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I can't get my Epson Stylus SX438W to work. Has anyone had trouble finding the correct model when installing the driver?

5222 Views 5 Replies Latest reply: May 4, 2012 9:56 AM by Baby Boomer (USofA) RSS
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Apr 30, 2012 6:18 AM

I am having trouble completing the installation of my new Epson Stylus SX438W Wi-Fi printer. The printer is connected to my network and so is my Mac. I have put the Epson software disc in the Mac and followed the procedure to installing everything that is needed. I am stuck at a point that Epson have not been able to help with, and as advised to ask my router provider whether it does MAC filtering. It does not apparently. Then i have been advised to contact Apple. So that's where i am. The problem is that at the point where i have to add the printer to the printer list the correct model does not show in the provided list, so i hit the "more printers" tab. Not in here either. Epson have guided me through the installation of the latest driver and the prinnter still, does not show up in any lists. We have tried setting it up manually (i believe!, i am far, far from really knowing at all what i am doing). When trying to print a document from Microsoft word all that comes out is jargon on the sheets. Obviously not what i am after. I realise my description may be very unhelpful to you but i am REALLY stuck i don't know what to do now. Any help or guidance will be greatly appreciated.

 

P.S. i have attached an image of the screen i have got to if that is of any help and i can get more screen shots etc. if anyone needs them!Picture 7.png

iBook, Mac OS X (10.4.11)

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