Skip navigation

Connected to router but no internet

1760 Views 10 Replies Latest reply: May 3, 2012 1:45 PM by AllAboutHomeElectronics RSS
armadaorage Calculating status...
Currently Being Moderated
May 2, 2012 10:09 AM

Yesterday I purchased a brand new, 3rd gen Apple Tv and since that I've tried without succeding to connect to the internet.

 

First of all, all the apps that it shows are Computers and Setting, I don't know if this is because I'm not connected to the internet or why.

 

I typed in everything manually, the IP adress, submask, DNS, everything, and it says that I'm connected to my Belkin router but I have no internet :S

 

I'm confused, how is that possible? I can stream song from iTunes via airplay but why no internet?

 

Also, it says in the About section that my Apple Tv is not authorized... how do I do that, or do I need internet for that?

 

I tried looking up the problem but without any success... I ever reseted everything but nothing...

 

Can someone please help me?

 

Thanks in advance!

Apple TV (3rd generation), iOS 5.1, No internet
  • AllAboutHomeElectronics Level 1 Level 1 (115 points)
    Currently Being Moderated
    May 2, 2012 12:28 PM (in response to armadaorage)

    1) Are you using a Macbook or iPad?

    2) Do you live in a multi-unit dwelling like an apartment or dorm?

    3) How much do you pay each month for your DSL Internet service?

  • AllAboutHomeElectronics Level 1 Level 1 (115 points)
    Currently Being Moderated
    May 2, 2012 2:31 PM (in response to armadaorage)

    You are right, the questions I asked had little to do with your situation; however, now there's a more clear understanding of your setup etc. I completely realize they we're odd questions but...

     

    a) Do you have a Cat 5 Ethernet cable that you can use to connect AppleTV to your current router?

    b) If so, can you reset the AppleTV device to factory?

    c) Connect the Ethernet

    c) Unplug the Apple TV power cord ... wait 30 seconds and plug it back in

    d) check if it accesses the Internet

  • AllAboutHomeElectronics Level 1 Level 1 (115 points)
    Currently Being Moderated
    May 2, 2012 2:34 PM (in response to armadaorage)

    Disregard.

    My sense tells me you only want to connect wireless

  • AllAboutHomeElectronics Level 1 Level 1 (115 points)
    Currently Being Moderated
    May 3, 2012 11:33 AM (in response to armadaorage)

    I don't know if you know this or not but....If you are online gaming with your PSIII via WiFi you'll get better performance via Ethernet. The latency caused by WiFi in gaming allows some competitors to respond against you more quickly

     

    With DSL there's a pretty good chance streaming video content will buffer via WiFi

     

    Are you using WEP or WPA2 ?

  • AllAboutHomeElectronics Level 1 Level 1 (115 points)
    Currently Being Moderated
    May 3, 2012 12:08 PM (in response to armadaorage)

    With the Asus Dark Knight all you configured was your POPe User name and password?

    You left DHCP, as it defaulted from the factory, set to enabled?

    And you input a custom network name or did you leave it at the factory default name? (it does not matter which one you did)

    And you assigned a custom password/key to keep strangers out of your network?

     

     

    So when you utilize the tiny silver handheld remote that comes in the boxes with the AppleTV and get into the AppleTV setup and:

     

    a) select wireless

    b) input your network name, either the default name of the Asus Dark Knight or the custom one you programmed into the router yesterday

    c) input the Case sensitive custom password/key to keep strangers out of your network

    ...... you still can't get online via WiFi?

  • AllAboutHomeElectronics Level 1 Level 1 (115 points)
    Currently Being Moderated
    May 3, 2012 1:45 PM (in response to armadaorage)

    That's awesome news !

     

    Although this video won't answer every question you just asked see if it helps any (the 2nd video, at the bottom)

     

    Apple TV

     

    Apple policy requires I let you know that if you visit the link I might derive some benefit from your visit or even potentially profit.

     

    Thank you giving me the opportunity to work with you. I hope the information and video are useful

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.