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Problems with Canon i-SENSYS MF8030Cn and OS x Lion

13801 Views 79 Replies Latest reply: Feb 6, 2013 5:09 AM by AMKan RSS
  • Rippe Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 4, 2012 3:45 AM (in response to PAHU)

    Here it comes, content is pretty much the same:

    Nykas printteri:

     

      Status:          Stopped

      Print Server:          Local

      Driver Version:          2.0

      Default:          Yes

      Shared:          No

      URI:          cnbmzd://localhost:59693

      PPD:          Canon MF8000C Series (UK)

      PPD File Version:          2.0

      PostScript Version:          (3010.000) 550

    (3010.000) 651

      CUPS Version:          1.5.1 (cups-297.3)

      Fax support:          No

      Scanning support:          Yes

      Scanning app:          -

      Scanning app (bundleID path):          -

      Scanner UUID:          76C23706-76C2-3706-76C2-370676C23706

      Printer Commands:          none

      CUPS filters:

    capdftopdl:

      Path:          /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl

      PDEs:

    FinishingPDE.plugin:

      Sandbox compliant:          Yes

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 4, 2012 3:56 AM (in response to Rippe)

    Do you have an MF80xx or MF83xx? Because the PPD is showing the MF8000.

     

    Can you also confirm which driver you downloaded.

  • Rippe Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 4, 2012 4:02 AM (in response to PAHU)

    Hi Pahu,

     

    I installed Mac_URII_V230_uk_EN.dmg drivers.

    I also once more removed all printers, rebooted and installed printer newly - no change...

     

    Nykas Printer:

     

      Status:          Stopped

      Print Server:          Local

      Driver Version:          2.0

      Default:          Yes

      Shared:          No

      URI:          cnbmzd://localhost:59693

      PPD:          Canon MF8000 Series UFRII LT (UK)

      PPD File Version:          2.0

      PostScript Version:          (3010.000) 550

    (3010.000) 651

      CUPS Version:          1.5.1 (cups-297.3)

      Fax support:          No

      Scanning support:          No

      Printer Commands:          none

      CUPS filters:

    capdftopdl:

      Path:          /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl

      PDEs:

    FinishingPDE.plugin:

      Sandbox compliant:          Yes

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 4, 2012 4:09 AM (in response to Rippe)

    Hmm. Not sure what is happening with these MF8xxx series. I don't have one at home so I cannot conduct testing until I get back to work on Monday.

     

    Using Finder, navigate to HD > Library > Printers > Canon > UFR2 > Utilities and open the Printmonitor utility. Does this connect to the MF or give an error?

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 4, 2012 4:15 AM (in response to PAHU)

    Sorry. Checking the Readme for the driver I have made a mistake with that path. The MF8000C and MF8300C series need to use the CUPSCMFP utility. So that path should read;

     

    HD > Library > Printers > Canon > CUPSCMFP > Utilities

  • Rippe Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 4, 2012 4:22 AM (in response to PAHU)

    Hi Pahu,

     

    Could not find any printers to monitor. (even with CUPSCMFP)


    I am not happy at all with MF8xxx either. When I bought the printer it only worked with USB, then with current driver it worked untill couple of weeks ago, it stopped just one day about 2 weeks ago (about same time as MS Office update) and now it does not work even with USB...

     

    I am trying to use the printer with my MacBook Pro and I have also Mac Pro where the printer is working fine...

    Even printmonitor app.

     

    br Risto

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 4, 2012 4:46 AM (in response to Rippe)

    Rippe wrote:

     

    I am trying to use the printer with my MacBook Pro and I have also Mac Pro where the printer is working fine...

    If you share the MF8xxx from the Mac Pro, can you connect to this shared printer from the MBPro?

  • Rippe Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 4, 2012 5:07 AM (in response to PAHU)

    It tries, but after awhile, printer paused and:

     

    Can't connect to CCPD: Connection refused

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 4, 2012 5:10 AM (in response to Rippe)

    Okay. Thanks for trying. I will do some testing at work on Monday and get back to.

  • Jordie07 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 5, 2012 7:49 AM (in response to PAHU)

    Hi Pahu and Rippe,

     

    Rippe, sorry to hear you experience the same problems, but I dont feel that alone anymore :-)

     

    I checked the path Pahu suggested and indeed I receive an error, so maybe we are coming closer to the problem. I found the path, but when I click on it I receive the error:

    Couldnt find any printer to monitor.

    Printmonitor will now be terminated.

     

    Maybe interesting to mention that also our printer was working fine till a few weeks ago, thats extra frustrating and will make me hesitate next time when the system asks for updating again. But for now I am focused in solving the issue. All other functions are working as far as I know, but I printer which is not able to print anymore is like a TV without a screen or a smartphone which cannot call anymore....

     

    Looking forward to your next message!

     

    Jordie

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 6, 2012 11:37 PM (in response to Jordie07)

    Have done some testing today and cannot fault the MF8380C on my local network. I don't have an MF80xx series but the machines are the same with regards to the network setup.

     

    With regards to the Printmonitor I got you both to check, it looks like it doesn't work with this series and will give you the "Cannot monitor this printer" message after it opens. But, if you select to print a document and change the print dialog to the Finishing menu, under the image of the piece of paper will be the Printer Info button. Press this and you should see the Printer Information window, showing the device name, the communication method and what accessories are installed. Do you see this?

     

    What I also found is that being able to print to the MF is not dependent on Bonjour working. So while the protocol does help with finding the printer on the network, you can still add the printer using IP > LPD and by entering the IP address of the MF for the Address and selecting either the Canon MF8300 Series UFRII LT or the Canon MF8300C Series in the Print Using menu.

     

    The last thing I want you both to check is the firmware installed on the MF. This can be found by printing a System Manager Data List. On the machine, press the Report button and then select Print Reports and then System Manager Data...

  • Rippe Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 6, 2012 11:57 PM (in response to PAHU)

    Hi Pahu,

     

    Printer Info shows printer and from configuration is showing only "Communication Method     Unidirectional", Paper Source shows paper sources but not amount of remaining paper. This is different what I can see from my Mac Pro.

     

    I have tested all possible combinations of using Bonjour, LPD or HP JetDirect...

     

    Are you refering ROM Controller version?

    Main 01.37

    Boot 01.11

     

    br Risto

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 7, 2012 12:29 AM (in response to Rippe)

    Thanks for checking that br Risto. With regards to the "Communication Method - Unidirectional", can you confirm if the printer is currently connected to the Mac via USB or is it networked? For a network connection it needs to be Bidirectional, not Unidirectional.

     

    And yes to the ROM Controller Ver. It confirms you have the latest available.

     

    Message was edited by: PAHU Added the ROM Controller reply

  • Rippe Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 7, 2012 1:25 AM (in response to PAHU)

    Printer is network connected.

    Mac Pro shows Bidriectional (works) and MacBook Pro Unidirectional (not working).

  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    May 7, 2012 1:48 AM (in response to Rippe)

    Thanks for the reply. I think that this will be the issue. My connection is using bidirectional.

     

    Do you use any Antivirus software on the MBPro?

     

    What about other software that could block the bidirectional communication, like the built-in firewall or a 3rd party firewall application?

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