HT4381: Apple TV: How to find the serial numberLearn about Apple TV: How to find the serial number
Currently Being ModeratedMay 4, 2012 5:39 AM (in response to sylbro1)
think my trail of troubleshooting would lead me to a friends house and try to set it up with their network setup
and if that did not work I would write it of as a hardware defect and return it
Currently Being ModeratedMay 23, 2012 11:32 AM (in response to sylbro1)
I had the exact same problem. At first I thought it was a bad wifi modem from Charter. So, I switched it out for a modem that was not wifi capable. And purchased the Time Capsule for my wireless router. When I hooked it up, only the computer could get on the wireless network. The apple tv, iphone, and ipad could see the wifi but could not join. So I went from bad to worse. I got apple on the phone and together we figured out that the IP address from Charter was not a good IP address (160 IP address). It was only allowing one device onto the network at a time. I then called Charter and had them refresh the system to get a different IP address( a 25 IP address) and it works perfectly now. Hope this helps.