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Need Help - All of my apps disappeared

1898 Views 1 Reply Latest reply: May 4, 2012 11:30 AM by diesel vdub RSS
weezer11774 Calculating status...
Currently Being Moderated
May 4, 2012 7:05 AM

Hello all, I have many friends with iPhones and none have had this happen, so I am coming to the experts. Yesterday while listening to a podcast, I decided to check the weather. I clicked the home button and scrolled over to where the app is, and to my horror, all my apps were gone. I have ios5, but not the most recent update. When I check system storage in settings it shows that there is space being taken up by the apps, but there is nothing showing in the app count that shows up on that screen. I tried doing a hard reboot, I tried downloading a new app to see if it would bring them back and nothing works. I even tried enabling restrictions and disabling restrictions as well and no luck. Has anyone else had this happen or know how to fix it. I think I have a backup from a couple of weeks ago, but if I have to go that route, won't it erase my current text messages and pics? I'm wondering if I create a backup of the phone in its current state if that would reload the apps when I restore from this backup. This is not a jailbroken phone. Any help would be greatly appreciated.

  • diesel vdub Level 7 Level 7 (20,715 points)
    Currently Being Moderated
    May 4, 2012 11:30 AM (in response to weezer11774)

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Since you've tried a reset, and restart, but neither resolved, next step would be a restore from backup.

     

    You can certainly sync the device first and see if that makes a difference and then restore, but it will either update or overwrite the current backup.  Based on this thread, there appears to be no way to force iTunes to create a new backup instead of updating the current one.  I would recommend before syncing and allowing iTunes to update the backup that the current backup be copied to a different location on the computer, this way it can be put back if you want to restore to it after syncing.

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