 time=63.427 ms

    64 bytes from 192.150.16.117: icmp_seq=6 ttl=241 time=64.931 ms

    64 bytes from 192.150.16.117: icmp_seq=7 ttl=241 time=58.869 ms

    64 bytes from 192.150.16.117: icmp_seq=8 ttl=241 time=60.933 ms

    64 bytes from 192.150.16.117: icmp_seq=9 ttl=241 time=59.582 ms

     

    --- adobe.com ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 56.960/60.171/64.931/2.556 ms

     

     

     

    Thankyou

  • 7. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,270 points)

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    Drag or copy — do not type — the following line into the Terminal window:

     

    curl -I http://www.adobe.com
    

     

    Press return. You should almost instantly get several lines of output below what you entered, the first of which begins with something like this:

     

    HTTP/1.1

     

    If there's no output within ten seconds, consider that a failure. You can then quit Terminal. Post your results.

  • 8. Re: my new computer can't connect to adobe.com
    Nickcaeb Level 1 Level 1 (0 points)

    This is the output:

     

    HTTP/1.1 200 OK

    Date: Mon, 30 Apr 2012 14:14:05 GMT

    Server: Apache/2.2.21 (Unix) DAV/2

    Content-Location: index.html.en

    Vary: negotiate

    TCN: choice

    Last-Modified: Sat, 03 Mar 2012 22:15:53 GMT

    ETag: "4689bf-2c-4ba5e09537840"

    Accept-Ranges: bytes

    Content-Length: 44

    Content-Type: text/html

    Content-Language: en

     

    Thanks

  • 9. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,270 points)

    Boot from your recovery partition by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.

     

    From the Recovery desktop, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Test. After testing, reboot as usual and post the results.

  • 10. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Thank you I will try to get to it this week, but might not beable till weekend. I will try ASAP.

  • 11. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    I did what you said in terminal and it came out saying "curl: (7) couldn't connect to host"

  • 12. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    I started up my computer on recovery disk (command + R) and pushed get online help.  i typed in adobe.com into the browser and it connected. 

  • 13. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,270 points)

    Select  ▹ System Preferences ▹ Network ▹ Advanced ▹ Proxies. If any proxies are selected, deselect them, apply your changes, and try again. You must apply the changes before they take effect. You don’t need to disable passive FTP mode.

  • 14. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    All of them were already unchecked and adobe.com still doesn't work.

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