4 Replies Latest reply: May 5, 2012 12:52 AM by Michael Gianino
ChelsFromVa Level 1 Level 1 (0 points)

My old laptop crashed and lost my iTunes and I can't get the songs off of my iPod either. I've tried literally EVERYTHING and nothing! I am very angry, I had over 440 songs and spent my money on that many songs over the years and now once something happens and I have to move it to my new laptop it won't. I've been with Apple/iTunes for years now, and I am starting to rethink my decision. I've tried doing the transfer purchases from iTunes and it only lists a few songs when I know I bought EVERY single one. Well, I don't need to explain everything that I have done since I tried everything. So, is there possibly anything that I've missed?


iPod nano, Windows Vista
  • 1. Re: Old laptop crashed and I lost everything and can't get it back. literally.
    CMCSK Level 6 Level 6 (10,425 points)
    Well, I don't need to explain everything that I have done since I tried everything.

     

    Then how are we to know if you missed anything?  If you tried everything, what more can the helpers here add? 

     

    Call iPod tech support.  Maybe they have a few tricks up their sleeves that you are unaware of!

     

     

     

     

     

     

     

     

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  • 2. Re: Old laptop crashed and I lost everything and can't get it back. literally.
    ChelsFromVa Level 1 Level 1 (0 points)

    Well, also considering I have been on Apple for two days reading through everything to try anything possible from manually trying to get the songs off my iPod  to downloading a link they had up for iPod2PC. Then also tried restarting the iPod, reconfiguring it, scanning it to see if it needs any repairs or to see if my iPod was corrupted, and I tried to go through iTunes where it says download Purchased Songs, and not all of my songs show up. I believe only 30 out of 440+ songs showed, and I've definatly purchased ALL of my songs so they should ALL be there. I've done all possible options listed and nothing is working. And I can't call Tech Support, I live in Germany with my husband due to him being military.

  • 3. Re: Old laptop crashed and I lost everything and can't get it back. literally.
    CMCSK Level 6 Level 6 (10,425 points)

    And I can't call Tech Support, I live in Germany

    Yes you can - http://support.apple.com/kb/HE57

     

     

    AASP's Outside of the USA

     

     

    Contact one of Germany's User Groups.

     

     

     

     

     

     

     

     

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  • 4. Re: Old laptop crashed and I lost everything and can't get it back. literally.
    Michael Gianino Level 1 Level 1 (115 points)

    ChelsFromVa wrote:

     

    I've tried doing the transfer purchases from iTunes and it only lists a few songs when I know I bought EVERY single one.

    Did you use the same Apple ID for all of those purchases?

     

    I got a free gift card 10 years ago (before i had an iPod), created an ID and downloaded the only song I would download for several years. After that computer died (years later), I got a new one and an iPod, but couldn't sync the store purchase to the iPod (the store song did play on my computer, but not on the iPod the way all of my songs from my own CDs would). Fast forward to a few years later when I wanted to buy some songs from the iTunes store, and I had to create an Apple ID, but without remembering that I had one already.

     

    What worked for me was to sign in with my first ID to authorize that one song from 10 years ago, and use my newer ID for the rest of the songs I bought years later. If any of your songs were downloaded with a different ID, that would explain why you only get 30 out of 400+, but that's just a guess on my part. Maybe your husband or any other members of your family has an ID that was used.