5 Replies Latest reply: May 4, 2012 3:11 PM by Linc Davis
BillyStickley7 Level 1 Level 1 (0 points)

Basically yesterday I had a debugger state: panic or something like that and i couldnt get passed the apple logo on load up before this whole bunch of numbers and letters come up and my whole macbook just blew up pretty much. I went into recovery hd as safe mode did not work, i reinstalled lion after 3 hours, to find all my files and data were ok apart from my apps, so i brought them back over using time machine and reinstalled the following that couldn't be brought back, now everything was fine, so i shut down, got to university and turned on and thats where it happened, my mac's desktop has just gone, all items on it were no where to be seen, i go to finder and it just crashes instantly, if I'm lucky enough to get it to open theres no options such as user, documents or anything like that, except all my files, just a plain menu on the left, so i cant see any of my files, data or anything, except for the documents and downloads i have shortcuts for in my doc, which when open in finder, purely show the folder itself, not the files it comes from, hardrives and external drives dont show up either, I've tried safe mode where i can finally see everything normally so i know the files are still all in my computer, so who do i get it back in normal mode??? how do i fix my finder and desktop, I've delete the finder preferences, tried rebooting of all sorts, and tried deleting the DS_Store for the desktop, nothing i just don know what to do, please help someone, i have deadlines to meet and this has messed me up big time!


MacBook Pro (15-inch Early 2011), Mac OS X (10.7.3)
  • 1. Re: My Finders not working and my Desktop items are gone on my MacBook Pro!?
    Linc Davis Level 10 Level 10 (117,995 points)

    If you're able to boot, launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.

     

    If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Safe mode is slower than normal, and some things won’t work at all.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

  • 2. Re: My Finders not working and my Desktop items are gone on my MacBook Pro!?
    BillyStickley7 Level 1 Level 1 (0 points)

    the only logs i have in the system diagonstic reports arent panic logs, theyre to do with another program, i dont think the logs will be present from the panic any more as i reinstalled lion and this occured after i assumed the problem was sorted.

  • 3. Re: My Finders not working and my Desktop items are gone on my MacBook Pro!?
    Linc Davis Level 10 Level 10 (117,995 points)

    Post the most recent crash report under User Diagnostic Reports and under System Diagnostic Reports.

  • 4. Re: My Finders not working and my Desktop items are gone on my MacBook Pro!?
    BillyStickley7 Level 1 Level 1 (0 points)

    it was the finder crash report:

     

    Process:         Finder [275]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Identifier:      com.apple.finder

    Version:         10.7.2 (10.7.2)

    Build Info:      Finder_FE-751002010000000~9

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [245]

     

     

    Date/Time:       2012-04-27 23:08:39.959 +0100

    OS Version:      Mac OS X 10.7.3 (11D50b)

    Report Version:  9

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

     

     

    VM Regions Near 0x10:

    -->

        __TEXT                 00000001093f0000-00000001098f9000 [ 5156K] r-x/rwx SM=COW  /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

     

     

    Application Specific Information:

    objc_msgSend() selector name: rendererType

    objc[275]: garbage collection is OFF

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib                         0x00007fff8d08ee90 objc_msgSend + 16

    1   com.apple.imageKit                      0x00007fff8f6cff71 -[IKImageBrowserCell _sizeToDraw] + 230

    2   com.apple.imageKit                      0x00007fff8f6d4f47 -[IKImageBrowserView _cacheWillPurge:] + 131

    3   com.apple.Foundation                    0x00007fff8ae5cd32 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47

    4   com.apple.CoreFoundation                0x00007fff8f972aaa _CFXNotificationPost + 2634

    5   com.apple.Foundation                    0x00007fff8ae48fe7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65

    6   com.apple.imageKit                      0x00007fff8f7a0e65 -[IKCacheManager purge] + 179

    7   com.apple.imageKit                      0x00007fff8f7a0d4c -[IKCacheManager IKCleanTimedOutCache] + 67

    8   com.apple.CoreFoundation                0x00007fff8f9c1021 -[NSObject performSelector:] + 49

    9   com.apple.imageKit                      0x00007fff8f7a225d -[IKCacheTimeOutLauncher fire] + 79

    10  com.apple.Foundation                    0x00007fff8ae521aa __NSFireDelayedPerform + 392

    11  com.apple.CoreFoundation                0x00007fff8f97ec24 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

    12  com.apple.CoreFoundation                0x00007fff8f97e776 __CFRunLoopDoTimer + 534

    13  com.apple.CoreFoundation                0x00007fff8f95f001 __CFRunLoopRun + 1617

    14  com.apple.CoreFoundation                0x00007fff8f95e676 CFRunLoopRunSpecific + 230

    15  com.apple.HIToolbox                     0x00007fff90a0631f RunCurrentEventLoopInMode + 277

    16  com.apple.HIToolbox                     0x00007fff90a0d5c9 ReceiveNextEventCommon + 355

    17  com.apple.HIToolbox                     0x00007fff90a0d456 BlockUntilNextEventMatchingListInMode + 62

    18  com.apple.AppKit                        0x00007fff85f38f5d _DPSNextEvent + 659

    19  com.apple.AppKit                        0x00007fff85f38861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

    20  com.apple.AppKit                        0x00007fff85f3519d -[NSApplication run] + 470

    21  com.apple.AppKit                        0x00007fff861b3b88 NSApplicationMain + 867

    22  com.apple.finder                        0x00000001093f64df 0x1093f0000 + 25823

    23  com.apple.finder                        0x00000001093f64a4 0x1093f0000 + 25764

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x00007fff8ca427e6 kevent + 10

    1   libdispatch.dylib                       0x00007fff8ca7b5be _dispatch_mgr_invoke + 923

    2   libdispatch.dylib                       0x00007fff8ca7a14e _dispatch_mgr_thread + 54

     

     

    Thread 2:: com.apple.CFSocket.private

    0   libsystem_kernel.dylib                  0x00007fff8ca41df2 __select + 10

    1   com.apple.CoreFoundation                0x00007fff8f9a7cdb __CFSocketManager + 1355

    2   libsystem_c.dylib                       0x00007fff8ecd18bf _pthread_start + 335

    3   libsystem_c.dylib                       0x00007fff8ecd4b75 thread_start + 13

     

     

    Thread 3:: CVDisplayLink

    0   libsystem_kernel.dylib                  0x00007fff8ca41bca __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x00007fff8ecd5274 _pthread_cond_wait + 840

    2   com.apple.CoreVideo                     0x00007fff8b183b3c CVDisplayLink::runIOThread() + 710

    3   com.apple.CoreVideo                     0x00007fff8b18385d _ZL13startIOThreadPv + 148

    4   libsystem_c.dylib                       0x00007fff8ecd18bf _pthread_start + 335

    5   libsystem_c.dylib                       0x00007fff8ecd4b75 thread_start + 13

     

     

    Thread 4:: CoreAnimation render server

    0   libsystem_kernel.dylib                  0x00007fff8ca4067a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00007fff8ca3fd71 mach_msg + 73

    2   com.apple.QuartzCore                    0x00007fff8b4595c9 CA::Render::Server::server_thread(void*) + 184

    3   com.apple.QuartzCore                    0x00007fff8b459509 thread_fun + 24

    4   libsystem_c.dylib                       0x00007fff8ecd18bf _pthread_start + 335

    5   libsystem_c.dylib                       0x00007fff8ecd4b75 thread_start + 13

     

     

    Thread 5:

    0   libsystem_kernel.dylib                  0x00007fff8ca42192 __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x00007fff8ecd3594 _pthread_wqthread + 758

    2   libsystem_c.dylib                       0x00007fff8ecd4b85 start_wqthread + 13

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x00007fa7b8df2910  rbx: 0x00007fa7baa2f170  rcx: 0x0000000000000008  rdx: 0x4073700000000000

      rdi: 0x00007fa7b8df2910  rsi: 0x00007fff8f866c1e  rbp: 0x00007fff68fee4d0  rsp: 0x00007fff68fee480

       r8: 0x000000000000013d   r9: 0x0000000000000140  r10: 0x0000000112c69680  r11: 0x0000000000000000

      r12: 0x00007fa7baa2f170  r13: 0x0000000000000000  r14: 0x00007fff764c22d0  r15: 0x00007fff764c3628

      rip: 0x00007fff8d08ee90  rfl: 0x0000000000010246  cr2: 0x0000000000000010

    Logical CPU: 6

     

     

    Binary Images:

           0x1093f0000 -        0x1098f8fff  com.apple.finder (10.7.2 - 10.7.2) <B6C4AE60-6C50-31BF-9427-9F4AEEA135ED> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

           0x109cbd000 -        0x109cbdff5 +cl_kernels (??? - ???) <76082961-4247-40EC-B668-72BDE7A125F3> cl_kernels

           0x109d4a000 -        0x109d4affd +cl_kernels (??? - ???) <86E9A44F-C7E1-4D50-BBC0-234C432000C1> cl_kernels

           0x10a057000 -        0x10a058ff3 +cl_kernels (??? - ???) <980B4ED8-4BD4-45CD-B67C-BFD79B0964CA> cl_kernels

           0x10a05a000 -        0x10a06ffff  com.apple.frameworks.preferencepanessupport (1.0 - 1.0) <B7E1A6D7-5C75-3626-ACD9-682B6CBC3EBF> /System/Library/PrivateFrameworks/PreferencePanesSupport.framework/Versions/A/P referencePanesSupport

           0x10a175000 -        0x10a178fff  libLatinSuppConverter.dylib (54.0.0 - compatibility 1.0.0) <7E087B67-5698-34B6-9F16-1E0C1C3FF0DD> /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib

           0x10a186000 -        0x10a18cfef  libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <C0C4CC37-F2FD-301C-A830-EC54D86612D5> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib

           0x10a19b000 -        0x10a19cff3 +cl_kernels (??? - ???) <BA472029-A26C-4FD0-8D0D-61E6BF65E6E9> cl_kernels

           0x10a1e6000 -        0x10a1e7ffc +cl_kernels (??? - ???) <BF4E444A-630E-43DC-AF4D-6B9BA37E12B8> cl_kernels

           0x10a2c4000 -        0x10a2c8fff  com.apple.qldisplay.Generic (3.1 - 500.10) <12C27328-BC31-3BA4-94C0-546D9331D070> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Generic.qldisplay/Contents/MacOS/Generic

           0x10a325000 -        0x10a328ff7  libCoreFSCache.dylib (??? - ???) <0E2C3D54-7D05-35E8-BA10-2142B7C03946> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib

           0x10a33a000 -        0x10a3cdff7  unorm8_argb.dylib (1.50.69 - compatibility 1.0.0) <62C3F70B-9B04-39BD-BE29-582A1DE89A90> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_argb. dylib

           0x10c054000 -        0x10c082ff7  GLRendererFloat (??? - ???) <0C213C61-C08C-3B5D-85A4-EB4660AF55BF> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat

           0x110307000 -        0x11039aff7  unorm8_bgra.dylib (1.50.69 - compatibility 1.0.0) <5FB796A4-1AD0-3B4D-AA83-F8A46E039224> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib

           0x11043c000 -        0x1105d5fff  GLEngine (??? - ???) <8BA26192-A4D7-362D-8B57-5FCF4B706A25> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

           0x110609000 -        0x110702fff  libGLProgrammability.dylib (??? - ???) <B7710703-8652-36B8-83DD-4F216FAF0730> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

           0x110728000 -        0x1109effff  com.apple.ATIRadeonX3000GLDriver (7.18.11 - 7.1.8) <C358C1A0-0404-30DE-A5D9-CE6C2B9676B0> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRade onX3000GLDriver

           0x110a3a000 -        0x110e45ff7  com.apple.driver.AppleIntelHD3000GraphicsGLDriver (7.18.11 - 7.1.8) <B3612412-7530-3FB9-AF32-C9433755CC76> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsGLDriver

           0x111cb9000 -        0x111cd8fff  com.apple.MediaUI (1.0 - 1) <0DF5368C-31CC-39DF-95A8-587B82321925> /System/Library/PrivateFrameworks/MediaUI.framework/MediaUI

           0x1125e8000 -        0x1125eeff7  com.apple.qldisplay.Text (3.1 - 500.10) <CE35D171-311D-35D8-BFC0-47C2D3A85187> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Text.qldisplay/Contents/MacOS/Text

           0x1135a4000 -        0x113635ff7  unorm8_rgba.dylib (1.50.69 - compatibility 1.0.0) <2683BD70-B7EE-3A60-A39C-2360B3C2A301> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba. dylib

        0x7fff68ff0000 -     0x7fff69024baf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld

        0x7fff84e62000 -     0x7fff84ebafff  libTIFF.dylib (??? - ???) <DD797FBE-9B63-3785-A9EA-0321D113538B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib

        0x7fff84f45000 -     0x7fff84fe9fef  com.apple.ink.framework (1.3.2 - 110) <F69DBD44-FEC8-3C14-8131-CC0245DBBD42> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

        0x7fff84fea000 -     0x7fff84febff7  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib

        0x7fff84fec000 -     0x7fff8508eff7  com.apple.securityfoundation (5.0 - 55107) <6C2E7362-CB11-3CBD-BB1C-348E4B10F25A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

        0x7fff8508f000 -     0x7fff8509fff7  com.apple.opengl (1.7.6 - 1.7.6) <C168883D-9BC5-3C38-9937-42852D719718> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

        0x7fff850a0000 -     0x7fff850a7ff7  com.apple.CommerceCore (1.0 - 17) <AA783B87-48D4-3CA6-8FF6-0316396022F4> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

        0x7fff850a8000 -     0x7fff853cbff7  com.apple.AddressBook.framework (6.1 - 1083) <9C23C164-B9E1-3F80-83F4-C027AF282DE6> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

        0x7fff853dd000 -     0x7fff853f4fff  com.apple.MultitouchSupport.framework (220.62.1 - 220.62.1) <3F8C015B-88AC-370F-B39D-B4665FB7616A> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

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        0x7fff85828000 -     0x7fff8582efff  libmacho.dylib (800.0.0 - compatibility 1.0.0) <D86F63EC-D2BD-32E0-8955-08B5EAFAD2CC> /usr/lib/system/libmacho.dylib

        0x7fff8587c000 -     0x7fff85883fff  com.apple.NetFS (4.0 - 4.0) <B9F41443-679A-31AD-B0EB-36557DAF782B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

        0x7fff85a5b000 -     0x7fff85a86ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <8051A3FC-7385-3EA9-9634-78FC616C3E94> /usr/lib/libxslt.1.dylib

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        0x7fff86f66000 -     0x7fff86fd6fff  com.apple.datadetectorscore (3.0 - 179.4) <B4C6417F-296C-31C1-BB94-980BFCDC9175> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

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        0x7fff87132000 -     0x7fff87134ff7  com.apple.print.framework.Print (7.1 - 247.1) <8A4925A5-BAA3-373C-9B5D-03E0270C6B12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

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        0x7fff87274000 -     0x7fff87314fff  com.apple.LaunchServices (480.27.1 - 480.27.1) <4DC96C1E-6FDE-305E-9718-E4C5C1341F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

        0x7fff87315000 -     0x7fff87319ff7  com.apple.CommonPanels (1.2.5 - 94) <0BB2C436-C9D5-380B-86B5-E355A7711259> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

        0x7fff87346000 -     0x7fff87358ff7  libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib

        0x7fff87359000 -     0x7fff8735cff7  com.apple.securityhi (4.0 - 1) <B37B8946-BBD4-36C1-ABC6-18EDBC573F03> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

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        0x7fff917f5000 -     0x7fff91b93fef  com.apple.MediaToolbox (1.0 - 705.61) <F48F2150-0573-354C-BBB2-BA52DD0FD0AB> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x

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        0x7fff91b9e000 -     0x7fff91bc4ff7  com.apple.framework.familycontrols (3.0 - 300) <DC06CF3A-2F10-3867-9498-CADAE30D0CE4> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 151

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 3775

        thread_create: 0

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=224.1M resident=108.3M(48%) swapped_out_or_unallocated=115.8M(52%)

    Writable regions: Total=215.8M written=22.6M(10%) resident=107.4M(50%) swapped_out=32K(0%) unallocated=108.4M(50%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    ATS (font support)                 32.0M

    ATS (font support) (reserved)         8K        reserved VM address space (unallocated)

    CG backing stores                  9144K

    CG image                           6760K

    CG raster data                      540K

    CG shared images                   2424K

    CoreAnimation                      1888K

    CoreGraphics                         48K

    CoreImage                             8K

    CoreServices                       3740K

    IOKit                              27.6M

    MALLOC                             96.5M

    MALLOC guard page                    48K

    Memory tag=242                       12K

    Memory tag=243                        4K

    Memory tag=250                       12K

    Memory tag=251                       72K

    OpenCL                               52K

    OpenGL GLSL                        1372K

    OpenGL GLSL (reserved)              128K        reserved VM address space (unallocated)

    STACK GUARD                        56.0M

    Stack                              10.1M

    VM_ALLOCATE                        21.1M

    __CI_BITMAP                          80K

    __DATA                             21.6M

    __IMAGE                             528K

    __LINKEDIT                         49.8M

    __RC_CAMERAS                        244K

    __TEXT                            174.3M

    __UNICODE                           544K

    mapped file                        49.5M

    shared memory                      75.6M

    ===========                      =======

    TOTAL                             641.1M

    TOTAL, minus reserved VM space    641.0M

  • 5. Re: My Finders not working and my Desktop items are gone on my MacBook Pro!?
    Linc Davis Level 10 Level 10 (117,995 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.