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Adobe downloads

273 Views 2 Replies Latest reply: May 7, 2012 5:25 PM by jillfrompoolesville RSS
jillfrompoolesville Calculating status...
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May 5, 2012 11:32 AM

When I try to download on Safari using Adobe Reader I get a blank, black page.  I've re-downloaded Adobe Reader, but I get the same results.  Help!

MacBook Pro, Mac OS X (10.6.7)
  • Linc Davis Level 10 Level 10 (107,995 points)
    Currently Being Moderated
    May 5, 2012 12:53 PM (in response to jillfrompoolesville)

    Back up all data.

     

    Quit Safari. In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:

     

    /Library/Internet Plug-ins

     

    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then launch Safari and test.

     

    If you still have the issue, repeat with this line:

     

    ~/Library/Internet Plug-ins

     

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

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