14 Replies Latest reply: May 3, 2012 8:06 AM by devsuneel
devsuneel Level 1 Level 1 (0 points)

I am new to Mac. I had purchased a brand new MacBook Pro 13 inches with i7 processor on April2 this year, Within 10 days the display screen started to grey out and later  on develop horizontal lines. I telephoned Apple support and when a telephonic solution  became unlikely I was asked to take it to an Apple Authorized service centre in my town. The technician there could not clearly explain to me what was wrong with the system, but I understood him to say that he has reinstalled the graphics driver and the system was trouble free for a prolonged time thereafter (at the service centre). I also understood him to say that should the problem recur again, he would have to replace the motherboard. I was on a travelling tour for a week after this and was not able to test out this repair (I took my old windows system with me for the travel) To my utter dismay the problem has recurred again after 28 days of purchase. I have attached screenshots. The button for uploaing videos is greyed out therefore  I will have to restrict myself to screenshots. All the three screen images occcur

in turn and the system becomes unusable and I have to use the poweroff button. The display problems start within 10 minutes of switiching on the system.

Figure1.jpg

fiugre2.jpg

figure3.jpg

 

 

I took some time to discover these forums. The first time this problem occurred on my machin I posted this problem on mac-forums and I was advised to take it to an Apple store and let the apple genius bar worry about this one. I do not live wihtin any sort of manageable distance from such a place and the repair centre is an Apple Authorized Service Provider

 

Coming to the emotional aspects of this technological glitch. I feel like I have been hit by a truck.I had saved and scraped pennies to buy this dream machine and I believed I was escaping the ficleness of windows. But no windows system of mine (I have three) become so unusable

 

Will I have to spend time and effort to lug this machine to service centre to replace each of its component parts one by one ? Can I ever trust this machine to provide a presentation to an audience? What sort of an impression will I create if the system plays this trick on me in the middle of some presentation?


MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)
  • 1. Re: My new MacBook Pro has display problems
    Templeton Peck Level 9 Level 9 (58,245 points)

    You have a 1-year warranty.  contact Apple again and arrange for warranty repair / replacement

  • 2. Re: My new MacBook Pro has display problems
    Linc Davis Level 10 Level 10 (117,700 points)

    You have a defective unit. Unfortunately, you didn't take advantage of the 14-day return period, so you'll have to go with the logic-board replacement.

  • 3. Re: My new MacBook Pro has display problems
    devsuneel Level 1 Level 1 (0 points)

    I came to know of the 14-day return period much after the 14 day period. My system developed problem on the 10th day (after being used very sparingly for all the 10 days). I immediately contacted the Apple support, the reseller and the service station. None of them gave me the information regarding return policy. My complaint regarding the defective functioning was recorded with at Apple support with a service request number. I would have been very much relieved and much impressed with Apple serivces with a return-replacement of the defective unit. I dont know if it is possible atleast now.

    My frustration is extreme. Therefore I request the forum members not to take it personally if I sound abrupt or unduly grouchy

  • 4. Re: My new MacBook Pro has display problems
    Shootist007 Level 6 Level 6 (16,640 points)

    Check with your CC company and see if you can dispute the charge. Then contact Apple directly and request a replacement unit informing them that you will contact your CC company and dispute the charge otherwise.

     

    Other then that take it in and get it fixed.

  • 5. Re: My new MacBook Pro has display problems
    devsuneel Level 1 Level 1 (0 points)

    Shootis007, What is CC company? I googled CC and got many different answers.

    I called Apple Support and told them my story and pressed for replacement and they told me repeatedly that there is no policy for replacement. The initial support person who attended my call asked me to take it to the seller and ask the seller for replacement. I dont think that is the way to go. I dont know what is his fault. He gave me a brand new system, the package was opened by me. Since I am new to Mac, I had taken a Mac user friend with me who showed me how to get started (right there in the shop) Neither the experienced Mac user friend nor I felt anything remiss at that time or later at the Seller level. Nevertheless I called the reseller and he explained his helplessness. I dont think it his fault at all.

    Since I kept insisting on replacment I was put through to another support person who took pains to reassure me that I should get the defective part replaced and thereafter all will be well. For now I trust him. I have no other alternative

     

    I really am puzzled. All you dear Mac users should know that the machine I dreamed of and really saved to purchase is giving me no end of troubles whereas my three windows machines sit there with their numerous stated deficiencies but gives me uninterrupted service

  • 6. Re: My new MacBook Pro has display problems
    Shootist007 Level 6 Level 6 (16,640 points)

    Cerdit Card company. You did pay for it with a Credit Card did't you.

  • 7. Re: My new MacBook Pro has display problems
    devsuneel Level 1 Level 1 (0 points)

    I did not use credit card.. I paid through a bank check.

  • 8. Re: My new MacBook Pro has display problems
    Shootist007 Level 6 Level 6 (16,640 points)

    Then you are SOL. Only option is to take it in.

  • 9. Re: My new MacBook Pro has display problems
    devsuneel Level 1 Level 1 (0 points)

    Yeah I know. Thank you all for your interest. I feel like a victim right now and every moment I am wishing that this is not happening. The money wasted on this machine is too much and something that I sincerely regret now

  • 10. Re: My new MacBook Pro has display problems
    Templeton Peck Level 9 Level 9 (58,245 points)

    As has already been explained to you... you are entitled to warranty repair.  So contact Apple and arrange for it.  It's not the end of the world.

  • 11. Re: My new MacBook Pro has display problems
    schang42s Level 1 Level 1 (145 points)

    I'm curious... is the screen like that the moment you press the power button? do you get a normal screen before it turns into mush?

  • 12. Re: My new MacBook Pro has display problems
    devsuneel Level 1 Level 1 (0 points)

    Mostly this occurs within 10 minutes of switching on. I do get to see the normal screen for sometime.

    Any members willing to hazard what is wrong with this device ?

  • 13. Re: My new MacBook Pro has display problems
    Templeton Peck Level 9 Level 9 (58,245 points)

    Any members willing to hazard what is wrong with this device ?

     

    You've already been told what's wrong with it.  There's an issue with the logic board.  Why won't you just concede and contact Apple to arrange for repair?

  • 14. Re: My new MacBook Pro has display problems
    devsuneel Level 1 Level 1 (0 points)

    You've already been told what's wrong with it.  There's an issue with the logic board.  Why won't you just concede and contact Apple to arrange for repair?

    Concede? I freely concede. The MacBook Pro is with the service centre and guess what, they suggested change of LCD screen. If that doesnt work, may be they will change the logic board next. Since I am within the one year warranty period I neednt worry. I have also been told that its not the end of the world. I freely concede to that too.

    Bye