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Push email does not work (iCloud)

210906 Views 947 Replies Latest reply: Dec 25, 2013 3:04 AM by gantenbeyn RSS Branched to a new discussion.
  • Harris Edmonton Calculating status...
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    May 4, 2012 11:22 AM (in response to PaulSunday)

    I can also confirm TimTheRockstar post. My "solution" posted on April 19th has stopped working as of yesterday. It therefore worked for 2 weeks. Better than nothing, but off to try it again and see if I can get another 2 weeks from this approach.

  • lsjrlsjr Calculating status...
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    May 4, 2012 11:30 AM (in response to marcwiegelmann)

    I've been going back and forth with MobileMe support.  I kept the tech updated with how test e-mails I'd sent from my MacBook Pro would arrive immediately to Mac Mail and not get to my iPhone for, sometimes, an hour + or at least until I opened the Mail App.  It was finally escalated, I was instructed to install an iPhone Configuration Utility, I believe.  I then forwarded the logs to MobileMe Support.  Haven't heard back since then.

    I was recently at the Apple Store and a Genius Tech told me the amount of times they've heard about the issue has been overwhelming.  They also think maybe it'll be resolved when the complete switchover happens and MobileMe is no more. 

    We can only hope...

  • Impaler80s Calculating status...
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    May 4, 2012 11:37 AM (in response to lsjrlsjr)

    Hope is a very poor strategy.  It rarely results in any real goals achieved.  However, although we can hope, as we have no control over how Apple handles this very real issue, I'm afraid that Apple is putting "hope" into the same situation, when the have the engineers to fix it.  I don't think they know what to do. 


    MobileMe cut over next month won't fix it.  The issue is iCloud.

  • giovanni lugato Level 1 Level 1 (15 points)
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    May 4, 2012 11:46 AM (in response to Impaler80s)

    Android here I come ...

  • Impaler80s Level 2 Level 2 (290 points)
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    May 4, 2012 11:49 AM (in response to giovanni lugato)

    What are you thinking of getting?  I WISH iCloud calendar would be as reliable and rock solid as Google Calendar.  I am trying to move off Google services, but Apple makes it tough with a poorly implemented system.  For instance, when I invite someone else to a meeting (also a iCloud subscriber), my entry disappears on the web, and theirs shows up.  Bizziare.

  • giovanni lugato Level 1 Level 1 (15 points)
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    May 4, 2012 12:51 PM (in response to Impaler80s)

    why move away from google .... I hear it's rock solid and we can see Apple's platform is not, it's been slowly but surely deteriorating and now with the iCloud fiasco it is actually truly ridiculous.

  • IH8rust Calculating status...
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    May 4, 2012 1:25 PM (in response to giovanni lugato)

    Hey Boys and Girls,

    I have being in this discussion since Oct 2011 and having similar  problems. Here my findings, lots of users have come up with all sorts of possible solution but I think none of it really work because I haven't done any of them and I am not doing better or worst then anybody else .Closing the App is the only one that works.

    Push as being working for me on and off since Oct and I have not modified or change anything except replacing my iPhone 4 with a new 4S. also replace my iPad 1 for the new iPad 3 weeks ago.

    New phone made no difference new iPad made no difference ether.

    In the last 10 days or so no problems and then in the last 48hrs or so  push works haft the day and not the other half also 3 days ago push on my iPad stop working for half a day or so.

    Push is always working on my mac and wiifi or not does not make any difference me anyways

    There is not doubt in my mind that the problem is with icloud and this is the first time that I have a problem that as not being fix by Apple, yes I am as well very disapointed as well

  • jimmypowder Calculating status...
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    May 4, 2012 2:03 PM (in response to marcwiegelmann)

    The only thing that works is contantly closing out the app .


    Yes it is a bug that could easily be fixed but Apple has no interest.

  • dnair Calculating status...
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    May 4, 2012 7:40 PM (in response to jimmypowder)

    Its not that they have no interest........


    Its that they have no clue!!!


    I have been formally told that their engineers dont know whats wrong with, at least, my account failing to push email. I have had this problem and other symptoms as has been stated by many here, since migration to icloud in october 2011.


    Truely pathetic that their engineers cant figure this out! I'm not exagerating or making this up!


    Dont be ruling out RIM's possible comeback.Their network infrasructure and reliability is a million times better than icloud rubbish. Mind you, their devices suck!


    I will be taking a very SERIOUS look at RIM's touchscreen BB 10/QNX device thats been released to DEV's Alpha. Just because of reliability in network services.


    Sad, as I have been a big Apple user since mobileme and original iphone days.


    110 BILLION DOLLARS in the bank...CASH......and they cant find/ hire an engineer who knows how to fix this!!!


    Whats the stock market say about that!

  • TimtheRockstar Calculating status...
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    May 4, 2012 11:11 PM (in response to marcwiegelmann)

    The issue is still NOT WITH iCloud. It is with iOS 5.x


    If they say they have no idea how to fix this, that is utter ********. If they know how to DISABLE this in Germany (due to government mandates over privacy) then they know how to ENABLE it.


    No one seems to see any relation to when this was mandated and when the problem started. iOS 5.1 came out.


    This has NOTHING to do with iCloud, as PUSH does not work with Google or Exchange.


    The reality is Apple does not care, most likely because they are either forced to kill push (Germany) and cannot figure out how to only disable it in that country.  It can't be done by Phone Number, as it is mandated on all devices, WiFi and Cellular.


    The only effective way would be to disable push, on the server side from IP Addresses assigned to Germany. The problem there is there is no server side that Apple controls to make this happen. The ruling dictated the device cannot accept push after hours. If it is a corporate Exchange Server or Gmail, it should be blocked there, and those services are not intercepted by Apple, except at a device level.


    It is unfortunate that Apple was ruled against, since it is the Email provider's issue, and only resolves around "work" email for German Citizens. But since Apple lost, they have to clip it.


    I agree, apple is slipping on all fronts. I am not sure why the fanboy share holders are not taking pitch forks and burning torches to Apple HQ, they have billions in CASH and still pay no real return on the stock to the stock holders.


    Sounds much like Hope and Change strategy, wait, someone mentioned Hope.


    Fact is, it matters not if they know or don't know, reality is the could give a ****. WE keep buying their products, and filing their coffers with cash.


    All of Google's Services are rock solid, they have been for years....and they only get better.


    Android looks better and better every day.


    Thanks for the support to the people that identify solid troubleshooting. No thanks to those that can’t seem to formulate a sentence being of very nice nature in type and conjugation.

  • lsjrlsjr Level 1 Level 1 (0 points)
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    May 4, 2012 11:38 PM (in response to TimtheRockstar)

    "The issue is still NOT WITH iCloud. It is with iOS 5.x"


    WRONG.  I had Betas and it worked fine.  The problem was NOT there until I migrated from MobileMe to iCloud. Maybe it was iOS 5.x COMBINED WITH iCloud.  But when it was MobileMe and iOS5.x, I had no problem with mail pushing to my iPhone.


    As for you slamming people for their sentence structure, maybe they're on an iPhone or maybe English is not their first language?  Or maybe they're/I'm not as grammatically advanced as yourself?  Either way, is sentence structure what this post is about?  Or is it getting a fix to the Push issue? 

  • TimtheRockstar Level 1 Level 1 (0 points)
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    May 5, 2012 12:18 AM (in response to marcwiegelmann)

    I have deleted the iCloud accounts from all my devices.


    Push does not work with Google or Exchange.


    iCloud has NOTHING to do with Google or Exchange Mail.

    DNS has nothing to do with push.


    Yes, push is not working with your precious iCloud, but that is only one of the services, where push is expected to work and it does not.


    Once again, the common denominator is iOS 5.1.


    And no one has any retort on the Germany ruling.


    As for slamming people, if you have tested this issue on multiple services, besides iCloud, then by all means let us know that it works somewhere else. No one but you would be the one saying that.


    Push does not work on an apple device. On iCloud, Google, or Exchange, across different versions of Exchange, Different providers. The only thing left is the endpoint.


    Bring concise troubleshooting methods to the conversation or you are just adding needless chatter....but in this case, a **** ton of "me-too's" might help add more pages and create more of a case.

  • marcsiegert Calculating status...
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    May 5, 2012 12:43 AM (in response to TimtheRockstar)

    Just to correct you:

    In Germany push is not disabled for privacy reasons. Motorola/Google owns the push patent. They went to court in Germany and won this another patent battle. So Apple was forced to shut down push service.


    But: I am in Germany and I can tell you that push is not completely off. Sometimes push is not working and I get a couple of eMails after 15mins (fetch mode), but sometimes eMails are still pushed to my iPhone the very moment I get them on my Mac. So if Apple really closed push service in Germany, that didn't work either...

  • ChemGolf Level 1 Level 1 (0 points)
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    May 5, 2012 1:15 AM (in response to marcsiegert)

    I think of getting the new S3 in summer... Nowadays it's absolutely ridiculous to turn off push mail for a whole country. People can fly to the moon and Apple is not able to push mails to a phone. They show no signs of any effort in the case with Motorola. Don't allow Apple any longer to make fools of us!

  • IH8rust Level 1 Level 1 (0 points)
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    May 5, 2012 4:17 AM (in response to TimtheRockstar)

    I know this should be here but I can't resist,

    My first language is French and yes my English is so so Mr. Rockstar I also speak a basic Spanish and advance in sign language but I don't take anyone apart for that. How many other do you speak or write ......properly ?

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