HT203254: MacBook Pro: Distorted video or no video issues

Learn about MacBook Pro: Distorted video or no video issues
Jonas Kim

Q: What test can say i have this problem?

Hello,

 

I have a black screen and had some distorted screens. But people from the service say they cannot find an error message. What is it about?

I have the exact problems as described from apple and computer is less then 4 years old.

 

Thank you!

MacBook Pro

Posted on May 4, 2012 5:07 AM

Close

Q: What test can say i have this problem?

  • All replies
  • Helpful answers

  • by Jonas Kim,

    Jonas Kim Jonas Kim May 4, 2012 6:17 AM in response to Jonas Kim
    Level 1 (0 points)
    May 4, 2012 6:17 AM in response to Jonas Kim

    To be more exact, the service made me pay. They say because they couldnt find an error. Its ridiculous. I have the exact symptoms but its not enough. I dont understand. Does anybody understands the situation?

  • by eww,

    eww eww May 4, 2012 7:27 AM in response to Jonas Kim
    Level 9 (52,994 points)
    May 4, 2012 7:27 AM in response to Jonas Kim

    There is a highly specific, proprietary test that Apple and its authorized service providers run to identify machines that have the specific defect NVidia and Apple have agreed will be covered by the four-year repair extension. If that test is conducted and the result is negative (indicating that the computer in question doesn't have the specific MVidia defect to which the agreement relates), then the machine is not repaired for free. If the test can't be run because the machine doesn't boot at all, there is some other problem, possibly in addition to the NVidia problem, but there's no way of determining whether the NVidia problem exists or not, so the repair isn't free. Only if the test is run to completion and detects the specific NVidia problem covered by the agreement is the repair performed at no cost.