Currently Being ModeratedMay 2, 2012 8:20 AM (in response to Zantac_150)
In System Preferences -> Sound make sure the Output (and volume) is set correctly
Currently Being ModeratedMay 2, 2012 11:00 AM (in response to Gerry Brown)
Appreciate the quick reply and suggestion. Tried that and when I plug in my speakers, the output does change to "Headphones" (which I assume means it knows that something is plugged into the headphones jack), and the volume is set and everything looks good...but still no sound.
Currently Being ModeratedMay 2, 2012 3:14 PM (in response to Gerry Brown)
Sorry, I should have mentioned that...yes, I have tried Apple headphones/earbuds in the headphones jack and they work fine.
Currently Being ModeratedMay 2, 2012 3:20 PM (in response to Zantac_150)
Then it sure sounds (pun intended) like an isse with the Bose speakers.
Currently Being ModeratedMay 2, 2012 3:34 PM (in response to Zantac_150)
Have you tried restarting the MBA with the speakers plugged in and powered up? I'm assuming these speakers have their own power source.
Currently Being ModeratedMay 2, 2012 4:05 PM (in response to Zantac_150)
Do you have something else you could plug into the speakers? Maybe an iPod, iPad, etc or another computer that also outputs using the same connection to see if they will work with something other than the Dell?
One other quick check as well--these speakers wouldn't happen to be expecting optical input would they? As I recall, the Air does not have the dual analog/optical jack that the MacBook Pro has. If the Dell also had the optical out option that might explain why it works and the Air doesn't. That's a connection option that most computers do not have, but it does provide a 5:1 output option.
Currently Being ModeratedMay 2, 2012 5:38 PM (in response to ezollars)
Gerry, RRFS, and ezollars -- I have just tested the Bose speakers using my Sandisk mp3 player and they work great. They are powered and plugged in...and are not muted.
No, as far as I know, these speakers are not expecting optical input since I have been using them with an IBM/Lenovo ThinkPad and Dell laptop for years with no problems. Just got a brand new MacBook Air and they just won't produce any sound.
Could it be something with this jack needing a proprietary connection using the three white rings on the Apple earbuds?
Currently Being ModeratedMay 2, 2012 6:01 PM (in response to Zantac_150)
The connector should not be the issue, since I've attached two different sets of speakers to two different MacBook Airs, and one of the speaker sets is an ancient set used on a couple of standard Windows machines going back over a decade and the other is an "off the shelf" Logitech set. As well, the manual for the speakers you linked to specifically talks about hooking it to an iPod, so it shouldn't have an issue with an iPod style jack.
I noticed the Bose speakers you linked to show a headphone jack you can plug into--if you plug into that do you get sound on the Apple headphones? As well, the manual for those speakers indicate they have a "Standby" mode they enter automatically. Just for testing can you disable that as well to eliminate that as a potential issue?
Currently Being ModeratedMay 2, 2012 6:22 PM (in response to Zantac_150)
So I too went to the Bose link. Do you have the cable needed to try plugging into your auxiliary input jack on your control module?
Currently Being ModeratedMay 2, 2012 6:43 PM (in response to ezollars)
ezollars - I have plugged in a set of earbuds (non-Apple) as well as my Bose Quiet Confort headset into the headphone jack on the Bose pod or control module (where you control the volume and muting of the speakers), but since the speakers are not getting output from the MacBook Air...there is no sound to pump out the headphone jack on the Bose pod.
RRFS - There is no special cord. The setup is this: the left speaker has one cable that connects to the right speaker. The right speaker has a standard cable and adapter (3.5 mm plug) for the audio input, which the other end plugs into the computer's audio output (on the left side of my MacBook Air). The speakers are not in Standby mode...checked that, but thanks for thinking of that...I have now read the entire manual.
Currently Being ModeratedMay 3, 2012 5:04 AM (in response to Zantac_150)
From the Bose Manual:
"Connecting an external music source
You can connect an iPod, mp3 player, or other music source to the control pod using a 3.5 mm plug (not supplied). The music source audio and computer audio are mixed and will both play at the same time.
To connect an external music source
Fully insert the 3.5 mm plug from the music source into the Audio In connector on the control pod. To avoid hearing both the computer and external music source, mute the computer audio."
Have you tried the Auxilliary Input on the Control Module as the input?
Currently Being ModeratedMay 3, 2012 5:46 AM (in response to RRFS)
RRFS - Tried that, but still no sound from the speakers.
I have checked Amazon and found an adapter that has the 3 white rings like on an Apple earbud jack on one end and hopefully a regular (2 gold or silver rings) connection on the other. It is a short cord and I am reading that other people have had to connect this short cord/adapter to their iPad or iPad in order to use non-Apple earbuds.
Can't believe this is such an issue...and after reading reviews on Amazon and some other posts in this community, I am not the only one with this type of issue.
Thanks for continuing to suggestion solutions. I really appreciate your help and time.
Currently Being ModeratedMay 3, 2012 6:45 AM (in response to Zantac_150)
Hopefully it works, but there's got to be something else in play here.
Apple sells the Companion 20 in the online store:
As well, it's highly unlikely that Bose, a premium priced seller, would not consider the speakers might be hooked to an Apple device (another premium priced seller) with a microphone in, so testing them on current model devices from Apple would seem like standard procedure. It's not as if the idea of hooking them to an iPad or iPod is something Bose couldn't conceive of, especially when marketing them to Apple to have their retail group sell the device.
I never use the Apple earbuds (don't really like them) and have no problem with my iPhone or iPod Touch, both of which have a combined headphone/microphone jack (it's a phone headphone style input--not that unusual) using both headphones with a microphone and those without, as well as external speakers. And, as I've noted, I use various speakers on the Air with no issue, none of them being Apple built or even marketed as being for Apple devices.