2 Replies Latest reply: May 7, 2012 1:40 AM by azsorceress
asterisco111 Level 1 Level 1 (0 points)

Please I need help about of iTnues Store


Can't connect to iTunes Store What Can I do ?

iPod classic, Windows 7
  • 1. Re: can't connect to iTunes Store
    wiclee Level 5 Level 5 (6,940 points)

    Close your iTunes,

    Go to command Prompt -


    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.


    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store


  • 2. Re: can't connect to iTunes Store
    azsorceress Level 1 Level 1 (0 points)

    If what Wiclee suggested doesn't work - you might indeed have a bad / corrupted LSP (layered service provider).  If the winsock reset doesn't work, you can try the System File Checker.


    From the Command Prompt: sfc /scannow


    This is what worked for me after months - literally - of screwing around with this problem when nothing else helped.