1 2 3 Previous Next 35 Replies Latest reply: Mar 10, 2014 10:02 AM by RJ_Design Go to original post
  • 15. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 16. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Ok just to conferm that i understood and did it right, I turned on my guest account and logged out.  I logged back in using my guest account then opened safari.  I typed in "adobe.com" and i still had the same problem "safari cannot connect to server"  i disabled my guest account then shutdown.  i started up in safe mode by holding down shift and a loading bar came up then it started up like normal but slower.  i opened safari and same problem "safari cannot connect to server"

  • 17. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    Are Parental Controls active on this computer? Or any other software that restricts web browsing?

  • 18. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    No there is not I am the only one who has ever used this computer. I am the only user and everything set up was done by me not by people at apple store or support.

  • 19. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    Did you install some kind of hack to block the activation of Adobe software?

  • 20. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Yes, if i get rid of that would it work i dont really use that anymore. 

  • 21. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    What is it and where did you get it?

  • 22. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    i just pasted some text in the host file. i entered this text into terminal to get to the document i pasted the text in:

     

    sudo nano /etc/hosts

  • 23. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    Please post the contents of the hosts file.

  • 24. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    This is the host file i copied everything and posted it i am not sure where the activatin blocker on the end came from there is only supposed to be one in the middle.

     

    ##

    # Host Database

    #

    # localhost is used to configure the loopback interface

    # when the system is booting.  Do not change this entry.

    ##

    127.0.0.1          localhost

    #Activation Blocker

    127.0.0.1 hl2rcv.adobe.com

    127.0.0.1 t3dns.adobe.com

    127.0.0.1 3dns-1.adobe.com

    127.0.0.1 3dns-2.adobe.com

    127.0.0.1 3dns-3.adobe.com

    127.0.0.1 3dns-4.adobe.com

    127.0.0.1 activate.adobe.com

    127.0.0.1 activate-sea.adobe.com

    127.0.0.1 activate-sjc0.adobe.com

    127.0.0.1 activate.wip.adobe.com

    127.0.0.1 activate.wip1.adobe.com

    127.0.0.1 activate.wip2.adobe.com

    127.0.0.1 activate.wip3.adobe.com

    127.0.0.1 activate.wip4.adobe.com

    127.0.0.1 adobe-dns.adobe.com

    127.0.0.1 adobe-dns-1.adobe.com

    127.0.0.1 adobe-dns-2.adobe.com

    127.0.0.1 adobe-dns-3.adobe.com

    127.0.0.1 adobe-dns-4.adobe.com

    127.0.0.1 ood.opsource.net

    127.0.0.1 practivate.adobe

    127.0.0.1 practivate.adobe.com

    127.0.0.1 tpractivate.adobe.newoa

    127.0.0.1 practivate.adobe.ntp

    127.0.0.1 practivate.adobe.ipp

    127.0.0.1 ereg.adobe.com

    127.0.0.1 ereg.wip.adobe.com

    127.0.0.1 ereg.wip1.adobe.com

    127.0.0.1 ereg.wip2.adobe.com

    127.0.0.1 ereg.wip3.adobe.com

    127.0.0.1 ereg.wip4.adobe.com

    127.0.0.1 wip.adobe.com

    127.0.0.1 wip1.adobe.com

    127.0.0.1 wip2.adobe.com

    127.0.0.1 wip3.adobe.com

    127.0.0.1 wip4.adobe.com

    127.0.0.1 www.wip.adobe.com

    127.0.0.1 www.wip1.adobe.com

    127.0.0.1 www.wip2.adobe.com

    127.0.0.1 www.wip3.adobe.com

    127.0.0.1 www.wip4.adobe.com

    127.0.0.1 wwis-dubc1-vip60.adobe.com

     

     

    255.255.255.255          broadcasthost

    ::1             localhost

    fe80::1%lo0          localhost

     

     

    # Block Adobe Activation

    127.0.0.1          activate.adobe.com

    127.0.0.1          practivate.adobe.com

    127.0.0.1          ereg.adobe.com

    127.0.0.1          activate.wip3.adobe.com

    127.0.0.1          wip3.adobe.com

    127.0.0.1          3dns-3.adobe.com

    127.0.0.1          3dns-2.adobe.com

    127.0.0.1          adobe-dns.adobe.com

    127.0.0.1          adobe-dns-2.adobe.com

    127.0.0.1          adobe-dns-3.adobe.com

    127.0.0.1          ereg.wip3.adobe.com

    127.0.0.1          activate-sea.adobe.com

    127.0.0.1          wwis-dubc1-vip60.adobe.com

    127.0.0.1          activate-sjc0.adobe.com

    127.0.0.1          hl2rcv.adobe.com

  • 25. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    Edit out every line with "adobe" in it. Save. Try the site again.

  • 26. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    so anything on that whole entire list that says "adobe" anywhere just backspace it with 0 spaces left and leave everything else.  also do i have to edit it in terminal because that is how i edited it here.  if so how do i edit it correctly in terminal.  i will beable to check the fourm but i am away from and wont get to my mac until tomorrow.

     

    Thankyou

  • 27. Re: my new computer can't connect to adobe.com
    Linc Davis Level 10 Level 10 (118,005 points)

    By far the easiest way to fix the hosts file is to restore it from a Time Machine (or other) backup that predates the modification. If that's not possible, then do the following.

     

    Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now. If you skip this step, no one but you will be responsible for the consequences.

     

    These instructions must be carried out in an administrator account, if you have more than one user account.

     

    Select Go Go to Folder... from the Finder menu bar. In the text box that opens, enter the line below:

     

    /etc/hosts

     

    Double-click the selected file in the folder that opens. The file should open in TextEdit. At the top of the TextEdit window, you should see something like this:

     

    ##

    # Host Database

    #

    # localhost is used to configure the loopback interface

    # when the system is booting.  Do not change this entry.

    ##

    127.0.0.1                              localhost

    255.255.255.255          broadcasthost

    ::1                                        localhost

    fe80::1%lo0                    localhost

     

    Below that, you'll see some other lines. Delete everything below the last line shown above. Make sure you scroll all the way to the bottom of the document. In Lion, scroll bars are hidden by default until you actually start scrolling, so you may not realize that you’re not seeing the whole document.

     

    Don’t try to save; you won't be able to. Instead, select File Duplicate, then Save (in Lion) or File Save As... (pre-Lion.) In the Save dialog, make the name of the file “hosts” and deselect the option to add a ".txt" extension to the file name, if it's selected. Save the file to your Desktop. You should now have a file named exactly "hosts" with no extension on your Desktop, with the contents shown above.

     

    Launch the Terminal application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    Copy or drag — do not type — the line of text below into the Terminal window, then press return:

     

    sudo sh -c 'cat Desktop/hosts > /etc/hosts'

     

    You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. Confirm. Quit Terminal.

     

    Do not type anything into the Terminal window except your password.

     

    That will fix your hosts file. You can now close the “etc” folder and delete the hosts file on your Desktop.

  • 28. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Thank you I will do that when I get home.

  • 29. Re: my new computer can't connect to adobe.com
    buggy687 Level 1 Level 1 (10 points)

    Ok i did that and it works perfectly i can now access adobe.com!  Thankyou SO much i have been dealing with this for a whole year now!

     

    Thankyou!