Same here, although in some cases not even a generic icon, just an empty holder with a ?. It does not look good and gives a bad impression of an institution, as viewers are not aware it's largely beyond our control.
It does not help that Apple are not very good at communicating with iTunes U administrators when it comes to problems or changes to features. (JPG or PNG? we're not telepathic!)
As with most institutions these days, we have enough to do without dedicating hour after hour to keeping iTunes U in order.
The dreaded "missing album artwork" issue is also back for us in Tennessee! PSM was "buggy" and slow yesterday...then later in the day album artwork began to disappear. No response from Apple yet.
iTunes U Administrator
Tennessee State Department of Education
Tennessee's Electronic Learning Center
Currently Being ModeratedMay 4, 2012 1:23 AM (in response to University of Glasgow)
Can anyone advise on what the 'official' route is for iTunes U support?
The investments we all make in time and the resources we are sharing with Apple really deserve recognition and improved support.
Currently Being ModeratedMay 4, 2012 1:24 AM (in response to University of Glasgow)
University of Glasgow wrote:
Same for Glasgow, we have just launched on Tuesday and it is so embarrassing showing this to our academics staff after all the hard work we have put in. Have spent the last 24 hours chasing our tails and thinking it was our fault.
Welcome Glasgow, and congratulations on your new channel.
Unfortunately you'll find a lack of information and support a recurring theme!