12 Replies Latest reply: Oct 11, 2013 10:01 AM by Jon_E
Chris CA Level 9 Level 9 (74,870 points)

When using Mail (and on iPad and iPhone) , mail is not really getting deleted.

I can check it on one device and delete it but it always continues to show up on the other devices until I delete it on that device.

I end up having to delete everything 3 times.

(yes, they are all set to delete from server)

 

This is POP on both Comcast.net and local ISP.

Any suggestions?

  • 1. Re: Mail does not really delete from server
    Glenn Leblanc Level 5 Level 5 (5,940 points)

    You have it set to delete from the server, but when? Is it set to delete imediately after downloading? If the other devices download it before it gets deleted from the server, then the messages will remain on the other devices.

  • 2. Re: Mail does not really delete from server
    Chris CA Level 9 Level 9 (74,870 points)

    I have tried all settings (immediatley, when removed from inbox, after 1 day) whatever is there.

    When I delete it on 1 device, it will not show up (again) on that device after I delete it.

    It does show up on the other devices even if I have not logged on yet. I check email on iPhone then hours later open Mail on computer and deleted emails still show in inbox and vice-versa.

     

    I did't really notice this until I got my iPhone as I would read on iPad then delete. It showed up in Mail but I figured it was something funky about the iOS/iPad not deleting it.

    It didn't again show up on the iPad if checked again (it was already deleted there) but it does show up on iPhone.

  • 3. Re: Mail does not really delete from server
    Glenn Leblanc Level 5 Level 5 (5,940 points)

    The downside to removing from the server imediately is each device that checks mail and is on may get the message, so you won't know which it on without checking all. So it's best to leave it there for a day or until it's read or moved from the inbox. Of course that's not the problem at the moment.

     

    Since you said all devices have the problem, the I would have to say it's either and ISP problem or setting at their site. If it was an issue with your Mail settings, then it would only give you this problem from one and not from all.

     

    You can check what's happening from the computer within mail. If you set it to delete imediately when downloaded, when a message downloads to the computer, click the account info at the bottom of the mail sidebar. I believe it's the gear wheel or triangle. Open accounts from there and you can look at what's on the server. It should delete per your settings.

  • 4. Re: Mail does not really delete from server
    Chris CA Level 9 Level 9 (74,870 points)

    I'll check it out.

    Thanks!

  • 5. Re: Mail does not really delete from server
    mazal Level 1 Level 1 (0 points)

    this is happening to me as well. i've done a bunch of testing and the mail is most definately not deleting from server, although it appers to. i click the little cog thingie in the lower left and check what's happening on the server. it matches my actions of deleting, etc.. but if i go to the server from another client or from a web page, the offending email is still present. i've erased all previous to check a singleton.. and it just doesn't delete! argh.

     

    any ideas? i'm desperate to jump off of eudora and current apple mail in classic mode  looked like a great option w/ act-on, perspective, and tag plugins.. now some odd behavior has me flummexed. help?

     

    thanks,

    mazal

  • 6. Re: Mail does not really delete from server
    Glenn Leblanc Level 5 Level 5 (5,940 points)

    When you look at the server, what it shows is not on the computer. It's showing you what it is storing. It's a live query when checking and sends back results. I don't see anyway what you said is possible unless something is putting it back on the server when deleted. If that's the case, then it should also show back on the server when looking in the device you deleted the message on.

     

    So when you check it and it shows the message deleted, then it's deleted. Come back to it after and see if it gets put back on. I would check your ISP about what's happening. That doesn't happen with any accounts I've had.

  • 7. Re: Mail does not really delete from server
    mazal Level 1 Level 1 (0 points)

    i understand what you are saying. logic would make that seem correct, but it is not what is happening. and my search suggests others are having same issue, but not much in way of answers. btw, when i use my eudora client or .. 'never mind'

     

    update: so after a full night of testing, i discovered that an email address that acted as an alias and was being redirected to another address was not deleting from server. i made the 'aliased' email a direct one and it is finally deleting predictably. sheesh.

     

    thank for the response.

    mazal

  • 8. Re: Mail does not really delete from server
    Albert Sharlow Level 1 Level 1 (0 points)

    Not really sure if this will help with Mail (since I'm still working out the kinks on that one) but I did manage to get my iPhone to delete emails from the gmail server.

     

    Under Gmail's settings is a category called "Forwarding and POP/IMAP." When I changed the following settings, I was able to delete an email on my iPhone and have it automatically deleted from the Gmail server. This prevented that same email from populating within programs on my other devices, i.e. Mail on my MacBook.

     

    * Enable IMAP

    * Auto-Expunge off - wait for the client to update the server (this enables the next option)

    * Immediately delete the message forever

    * Do not limit the number of messages in an IMAP folder

     

    If you're using Gmail, then you can easily apply the settings above. I would hope that you could also modify any other email server's settings to something similar so that the client (Mail, iPhone, etc) will update the actual email server. Please let me know if this helps you out!

  • 9. Re: Mail does not really delete from server
    Shootist007 Level 6 Level 6 (16,640 points)

    Basically this is all by design. Accessing Mail on a phone or pad and deleting mail on either phone or pad should not delete them from the server. Only with a Computer Email client should it delete things from the server once deleted in the mail client and trash emptied. Not everyone wants to have ALL their mail on all devices, I certainly don't. Phones and Pads only have a certain amount of available memory and storage and can't be upgraded to have any more then what came with it. So logically you would delete emails from a phone or pad to clear out the memory/storage area but still want those emails accessable from the computer that can be upgraded to larger HDDs if needed.

     

    There is no need to delete unwanted emails from your phone or pad. Once you access the mail server from a computer and delete the unwanted emails they will be gone from the phone or pad the next time you check email on either device.

  • 10. Re: Mail does not really delete from server
    Chris CA Level 9 Level 9 (74,870 points)

    Shootist007 wrote:

     

    There is no need to delete unwanted emails from your phone or pad.

    ???

    What if I don't want them on either device (or want them on my computer either)?

     

    Once you access the mail server from a computer and delete the unwanted emails they will be gone from the phone or pad the next time you check email on either device.

    Not if it is a POP account.

    The unwanted emails stay on the device until you delte them on the device.

    If it is an IMAP account it will work this way.

  • 11. Re: Mail does not really delete from server
    Glenn Leblanc Level 5 Level 5 (5,940 points)

    Looking at the comcast website, there are settings at the website that may be hampering your computer settings.

    Email default settings

    Email deletion settings program XFINITY Connect to remove old messages from your Inbox, Draft, Sent and Trash folders automatically. These settings apply to the date of the email; the default settings are listed below.

    • Inbox (unread): 45 days
    • Inbox (read): Never
    • Sent: 30 days
    • Spam: 3 days
    • Trash: 1 day

     

    I still feel the computer settings should overide those, but for some reason it doesn't from what you say. As long as they are in the inbox at the website, they are on the server. This was never a problem with Yahoo POP. As long as I didn't open the website, messages never got downloaded there. But I don't know how Comcast works.

    You might check their webmail and see if the messages are also showing there when you delete from the computer.

     

    Comcast says it has no IMAP, so that's not an option. If you have other accounts, you might check those for IMAP.

    You could change to a provider that has IMAP such as gmail. That would solve your problems.

  • 12. Re: Mail does not really delete from server
    Jon_E Level 1 Level 1 (45 points)

    This video explains why the iPhone/iPad do not actually delete from server even when you have them set to do so, until you refresh your device's mail several more times after deleting the message(s). Annoying but true!

     

    http://www.youtube.com/watch?v=SChIy9ycod8