Well Folks, I also got this mail, and after reading all your post.
I've sent mails to Apple support. There seems to be no easy way to fix this problem without getting support involve.
I own a few apple devices, and I do not want to find out that changes are made by others on those devices.
Hopefully I'll get a quick response.
Thanks for the post
I received and email form apple with Account Info Change in the subject line. Reading further it states I have had changes to my security questions/answers. I have not initiated any changes so I immediately changed my password. Upon re-logging into my account management, I find that I can not change the security questions/answers because I do not know the answers, I never set these up. Since the iforgot screen says I can use the question/answer to access my account, I am VERY CONCERNED. Am I compromised and unable to respond? I called customer support who told me there were some automatic updates to the account. I asked if there were default put in place? She said she did not know. She sounded very irritated to be getting alot of these calls. I am really disappointed in apple with this fiasco. so far I have some serious questions:
1. If Apple added security questions/answers, were defaults used?
2. If defaults used, how the **** is that making the account more secure? That is introducing a security risk ripe and ready to be taken advantage of.
3. If there are no defaults, how did Apple plan on dealing with this when THERE IS NO WAY TO CHANGE THE SECURITY QUESTIONS/ANSWERS FROM THE ACCOUNT MANAGER?
4. Why was there no email asking me to create them previous to being added?
This is a serious *** move from apple.
This is taking quite a bit of my time dealing with this BS and I am NOT happy how this is being handled.
Just got this email:
This is Kader from iTunes Store Customer Support team and I'm glad to help you today.
I understand that you're unable to answer the security questions, and you are requesting to reset security questions. I will provide you appropriate information.
Randy, Apple has instated a new policy, in which customers are asked to answer the security questions when they sign into the iTunes Store on a new device (computer, iPhone, iPod touch, iPad). After set up the three questions, if you access your account on a new device you will be asked to answer two of the questions to verify your identity. I do apologize for any frustration this may have caused. These changes are not meant as an inconvenience, but rather to further help safeguard your account details and activity. If you are still unable to access your account, I can clear the challenge questions for you, (not reset your password). Once this is done, you will be able to sign in and add your own challenge questions. You will also have the option to enter a "rescue" email address. This option will allow you to send a message to the rescue email, should you forget the answers to the challenge/response questions in the future. Now, in order to clear the questions for you, Apple requires that you provide at least one of the following for your security: - the order number of one of your purchases - the last four digits of the credit card used for your iTunes Store account And two items from this list: - your birth date - the billing address listed on the account - the phone number on the account Upon receiving your response, I will verify your information and clear the pre-set challenge questions. Thank you for your understand and I look forward to your reply.
iTunes Store Customer Support
Looks like a template response asking for more personal information to be sent via email to who knows (The phone support person admitted she did not work directly for apple). Really Apple? This is how your roll out a security feature to 'help' your customers? Very disappointing.
I had this problem as well and it was on April 23 that my info was changed. Then on April 29th, my Gmail account was also hit by a hacker I am assuming. They must of had my info from the Apple account first though because that was the first email I received. Hopefully Apple is fully aware that a hacker breached their security.
It probably helped that I changed my password as soon as I got the message. Also make sure you are using strong password that are unique for each site. If you use the same password on multiple sites, if one becomes compromised, not long before more items are. I use lastpass.com to generate and store my passwords, it is the best solution for this.
I set up my 3 security questions and rescue email address, using a rarely used email address which I entered in error. I used the Apple Support contact option, choosing iTunes Store as the app, and briefly described the problem. I received a response to my Express Lane request within a few minutes (very surprised!), and was able to use the emailed link to enter the correct email address.
Try these :
1) If you dont remember your apple id or primary email , use https://iforgot.apple.com
2) You can sign in, but dont remember the answer to your security answers.
2.1) If you see "reset your security information" on "Password and Security" page, then you have rescue email set, use that link to set your security questions & answers.
2.2) If that link is not visible, then you dont have rescue email set (or in unverified state), then call Apple to get it reset for you.
Apple iTunes Backlash:
I understand that Apple needs to keep iTunes account holders information secure. I understand that the type of security in using backup questions also is advantageous to ensuring the said security. But the line of questions used is making it extremely difficult to remember the answers. Even in creating false answers to the questions does not help. People suggest writing down the answers. Ok now as an example of where that will not work... I have them written down on a note pad at my desk. I am sitting in an airport, or coffee shop or where ever and realize that I don’t have my note pad with the answers with me. If I try to down load a app and Apple asks me to answer one of the inane questions, I will not be able to complete the transaction. If I do attempt to complete the transaction and fail to correctly answer the questions, my account becomes locked. It may reset in 8 hours or I may have to contact Apple to have the questions reset. Either way I miss downloading the app when I want/ need to. This level of security is cumbersome and only serves Apple and not the consumer.
I am not the only one who feels this way. Others are upset with Apple as seen in the forums. I posted the following last night and this morning I could not find the post. I reposted it in hopes that others will contact the app developers and voice their concerns about this SNAFU by Apple.
Below is the post I placed in the Apple Forums.
I suggest the following:
Email the app developers and artists and authors that because of the inane line of security questions in iTunes, you will not be downloading or purchasing the app, song or book from iTunes. Below is my email to Sound Hound inc. I found their contact information on their website under “contact us”
Also I suggest writing CNN, ABC, CBS, NBC as well... Maybe someone will listen.
Cut and paste if you want.
Just to advise you that people are becoming more and more upset with Apple and the new security measures being implemented by Apple in Itunes, and that includes me. It is going as far as calling for a boycott of Apple iTunes until this, (in my opinion), poorly designed new security questions in iTunes is changed and a proper security measure is put in place.
I was looking for an app and confronted by the insulting and intrusive new security questions in iTunes. I refuse to answer them as I feel Apple dose not need that personal information about me. A look into the Apple forums reveals “New iTunes security questions” and “Forced Apple ID security questions for App store - Why?” shows I am not the only one who feels this way. I wonder how much revenue is being lost as a result of the current absurd system of security implemented by Apple.
So as of this notice I will be boycotting any downloads via Apple iTunes. Once Apple corrects the problem with the current security involving iTunes I may again download additional apps. Any assistance you can provide in getting Apple to change the security questions to better fit and serve the end user (let the user create their own questions, for example) would be greatly appreciated.
Do you have 120 seconds?
I taught myself iMovie and in 2 hours, I created a great video for my son's 7th birthday. I went to iTunes to buy a song for the soundtrack. I had no problems logging into my iTunes account, and in under 10 minutes found the perfect song. Redeeming an iTunes gift card was simple. Unfortunately, I failed at being able to purchase that perfect song, thanks to the please answer "your" Security Questions from 2004 account setup. "Who is my LEAST favorite teacher?" Seriously? Class of '87...historical negatives have long been purged from my brain files!
I spent almost 2 hours navigating through Apple websites, "Express" Lanes, & Google, trying to resolve and change "my" Security Questions from my 2004 account setup.
It's now 12 hours later and there sits my unfinished iMovie GIFT:( I've ended up here, spending more of my valuable time, with a disappointed taste for Apple.
Apple IIe: 1983, Macintosh:1991, PowerMac: 1995, Apple iPod: 2004, iTunes/AppleID account: 2004, MacBook Pro: 2009, iPad2010:, iPad2: 2011...I'm clearly a great client, and I have a large circle of influence.
I've demonstrated a strong committment and have made a significant inve$tment in Apple. I'm spending more of my valuable time, in hopes that the ONE person at APPLE who CAN intiate REAL CHANGE will read this and relate to the high value of personal time, and then be inspired by their own empathy for all who are frustrated by this issue. Apple, in all your greatness, please be respectful of your clients' time, and include fixing this annoying "Security Questions & Answers" issue.
A "change your security questions" icon / button / prompt is well overdue.
Thank you for your consideration and time.
cc: CNN, ABC, CBS, NBC, FoxNews