Skip navigation

Yellow tooltips saying "Score: 22" or "Score: 24"

273 Views 5 Replies Latest reply: May 5, 2012 10:28 AM by Linc Davis RSS
ingobar Calculating status...
Currently Being Moderated
May 4, 2012 2:24 AM

I'm wondering why I have those little yellow tooltipps in all of my applications. Not only in Safari, Firefox. I have them in my Twitter-App in my Finder and so on. Every time the cursor is changing from an arrow to a line or so,  i get one of those tooltips.

 

Does anybody know, where they come from? And how I can get rid of it?

 

Thanks in advance,

 

Ingo

  • Linc Davis Level 10 Level 10 (107,955 points)
    Currently Being Moderated
    May 4, 2012 12:38 PM (in response to ingobar)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Linc Davis Level 10 Level 10 (107,955 points)
    Currently Being Moderated
    May 5, 2012 5:23 AM (in response to ingobar)

    I'm not sure I understand your response. When you boot out of safe mode into your account, do you still have the issue?

  • Linc Davis Level 10 Level 10 (107,955 points)
    Currently Being Moderated
    May 5, 2012 10:28 AM (in response to ingobar)

    Safe booting forces certain system caches to be rebuilt, and sometimes that's all it takes to solve a strange problem.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.