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Permissions not being reset in LION

3067 Views 31 Replies Latest reply: Jul 1, 2012 7:35 PM by Riccardo Di Roberto RSS
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BillyRayValentine Calculating status...
Currently Being Moderated
May 5, 2012 8:28 AM

Help I need to reset the permissions on my 10.7.3 lion software. Apple support has escalated this to software engineering levels and have not been able to give me a resolution. For some unknown reason all of a sudden my permissions would not allow me to properly move files to the hard drive. Also it would not allow me to take and move files around with the hard drive, it would just perform copies and not moving files to these locations - these were unexpected actions that were happening within the system.

 

I have worked with Apple support and have reset the ACL's using a root user this has still not resolved the problem.

 

Apple keeps escalating this issue up to higher levels of software engineering department however it takes 2 to 3 days every time to reply to me and this is unnerving.

 

Can someone help me with mastering this whole permissions issue at the user level and unlock everything so that my computer can just go back to normal?

MacBook Pro, Mac OS X (10.7.3)
  • Mark Jalbert Level 5 Level 5 (4,385 points)
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    May 5, 2012 8:55 AM (in response to BillyRayValentine)

    It seems as if you are trying to move files across other filesystems. Open the Terminal application type the following command. Post back the command and the text that is produced ->

     

    mount
    
  • Király Level 6 Level 6 (9,470 points)
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    May 5, 2012 9:06 AM (in response to BillyRayValentine)

    What folders are you moving files to and from?

  • Alberto Ravasio Level 4 Level 4 (3,160 points)
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    May 5, 2012 9:15 AM (in response to BillyRayValentine)

    Have you tried to create another user account to see if there is any difference?

  • Király Level 6 Level 6 (9,470 points)
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    May 5, 2012 11:26 AM (in response to BillyRayValentine)

    What is the result of this Terminal command?

     

    id -un;ls -l ~

  • Király Level 6 Level 6 (9,470 points)
    Currently Being Moderated
    May 5, 2012 2:31 PM (in response to BillyRayValentine)

    All that command does is inspect a few settings and report on what it finds. It doesn't change anything. Without knowing the results of that command there's not much more I can do to help that won't be sending you on a wild goose chase.

  • Alberto Ravasio Level 4 Level 4 (3,160 points)
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    May 6, 2012 2:17 AM (in response to BillyRayValentine)

    So, the problem is inside you user profile.

  • Glenn Leblanc Level 5 Level 5 (5,925 points)
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    May 6, 2012 6:09 AM (in response to BillyRayValentine)

    I saw that Apple had you set ACLs, but this is what worked for me to delete the staff permissions and reset one of my computers. I don't know how you did it other than terminal, but if you hadn't done this, try it:

     

    1. Turn on the Mac whilst holding down cmd + R. You can let go once you see a spinning dial. You will then see the ”Mac OS X Utilities” screen.
    2. On the top menu, click Utilities, then click Terminal.
    3. Type resetpassword and press Enter.
    4. Click on your main hard drive.
    5. In the dropdown box under “Select the user account” make sure to select your username.
    6. Underneath where it says “Reset Home Directory Permissions and ACLs”, click the Reset button.
    7. Press cmd + Q to quit the Reset Password application.
    8. Press cmd + Q again to quit the Terminal.
    9. Press cmd + Q one more time and click Restart.
  • Király Level 6 Level 6 (9,470 points)
    Currently Being Moderated
    May 6, 2012 9:38 AM (in response to BillyRayValentine)

    What happens if you make a new folder on your Desktop, and then try to move it? Does it work?

     

    Are you having this problem with files inside your home folder? Or with files outside of it? Or both?

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