kellyfromlizton

Q: itunes scam

I had our bank account emptied last week when I downloaded an app for the Naval Aviation Museum in Pensacola, FL. iTunes is now telling me that I need to update my acct. info, & pay for the app. Obviously, I no longer want the app. I want to cancel the order, & enter an iTunes gift card as my billing option. I don't want them having access to our checking account via our debit card anymore. How can I cancel the purchase, AWA let iTunes know they(or someone working for htem, or their computer, or whatever) screwed us? Ugggg!! Why hasn't this issue been on the news, either? It's apparently happening to lots of us out here!

Posted on May 4, 2012 12:51 PM

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Q: itunes scam

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  • by varjak paw,Helpful

    varjak paw varjak paw May 4, 2012 1:35 PM in response to kellyfromlizton
    Level 10 (169,876 points)
    May 4, 2012 1:35 PM in response to kellyfromlizton

    First, log into the iTunes Store and look at your purchase history. If you do not see the purchase listed there, it's quite possible that the charge was a fraudulent submission directly to your bank and did not go through the iTunes Store at all. This has been often the case with such fraudulent charges. You will need to work with your bank if this is indeed the case (and you should report the charges to your bank as unauthorized in any case).

     

    If you see the purchase listed in your Purchase History, remove your bank card information and change your iTunes Store password, if you haven't done so already. Then go here:

     

    http://www.apple.com/emea/support/itunes/contact.html

     

    to report the issue to the iTunes Store.

     

    I would advise never using a debit card for any site/company where they keep your account information for future purchases. You are much more risk than with a standard credit card, since a debit card immediately draws out your money and hence is much more painful and difficult to handle should fraud or error occur.

     

    Regards.