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HT1925: Removing and Reinstalling iTunes and other software components for Windows XP

Learn about Removing and Reinstalling iTunes and other software components for Windows XP

HT1925 My computer no longer recognises my iphone and can't be seen on itunes. My ipod works perfectly on the same computer. rebooting my iphone and PC does not fix the problem.

200 Views 1 Reply Latest reply: May 3, 2012 9:22 AM by wiclee RSS
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May 3, 2012 7:59 AM

When I connect my iPhone to my PC it is not recognised and iTunes does not open. When I connect my iPod to the same PC everything works perfectly. I conclude that the problem is not on the PC or with iTunes. Switching off and rebooting the iPhone and the PC does not fix the problem. Any suggestions??

iPhone 3GS, Windows XP

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