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iTunes Connect....VERY SLOW!!!

29094 Views 208 Replies Latest reply: Sep 12, 2013 1:38 AM by Justliloldme RSS
  • jpritchett Calculating status...
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    Apr 3, 2012 8:01 AM (in response to Soeh)

    I'm seeing the same problem here in the US, so it's not anything regional.  Entire site is unusable because of slow performance, timeouts, etc.  Sometimes it seems reasonable for a few clicks, then  I can't seem to locate any place to get system status, updates, ETA for fixes, etc.  I gather Apple doesn't do such things.

  • Marathon Developers Calculating status...
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    Apr 3, 2012 8:35 AM (in response to pchukwura)

    Same in here (Israel)... itunes connect is up and down for the past 2 days.

  • dtonNA Calculating status...
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    Apr 3, 2012 8:38 AM (in response to pchukwura)

    I'm from Bangkok, Thailand. The same problem too.

  • DataViz Calculating status...
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    Apr 3, 2012 8:40 AM (in response to Marathon Developers)

    same here in USA...

  • MarcusR Calculating status...
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    Apr 4, 2012 10:59 AM (in response to pchukwura)

    And I am from Germany.

     

    I am wondering if Apple is reading this here and if they are aware about those problems.

     

    Or does somebody know how to escalate this to Apple so that they will be aware.

     

    I think it would even help if we would know that Apple is aware and working on that problem even if it is not solved.

     

    As a developer, I am pretty sure that it is not easy to fix it. Even not with money. This will take a complete redevelopment of certain parts of iTunes Connect since it seem not to be designed for these kind of frequent updates and many things had been added over the time (IAP for instance). So hopefully Apple already started such a redevelopment and is currently testing (which allone will take some time).

     

    I cross my fingers for us and for Apple!

  • DataViz Level 1 Level 1 (0 points)
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    Apr 4, 2012 11:04 AM (in response to MarcusR)

    For us in US, it seems problem was fixed yesterday afternoon.  Everything seemed back to normal.

  • Soeh Calculating status...
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    Apr 4, 2012 11:13 AM (in response to pchukwura)

    The same, fixed. (Italy)

  • staninprague Calculating status...
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    Apr 4, 2012 12:11 PM (in response to pchukwura)

    No way it is fixed. Extremely slow (Europe).

  • MarcusR Level 1 Level 1 (0 points)
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    Apr 4, 2012 5:06 PM (in response to pchukwura)

    Confirm, still slow in Germany.

     

    Updating multilingual Apps with all screenshots still takes ages.

     

    But at least no timeouts.

  • MarcusR Level 1 Level 1 (0 points)
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    May 3, 2012 3:39 AM (in response to pchukwura)

    Now, Apple is aware about this problem.

     

    As this problem still presists with me (as many others as it seems) I did use the contact button in iTunes Connect.

     

    Apple respondes real quick the other day and asked me these silly questions that only partly addresses the problem (e.g. which browser I am using etc.). It was annoying. Then somebody else came back and asked additional questions which were a bit better but still anoying.

     

    Then today I got a call from Apple (A very kind senior Specalist) and he finally understand what the issue is and will escalate it to the developers of ITC.

     

    He told me that Apple was no aware of that issue and appreciated my time. He suggests that I encourage other developers to escalate the problem as well as this will help the development team to understand the problem better (e.g. if they would know that it is specific to a certain region of the world they will look into other possibilities to fix it).

     

    Unfortunately, he said, everybody of you needs to go through the escalation process I went through. So if you guys like to speed up and help with fixing this issue, use the connect button in ITC and answer the first annoying simple questions you will reveive and then, the problem will end up at the desk of the guy who called me.

     

    Hope this helps.

     

    Regards,

    Marcus

  • bobfromlenexa Calculating status...
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    May 3, 2012 3:04 PM (in response to MarcusR)

    You're lucky, when I tried contacting them the Contact page froze and eventually got a gateway timeout error.  Very frustrating.

  • Nicholas Ooi Calculating status...
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    May 3, 2012 3:05 PM (in response to pchukwura)

    Slow and session keeps expiring suddenly.

  • MarcusR Level 1 Level 1 (0 points)
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    May 6, 2012 9:52 AM (in response to MarcusR)

    Apple contacted me again and sais that now everything should work as expected.

     

    Let's see...

  • engineer3003 Calculating status...
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    May 9, 2012 10:54 PM (in response to pchukwura)

    iTunes Connect gets Gateway Timeouts again.  Accessing from Silicon Valley.

  • StudderVOF Calculating status...
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    May 21, 2012 2:23 PM (in response to pchukwura)

    VERY SLOW can't even update app's description.

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