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while restoring I receive unknown error (14)

1736 Views 1 Reply Latest reply: May 3, 2012 7:13 PM by ckuan RSS
Edna4541969 Calculating status...
Currently Being Moderated
May 3, 2012 7:10 PM

We went to Walnut Creek Store to take a look at our freezing iphone. They restored it and said when we plug it in select Set up new phone,  the problem is when we plugged it in we did not get any notification stating that it was a "new" phone.  I then tried to restore it myself using itunes and partially through the process I get a dialog error saying,     Iphone "Iphone" could not be restored. An Unknown error occurred(14).  The only thing we get on it now is the plug into Itunes picture on the front but when we plug it into itunes we cant do anything. Help!!!!

iPhone 4, iOS 5
  • ckuan Level 7 Level 7 (20,005 points)
    Currently Being Moderated
    May 3, 2012 7:13 PM (in response to Edna4541969)

    Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different USB 30-pin dock-connector cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.


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