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my new computer can't connect to adobe.com

4924 Views 35 Replies Latest reply: Mar 10, 2014 10:02 AM by RJ_Design RSS
  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 2, 2012 8:23 AM (in response to buggy687)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 2, 2012 4:28 PM (in response to buggy687)

    Are Parental Controls active on this computer? Or any other software that restricts web browsing?

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 2, 2012 9:15 PM (in response to buggy687)

    Did you install some kind of hack to block the activation of Adobe software?

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 4, 2012 1:55 PM (in response to buggy687)

    What is it and where did you get it?

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 4, 2012 2:49 PM (in response to buggy687)

    Please post the contents of the hosts file.

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 4, 2012 3:14 PM (in response to buggy687)

    Edit out every line with "adobe" in it. Save. Try the site again.

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    May 4, 2012 4:23 PM (in response to buggy687)

    By far the easiest way to fix the hosts file is to restore it from a Time Machine (or other) backup that predates the modification. If that's not possible, then do the following.

     

    Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now. If you skip this step, no one but you will be responsible for the consequences.

     

    These instructions must be carried out in an administrator account, if you have more than one user account.

     

    Select Go Go to Folder... from the Finder menu bar. In the text box that opens, enter the line below:

     

    /etc/hosts

     

    Double-click the selected file in the folder that opens. The file should open in TextEdit. At the top of the TextEdit window, you should see something like this:

     

    ##

    # Host Database

    #

    # localhost is used to configure the loopback interface

    # when the system is booting.  Do not change this entry.

    ##

    127.0.0.1                              localhost

    255.255.255.255          broadcasthost

    ::1                                        localhost

    fe80::1%lo0                    localhost

     

    Below that, you'll see some other lines. Delete everything below the last line shown above. Make sure you scroll all the way to the bottom of the document. In Lion, scroll bars are hidden by default until you actually start scrolling, so you may not realize that you’re not seeing the whole document.

     

    Don’t try to save; you won't be able to. Instead, select File Duplicate, then Save (in Lion) or File Save As... (pre-Lion.) In the Save dialog, make the name of the file “hosts” and deselect the option to add a ".txt" extension to the file name, if it's selected. Save the file to your Desktop. You should now have a file named exactly "hosts" with no extension on your Desktop, with the contents shown above.

     

    Launch the Terminal application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    Copy or drag — do not type — the line of text below into the Terminal window, then press return:

     

    sudo sh -c 'cat Desktop/hosts > /etc/hosts'

     

    You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. Confirm. Quit Terminal.

     

    Do not type anything into the Terminal window except your password.

     

    That will fix your hosts file. You can now close the “etc” folder and delete the hosts file on your Desktop.

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