10 Replies Latest reply: May 5, 2012 1:08 PM by Ralph Johns (UK)
danafab Level 1 Level 1 (0 points)

i have Mac os X vers 10.7.2 and ICHAT vers 6.0.1..  suddenly my ichat has no or very low sound from the person that i am video chatting with.  this happened ever since i upgraded to the new os software.  what do i do?


MacBook Pro, Mac OS X (10.7.2), ICHAT -- NO SOUND
  • 1. Re: help no sound during ichat
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi,

     

    Has the setting for output in System Preferences > Sound > Output been lowered ?

     

    In fact does it appear to lower itself when you start a Video chat ?

     

     


    9:07 PM      Monday; November 7, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: help no sound during ichat
    danafab Level 1 Level 1 (0 points)

    Hi..  no  everything remains constant on the computer side.  the volume works just fine with skype and itunes. it starts off low volume on ichat and even if i try headsets its still very low.

  • 3. Re: help no sound during ichat
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    Apple Laptops have a setting in the Sound Input pane that can be set for the Ambient Noise Reduction.

    Previously this has been an issue where it seemed to take on a mind of it's own and would constantly reduce the volume.

    It seems it is being reported again.

     

    However this would be the volume that you would be heard by your Buddies rather than you hearing them.

    Is your Buddy using a laptop and what happens if the re-set the Input Volume ?

     

     

     


    6:59 PM      Tuesday; November 8, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 4. Re: help no sound during ichat
    Mike Jefferson Level 1 Level 1 (0 points)

    I'm having a similar problem......no incoming audio from others but they can hear me. Would the ambient noise reduction affect this?

  • 5. Re: help no sound during ichat
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi Mike,

     

    Ambient Noise Reduction effects the input volume of the computer.  (on Laptops)

    This then tends to make that computer quiet in iChat.

     

    Therefore if Ambient Noise Reduction is  factor it will be because you Buddies are using Laptop Macs and have this potential setting.  (Turning On or Off does not seem to make a difference).

     

    The Connection Doctor (Video Menu) may help.

    This show the incoming Audio and Video in a graphical form  (two green bars)

    If there is a problem then the bars will reduce in % and then go Amber.

    Further drops will go Red and potentially disappear.

     

    However this about about Audio being Sent not the Volume it might be.

     

    I would try an Audio Only chat to see if the Bandwidth (Internet Connection speed) is playing a factor.

     

     


    6:26 PM      Friday; November 11, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 6. Re: help no sound during ichat
    vipermarco Level 1 Level 1 (0 points)

    In the System Preferences > Sound > Sound Effects, Set the "Play Sound Effects through" as "Internal Speakers"

     

    Good luck.

  • 7. Re: help no sound during ichat
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi vipermarco,

     

    The Original Poster said ...

     

    suddenly my iChat has no or very low sound from the person that I am video chatting with.

     

    They mentioned nothing about the Alert sounds which your fix would sort.

     

    iChat sort of palys different sounds/Audio in different ways.

     

    Incoming sound with chats (Audio) is played via the viceroy framework and is not played as if it is a System Alert sound.

     

    The iChat > Preferences > Alerts can have different sounds linked to the different actions

    while testing tha sounds on this page iChat uses Quicktime to play the sound.

    However in everyday use these sounds are played as if they are System Alerts and "Fixed" if not playing properly by your fix (or turning the Volume for the Alerts/Sound Effects up).

     

     

     

     


    8:12 PM      Thursday; May 3, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 8. Re: help no sound during ichat
    vipermarco Level 1 Level 1 (0 points)

    my apologies, it's too bad that i cant delete my post.

  • 9. Re: help no sound during ichat
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    No problem.

     

     


    7:17 PM      Friday; May 4, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 10. Re: help no sound during ichat
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Thanks for the Points  Solved tick

     


    9:08 PM      Saturday; May 5, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously