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printing errors HELP! unable to send printer command!

1584 Views 10 Replies Latest reply: Aug 31, 2012 12:47 PM by maninsuitcase RSS
2eechic Calculating status...
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May 2, 2012 10:12 AM

Using a mid 2007 imac running lion 10.7.3. Both printers, HP laserjet p1606dn and Epson artisian 700 worked fine until I tried to setup airprint (couldn't figure that out). Now I can't print anything, not even a test page, from either printer. I receive a print error- "Unable to send printer command!   Unsupported document-format "application/vnd.cups-command". I can scan from the Epson without a problem. I can run utility tasks, clean print heads, run print head alignment etc. but i can't print, HELP please.

iMac, Mac OS X (10.7.3)
  • John Blanchard1 Level 5 Level 5 (4,735 points)

    I am not sure what you mean by setting up AirPrint, but have you tried deleting and re-adding the printers?

  • John Blanchard1 Level 5 Level 5 (4,735 points)

    You shouldn't need to add the vendor drivers if you are using AirPrint (unless you want to scan).  Also, I am not sure the Artisan 700 is AirPrint compatible. It's not listed here: http://support.apple.com/kb/HT4356. And it shouldn't be necessary to add the printers over USB to see them from your phone. Perhaps the network isn't set up correctly, as you say.

  • John Blanchard1 Level 5 Level 5 (4,735 points)

    Since you are not worried about AirPrint for now, you could try deleting the /Library/Printers/hp, /Library/Printers/EPSON, and /Library/Caches/Epson folders. Then plug the printers in and let Software Update download the drivers. Then try printing a simple document from TextEdit.

     

    I am not sure what to suggest after this since you have already reset the printing system.

  • John Blanchard1 Level 5 Level 5 (4,735 points)

    How are the printers added? USB? What app are you printing from? Happy to try to help, but I am out of ideas.

  • maninsuitcase Calculating status...
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    Aug 31, 2012 12:47 PM (in response to 2eechic)

    I believe I'm seeing this same issue but on 10.6.8.  I have gotten the self test page to print (again after trying guttenprint) but still failing to print actual documents.

     

    How does one go about re-installing the CUPS driver?

    Mac OS X (10.6.8)

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