Skip navigation

HT1343: OS X keyboard shortcuts

Learn about OS X keyboard shortcuts

HT1343 screen turns to black on startup

639 Views 4 Replies Latest reply: May 16, 2012 5:05 PM by ds store RSS
jpfeitor Calculating status...
Currently Being Moderated
Apr 27, 2012 3:39 PM

I have a macbook pro with os x lion and when I try to startup it shows the initial gray screen and then turns to black and I can't see nothing or do nothing. When I try to startup with safe mode it turns as well to black. Please help me.

MacBook Pro, Mac OS X (10.7.3)
  • ds store Level 7 Level 7 (30,305 points)
    Currently Being Moderated
    Apr 27, 2012 5:17 PM (in response to jpfeitor)
  • Linc Davis Level 10 Level 10 (107,520 points)
    Currently Being Moderated
    Apr 27, 2012 6:14 PM (in response to jpfeitor)

    Make a "Genius" appointment at an Apple Store to have the machine tested. Back up all data before you go.

     

    There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.

     

    1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”

     

    How to back up and restore your files

     

    2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.

     

    How to use and troubleshoot FireWire target disk mode

     

    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • ds store Level 7 Level 7 (30,305 points)
    Currently Being Moderated
    May 16, 2012 5:05 PM (in response to jpfeitor)

    jpfeitor wrote:


    A friend tell me that my be is a problem with the video card.

     

    Sounds like it. sorry.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.